Quality Assurance Supply Chain

GREG POLYDORE

***** ********* ****** **

Rogers, AR 72758

C: (479) 268 – 1265 E: *******@*****.***

PROFESSIONAL SUMMARY:

● An experienced Manufacturing, Software & Systems Quality Assurance professional with experiences in companies at multiple levels of Quality.

● Hands on experience overview:

o IT/Quality: 25+ years

o System’s QA / Test: 24+ years

o Automated testing: Hands-on and Leadership roles o Manufacturing Quality: 5 yrs

o World Class Manufacturing certification (WCM) - 2019 o APQP Lead: 3.5 yrs

o Lead QA: 15+ years (Wal-Mart, JB Hunt, Data Reference, GlobalTech, HBK Investments, Efficient Networks)

o Retail Domain:

POS design and implementation

Logistics/Supply Chain/Fuel/

Back-Office/Finance

o Sr. QA Manager: 10+ years(JB Hunt, GlobalTech, Efficient Networks) o Cloud Solutions Architect/Engineer: 3+ yrs. VMWare & Azure(Walmart & JB Hunt) o Budget planning/forecasting

o Talent acquisition & assessment(all aspects), evaluations, training & disposition o Organizational change & transformation Agent

o Testing environment build-out/planning, Testing/Test Mgmt. tools selection, assessment, procurement & implementation

o Strategic, Tactical & Implementation planning

o Financial Services: 5 years (GlobalTech and HBK Investments) o Testing of Transactional Data: (GlobalTech & HBK Investments) o HP Tools: 15+ years: (across multiple companies) o ITKO LISA 4.5 years: (Walmart & JB Hunt)

o LeapWork & AVO Automation 1.5 yrs(Big River Steel) o ISTQB Certified

● Experience includes QA Manager/Team Lead/ hands-on individual contributor roles.

● Strong leadership capabilities, skills in system design, requirements gathering/definition/decomposition, functional design, test plans/test procedure development and execution, test automation, excellent debugging/problem analysis and test result analysis skills. TECHNICAL SKILLS:

Languages: Familiar C#, C, working experience with Agile/TDD/Extreme development Operating Systems: UNIX, Windows(general), OSX

Software Packages: iTKO LISA, MS Azure Cloud Solutions, PURIFY, HP ALM, HP UFT, HP Performance Center, VMWare/VM SphereClient

PROFESSIONAL EXPERIENCE

Big River Steel, Inc.

5/22 – Present

Software Quality Assurance Lead

• Built SQA group from scratch that has improved the quality of deliverables to internal and external customers by 25% by reducing defect leakage to the production environment

• Researched and assess Test Automation tools and determined efficiencies to the organization and group

• Created automated testcases from manual scenarios that expedited validation and testing of both bugs fixes and new feature implementations

• Collaborated with the development Team to create an SDLC process to be followed by the cross functional Team

• Created and implemented an STLC process to improve bug engagement effectiveness and to reduce bug leakage to production and bugs being overlooked

• Implemented metrics-based assessment to determine both QA & Development effectiveness and efficiency on a monthly basis

• Developed UAT engagement with internal and external. Business customers ensure deliverables meet and/or exceed requirements prior to deployment to production: o Implemented UAT test process

o Built UAT testing environment to allow for parallel QA & UAT efforts o Worked with business users to defined requirements o Improved deployment of releases to UAT and worked with business partners to determine production readiness by managing feature implementations, testing and deployment

• Drove continuously changes management by collaborating with Cross Functional Team leaders. This ensured the organization is leveraging newest technologies and processes to maintain and improve effectiveness and efficiencies as possible

• Change Agent champion for improvements the SDLC process, Dev – Business and Business to Customer engagements

Whirlpool Corporation

11/18 – 5/22

Cross Functional Quality Manager

● Delivered projects successfully by applying APQP principles and methods to effectively drive Quality Metrics as defined by the APQP scorecard.

● Applied SDLC methodology to development of IOT enabled products

● Developed and implemented integration test harness for IOT enabled products

● Developed automated testing of IOT enabled products beginning with manual testing

● Applied WCM processes to product concepts, designs, assembly, testing and manufacturing.

● Streamlined product delivery schedules by driving product requirements up front to reduce cost and increased quality

● Delivered an average of 10% improvement in project overall quality with reductions in SIR, TCQ and Defect Leakage

● Drove PFMEA, FMEA & Kaizen practices and methods to improve overall product and manufacturing quality as well as product improvements.

● Reduced software projects by 20% by implementing agile SDLC process methodology & test automation

● Reduced product/project delivery by decomposition of product requirements to be easier to consume and implement by subsystem Teams.

● Work across product categories and platform to ensure product quality consistency across the Enterprise.

● Ensure product requirements are defined, reviewed, managed throughout the lifecycle of the project.

● Develop Product and Process capabilities analysis and design/engineer capabilities that are out of specifications.

● Ensure Verification & Validation Teams create requirement based testplans & procedures to verify product requirements are met.

J.B. Hunt, Inc.

10/12 – 10/17

Sr. Enterprise QA Manager

● Built an Enterprise wide internal/external application Cloud platform that enabled onshore/offshore SQA/ development collaboration & support.

● Led a team of dynamic SQA professional focused on ensuring quality is built into enterprise software applications development, process and delivery

● Leadership includes managing large team of full-time resource as well as on/offshore contract resources Working with System team to implement solution integrated testing for the whole ART Extensive performance tests that covers delivery pipelines Organized TDD to support continuous flow of value delivery and building software and hardware engineering.

Designed and developed proven practices that validated stories in the continuous delivery pipeline Established “Thinking test-First” at enterprise level to build in quality at every integrating points and aligns user’s need with the requirements

Created shared vision for the QA organization within the enterprise for DevOps adoption Created shared understanding with Behavior-Driven Development through constant coaching and training

● Responsible for managing ALL aspects of Quality Assurance ranging from sourcing to release management:

o Design & implement cloud solutions with Dev collaboration in mind o Design and implement quality assurance systems that validated the Enterprise from Quote to Cash that heavily emphasized Financial and Retail/POS with on-line integration systems o Determining project resource allocations

o Resource screening, hiring, assessments/evaluation and firing o Responsible for budget preparation & management

o Participate in cross-horizontal Leadership Teams o Developed testplans, procedures, testcases, determined TCs for automation & performance suites o Developed manual & automated TCs as well as execution. o Reported directly to executive leadership

o Contribute to DevOps from business reqs to App/Systems delivery o Contributes to Technical assessment of DevOps tools and process o Led defect Mgmt. including tools and process definition o Determine & provide QA& Development metrics across the enterprise

● Responsible for determining TLC environmental needs with an emphasis on managing quality deliveries

● Architected virtual development & testing systems optimized for Test Automation, Performance, Functionality, Scalability and Security

● Leveraged HP LISA for Service Virtualization implementations to accelerate test automation, scalability

& performance strategy

● Mentored Team on Service Virtualization: Building VOMs & deploying services for functional & performance testing

● Contributing member responsible for determining SDLS methodology across the enterprise

● Initiated current transition to virtual dynamic testing environments that will virtually eliminate the need for building physical test environments and the tremendous costs associated, time and man power

● Reduced Defect Leakage by 20% by implementing traceability from requirements to testcases and ultimately defect(s) and back

● Improve QA resource SQA knowledge by implementing training and improvement programs that included in-class training, webinars and developer brown bag sessions that improved application knowledge

● Implemented test automation & framework using BPT as a base to increase testing efficiency & re- usability

● Recommended and implemented SCRUM methodology for 1 business unit that improved product development from requirement definition(use cases), faster construction, better/more effective testcases and testing; thereby reducing the total time required for product development to release Walmart Stores, Inc.

03/11 – 9/22/12

Sr. Software Quality Engineer

● Member of a Team of other Sr. QEs responsible for driving Systems delivery from requirements to actual deliverables

● In charge of building complex manual & automated test environments to support Logistical, Financial and Store systems; specifically POS that included on-line solutions

● Built company first VMWare Cloud development and test platform, which cut company hardware cost by 80%+

● Responsible for research and selection of Test & Mgmt. tools for companywide implementation

● Successfully managed Proof Of Concepts for iTKO LISA cloud solutions to determine the tool’s feasibility across Wal-Mart’s Information Systems Division

● Successfully managed iTKO LISA Pilot to determine tool’s ROI & enterprise roll-out requirements

● Architected/Built & deployed virtual services to support both Dev & QA across multiple projects

● Converted regression test suites to LISA Tests

● Built automated testcases using TCA(Test Creation Automation)

● Managed all aspects of quality assurance for multiple projects across the enterprise

● Worked closely with product owners, management, development, consultants and third party software vendors to generate/analyze product requirements and design, which are fed into the Software Development Lifecycle(SDLC) to develop seamless integrated applications

● Responsibilities included: Defining test process, determining test tools, training junior test engineers on product functionality/testing techniques and methods, product req./design analysis, developing product test approach, procedures, test plans and test cases, executing test cases, product defect analysis, submission, triage and tracking.

● Generated test reports to management.

● Collaborated with development, management and Customer service on all aspects of product development and release management.

DataReference Inc.

10/07 – 09/10

Lead Software Test Engineer / Consultant

● Senior and Lead member of a small fast paced startup company’s software development team responsible for development and verifying complex B2B/ B2C ecommerce, Web, ClickOnce applications.

● Applications are developed in .NET/C# environment.

● Worked closely with clients, management and development to generate and analyze product requirements and design, which are fed into the Software Development Lifecycle(SDLC) and test processes of complex tax reporting, research, tracking and analysis applications

● Developed company first Test requirements documentation, generated manual and automated test Procedures using MS Team Foundation Server (TFS) platform.

● Responsibilities included: Defining test process, researched & selected test tools, trained junior test engineers on product functionality/testing techniques and methods, product req./design analysis, developing product test approach, procedures, test plans and test cases, executing test cases, product defect analysis, submission and tracking.

● Generated test reports to management.

● Analyzed and implemented TFS into development and testing processes.

● Collaborated with development, management and Customer service on all aspects of product development and release management.

GlobalTech Solutions Inc.

10/06 – 3/07

Manager of Software Quality Assurance

● Managed a fast paced team of quality engineers responsible for testing retail trading (stock, currency, commodities & options) applications, associated data feed and tools for market & instrument analysis.

● Developed and implemented quality standards based on the Agile methodology that enabled maximum quality in minimum time.

● Managed multiple concurrent projects from design to product GA release.

● Trained junior test engineers(5). Emphasized bug analysis, application knowledge, software development process and QA techniques & methods.

● Evaluated test engineers, determining training needs and efficient/effective assignment match.

● Leveraged past experience and knowledge to build a quality engineering team that improved product quality and reduced delivery schedule. Determined training needs based on individual team assessments.

● Contributing member of management that determined all aspects of company direction and planning.

● Provided accurate metrics to management team, design and implement customer feedback methods, research, evaluate, design and implement internal bug and customer trouble ticket systems.

● Managed company BETA programs that include determining BETA parameters, gathering, analyzing metrics and incorporating feedback into continuing product development.

● Evaluated numerous QA tools to determine which tool would be the ideal fit for development, QA and customer service.

● Development environment was .NET and applications are C#, C++ based.

● Testing was a mix of manual & automated.

HBK Investments Inc.

6/02 – 3/06

Lead Software Analyst/Test Engineer

Trading Floor and Support Application Testing

● Lead test engineer that worked with a very close knit team.

● Contributed to design & development and end to end testing of all trading: instrument driven transactions(buy/sell), trade reconciliation, risk analysis, support and back office applications. Custom data feed(using TIBCO) and application integration.

● Worked with development team to defining application requirements, developing application design/specification document(s), reviewing application specifications for adherence to requirements, testability and deriving test approach specific for each application. This analysis fed into development of detail test plans and test cases.

● Performed both black/white box testing, find/submit and track defects and work with management and development to determine application release readiness.

● Assigned to bring contract junior and new test engineers up-to-speed on product knowledge, QA and development processes and methods.

● Evaluated and helped to implement Quality Center into development and QA.

● Development environment was a mix of C, C++ & C# on .NET platform.

● Testing was a mix of manual and automated using Quality Center test suite, NUnit & JUnit test harnesses.

Iris Labs Inc

3/01 – 10/01

Sr. Software and NMS Test Engineer

NMS/EMS/Software Application Testing

● Sr. test engineer that worked in a close team that participated in all phases of software development.

● Worked closely with management and Systems engineering to gathering and define product requirements, developed test plans and test procedures using Product Reqs., development documents and standards, executed manual and automated tests.

● Design and built test harness that consisted of Optical routers, Inline Amplifiers, Core Switches and different types of Metro. NEs, help define product rollout and assisted with generation of test reports, test metrics and defect tracking.

● Automated testing was done using Silk by Segue Software and bug tracking using TeamTrack.

● Designed manual test cases from product requirements and converted manual test cases into automated scripts.

● Used extensive knowledge of test automation to help streamline testing approach, thereby increasing test efficiency and proficiency.

e2 Communications Inc.

5/00 – 3/01

Sr. Software Test Engineer

eCommerce/Web Application Testing

● Member of a fast paced startup company. Sr. member of the software development team responsible for the company’s primary product called e2MailCenter.

● Applications were developed in C, XML, Delphi, ASP and used SQL7.x DB package.

● Worked closely with development to analyze external/internal product requirements, product design, improve software development and test processes.

● Developed company’s first Test requirements document and test procedures.

● Primary areas of responsibilities included: Requirement and design analysis, generating test

● Approach, procedures, testplans and testcases, executing manual and automated test cases, generate test reports to direct management, collaborate with development, product management, and Customer service on product release and maintenance.

● Automated test scripts were created/run using TestDirector, WinRunner and LoadRunner.

● Tasked and successfully completed analysis of 20+ automated test products.

● Narrowed selection to 3 and selected Mercury in a 1.5 month period. Was able to negotiate a Purchase price of less than $60K for a product that would normally cost $160K+.

● Designed and generated automated test scripts using Mercury Interactive LoadRunner and WinRunner automated test tools.

● Designed manual test cases and tested structure using Mercury Interactive TestDirector. iChoose.Com Inc.

1/00 – 3/00

Sr. Software Test Engineer

eCommerce/Web Application Testing

● Senior member of a fast paced startup company’s software development team responsible for development and verifying complex B2B and B2C eCommerce applications.

● Applications were developed in Java, C, C++ and Oracle.

● Worked closely with development to analyze product Requirements and design, which fed into improved software development and test processes.

● Developed company first Test requirements document and generated test procedure.

● Primary areas of responsibilities Included: Training new test engineer, product req./design analysis, product test process mgmt, develop product test approach, procedures, test plans and test cases.

● Executed test cases, product defect analysis, submission and tracking.

● Generating test reports to management.

● Collaborated with development, management and Customer service on all aspects of product development. Alcatel Networks USA, Inc.- Dallas, Texas

11/97 - 1/00

Sr. Software Test Engineer

NMS/EMS/Software Application Testing

● Senior member of the 1320Network Management & Cross Connect design, development/manufacturing and V&V Tteam.

● Worked closely with development to define requirements, design and all product related documentation.

● Managed product manufacturing:

o Ensure products such as x-Connects, DSlams requirements are decomposed subsystems o Conducted DFMEA(Design Failure Mode Effect & Analysis) to determine potential failures that can be engineered out

o Performed CPM(Critical Parameter Management) to identify critical parameters & Special Characteristics that could impact Craftsmanship/Aesthetics, Functionality and Capability

● Participated in all phases of product software & hardware design and development. Interfaced with cross-horizontal functional team during the entire product life cycle to design “in” testability and quality.

● Produced test metrics to management to facilitate and improve development and test process.

● Wrote and executed V&V test cases for software & hardware/mechanical & electronics through all phases of design, development, integration, field trials and product launch

● Validated and verified alarm/fault management, Path management and NE communication systems meet requirements.

● Utilized HP OpenView Node Manager and other OEM NMS and traffic generators.

● Deployed 1320Network Management System in customer networks to manage manufactured elements

● Helped train and support end users to become more proficient using the 1320Network Management System in their networks.

Efficient Networks, INC. – Dallas, Texas

8/95 – 11/97

Software Quality and Testing Engineering Manager

ATM/Network/Application Testing

● Manager of a fast paced startup company.

● As Mgr., I built test group from a single engineering (self) to a group of five that was responsible for all phases of testing from initial requirement definition, product design and product release schedule to product general availability.

● Implemented test automation to reduce test cycles using Microsoft HCT for hardware, automated scripts and QA Partner by Segue Software for software application testing.

● Responsible for the Strategic direction and function of the SQA group

● Managed all software, subsystem and system testing activities

● Developed test assets for consumer setup top boxes. o Defined test approach for both hardware, firmware/driver and interactive applications on the device

● Wrote system test plans and test procedures for all company products. System testing included verifying driver functionality on multiple platforms, OS’s, legacy LAN protocols, ATM protocols, ATM-to-Ethernet Edge devices, ATM NICs and ATM switches.

● Knowledge of ATM UNI signaling 3.x and 4.x, ILMI 1.0, LANE 1.0, CIP(1577 and 1755),

● RFC 1483, and IFMP with the capability of debugging ATM and edge networks that consisted of switches and edge devices from such companies like: CISCO, Bay Networks, Ungerman Bass, 3COM, NEC, Alcatel, GDC, Fore Systems and a host of others.

● Managed the company’s participation in ATM Consortium Interoperability test events held four times yearly at University Of New Hampshire, InterPhase and the JITC interoperability program.

● Managed bug tracking system that is used to track problems during all phases of development testing and provide test metrics that are used as data points for future product development/ schedules.

● Managed interoperability partnerships with OEMs(switches/NICs) and dealt directly with customer issues.

● Additional responsibilities included managing group monthly/yearly budgets, defining test platforms and configurations for interoperability and performance benchmarking. EDUCATION:

● BS in Computer Science, Prairie View A&M University, Prairie View, Texas

● ISTQB Certified

● WCM Certified

● APQP Certified

● Certificate in Electronic Imaging, College of Imaging Arts and Sciences Rochester Institute of Technology, Rochester, New York

● Certificate in Object Oriented Technology Analysis/Design, Kodak Technical Resource Center, Rochester, New York

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