Customer Service Sales Specialist
Resume:
Robert A. Smith
Comstock Park, Michigan 49321
616-***-**** **********@*****.***
BUSINESS EXPERIENCE
**/**** ** ******* ***** Diabetes Care Tarrytown, New York Diabetes Sales Specialist III
04/2002 to 05/2005 CCS Medical, Inc. Clearwater,
Florida
Account Execu ve
Promote the en re por olio of blood glucose meters offered by Bayer; currently the Contour Next EZ, Contour USB and Breeze 2 meters to key Endocrinologists, Internal Medicine and Family Prac ce physicians, Cer fied Diabetes Educators and Pharmacists.
●
Effec vely manage a large territory by focusing on the right clients to gain commitment and grow the business.
●
● Increased market share during third trimester 2012 by 2.34%. Partner with mail order representa ves from a variety of companies to expand my sales reach and increase referral business.
●
Create interes ng “Win at Retail” email announcements, as the Regional Retail Specialist, that kept my team updated on pharmacy promo ons, events, or special pricing offers.
●
Selected by Regional Sales Manager to compile, organize and compose compe ve intel on a monthly basis that is forwarded on to the Director of Sales for review.
●
Built awareness of company’s products and services in the West Michigan area through in- service mee ngs with referral sources, Diabetes Team Days for the community, and joint events with manufacturer representa ves.
●
Earned third place (97%) for approved pa ent sign-ons in the Midwest region in the beginning of 2005.
●
Assisted in the development of new team members by conduc ng interac ve field training days.
●
Con nued market share growth during transi onal period from Matria Healthcare to CCS Medical.
●
● Completed 877 new pa ent referrals in 2003, with 71% requiring glucose meter educa on. Ini ated an inpa ent product-training program for diabetes services to expand business reach.
●
Increased diabetes consignment accounts by 95% and implemented 12 new respiratory consignment accounts.
●
06/1994 to 09/2001 Lincare, Inc. (formerly White & White, Inc.)Grand Rapids, Michigan Sales Representa ve
Account Representa ve
Diabetes Customer Service Specialist
Created a three-step guide that is used by referral accounts na onwide to efficiently process respiratory consignment orders.
●
● Successfully promoted respiratory sales and services in the Grand Rapids area. Con nually exceeded monthly program goals of Starter Dose Kit set-ups in physician offices in 2001.
●
● Conducted educa onal product in-services for referral sources. Established and maintained rela onships with 100+ area referral sources to insure con nued sales growth.
●
Served as primary contact to resolve issues and concerns voiced by referral sources and clients.
●
Instructed physicians and staff how to accurately complete forms required by insurance companies, allowing more quality me with the pa ent.
●
Generated new business and nurtured established business by call frequency, partnering with manufacturer reps to conduct product/sales presenta ons to referral sources, and a end health fairs for HME, rehabilita on and respiratory therapy venues.
●
● Increased average monthly sales to $5M from September 2000 to March 2001. Served as on-site hospital liaison for three Grand Rapids area facili es, which increased HME and respiratory sales by 33% in four months.
●
Created new avenue for clinicians to receive Con nuing Educa on credits, which increased HME product sales on a monthly basis.
●
Prepared yearly Marke ng Budgets from 1997-1999 for sales associates covering 18 store loca ons throughout Michigan and Indiana.
●
Interviewed prospec ve candidates for Sales and Marke ng posi ons and facilitated their training once hired.
●
Par cipated on the Front End Project to simplify the order intake and insurance verifica on processes.
●
Assisted clients in making informed decisions on which blood glucose meter would best fit their needs and lifestyle.
●
Instructed clients on the proper use and handling of blood glucose monitoring equipment and supplies.
●
● Collaborated with Diabetes Educators in training newly diagnosed pa ents with diabetes. EDUCATION University of Michigan Ann Arbor, Michigan Bachelor of Arts in Communica on 12/1990
Minor: Psychology
Grand Rapids Community College Grand Rapids, Michigan Associate of Arts 05/1988
Earned posi on as Product Consultant to assist the Purchasing department in selec ng the diabetes products we would carry in the stores.
●
Obtained required billing informa on to assist the Accounts Receivable department in efficiently filing insurance claims.
●
● Ordered supplies and arranged appealing product-displays to showcase HME items.
Contact this candidate