Personal Assistant Customer Service

CURRICULUM

VITAE

Address

Contact

LINDA AFIA ASAMOAH

NO. 3 Titus link

Community 17, Tema

Republic of Ghana

+233 (0-24-756*-***

****.*******@*****.***

PERSONAL STATEMENT

I am a highly resourceful, organized, honest and adaptable individual seeking a new challenge in my career path with considerable working experience. I am a sociable person with the correct metal mental attitude, personality and social skills to communicate effectively with people of all ages and background. With an entrepreneurial mindset and skills, I am dedicated and key to learn new skills to improve my experience for the benefit of the company and my career path. I look forward to making a significant contribution to organization that offers a genuine opportunity for progression.

EDUCATION

09/18 – 03/21

10/13 – 07/16

University of Cape Coast, Cape Coast; Republic of Ghana Bachelor of Commerce (Marketing) - Distance learning Ho Technical University; Ho, Republic of Ghana

Higher National Diploma in Marketing

09/10 – 07/12

09/05 – 07/08

Accra Technical University; Accra, Republic of Ghana Diploma in Business Management

Krobo Girls Senior High School, Republic of Ghana

West African Secondary School Certificate Examination – General Arts

PROFESSIONAL EXPERIENCE

since 09/20 - till

present

Manager / Essenza company limited; Accra

• Ensure a high level of customer service –handling & resolving customer issues

• Develop and maintain relationships with current customers and potential customers as well enhancing customer loyalty

• Demonstrate thorough product knowledge

• Listen to the marketplace and customers’ requirements.

• Conduct open & close of business including inventory management

• Process customer payments (cash handling, POS system)

• Complete daily envelop including sales totals, stock requirements, cash, receipts & settlement reports

• Inventory management.

• Supervise the store and staff members

• Maintain communication with supervisor

• Provide guidance, support and feedback to sales team

• Lead by example

• Ensure all staff members operate according to company policies and procedures

• Maintain outstanding store condition and visual

merchandising standards

• Report on buying trends, customer needs, profits etc.

• Propose innovative ideas to increase market share 12/17-09/20 Beauty Advisor / Sales Personnel, Essensa Company Limited; Accra

Assess customers’ request and guiding them to identify their needs.

Providing helpful information about products to customers.

Concluding sales successfully and Rendering daily sales accounts.

09/16 – 07/17 Record Keeper, Effiduase Government Hospital; Effiduase

Register new patients and manage patients’ medical records

Issuing and filling of medical files.

Administering patient admissions and discharge records. 07/15 – 09/15 Sales Executive, Center for Scientific and Industrial Research; Accra

Organizing sales visits and outreach programs

and presentations.

Attending trade exhibitions and organizing training programs and conferences

Stock taking and record keeping

Periodic evaluation of sales performance

06/12 – 12/13 Sales Executive, Education Africa Publication Limited; Accra

Business development and client prospecting.

Organizing sales visits and product demonstration and presentation.

Maintaining sales records

SELECTED VOLUNTARY ACTIVITIES

06/15 – 05/16

Organizing Secretary of the Faculty of Business and Management Studies, the university student club for students from the business and management faculty.

05/15 – 06/16 Secretary of the Retract Club International, Ho technical University Chapter of a service club, that finds a problem in a community and then takes the initiative to provide a solution. SKILLS

Time management, negotiation, critical thinking, service orientation and instructing

HOBBIES

Volunteering,cooking, Hiking; African fashion and Modeling

Contact this candidate