Customer Service Cocktail Server
Resume:
Halyna Buriachenko
Las Vegas, NV, 89141
(818) 404 - 5256
*****************@*****.***
Professional Summary
Dedicated and customer-focused Model Server with extensive experience in hospitality and customer service. Proven track record in top sales, adept at managing financial transactions, upselling, and providing exceptional service. Fluent in English, Ukrainian and Russian. EXPERIENCE
Fontainebleau Las Vegas (Oasis Resort Pool) - Model Server
January 2024- now
● Enhance guest experiences by offering personalized cocktail and food recommendations.
● Handle high-volume orders while maintaining exceptional service standards.
● Bottle Service .
● Process financial transactions efficiently and accurately. The Venetian Resort Las Vegas (Resort Pool) - Cocktail Server
January 2024-June 2024
● Promote and upsell a variety of beverages and food items to guests.
● Bottle Service.
● Process financial transactions.
The Cosmopolitan of Las Vegas (Resort Pool/Casino
Floor) - Cocktail Server
January 2021 - now
● Cabana Service. Bottle Service.
● Managing financial transactions
● Offer tailored recommendations to enhance guest satisfaction.
● Assisting staff with pre/post shift preparation
Resorts World (Crystal Bar, Genting Palace Lounge, Conrad Lounge), Las Vegas - Cocktail Waitress
December 2021 - March 2021
● Taking drink orders from the customers
● Managing financial transactions
● Making suggestions about the drink orders
● Assisting staff with pre/post shift preparation
SKILLS
Bottle Service
Upselling
High Volume
Strong math skills
Poker Player
Fashion Model
Effective multi-tasker
Organization/preparation
Guest and client satisfaction
LANGUAGES
English, Russian, Ukrainian
Virgin Hotels (Resort Pool), Las Vegas - Cocktail Waitress May 2021 - November 7
● Taking multiple food/drink orders from the customers
● Bottle service
● Making recommendations about the food and drink orders
● Assisting kitchen staff with (stocking barware, cleaning) Finesse Catering, Las Vegas - Waitress
July 2021 - now
● Tray passing hors d’oeuvre
● Serving food and drink orders
● Preparing the venue for the next day's event (cleaning, organizing).
California Fish Grill, Los Angeles - Hostess, waitress January 2020 - April 2020
● Taking customer orders, making menu recommendations.
● Delivering food orders from the kitchen to customers’ tables rapidly and accurately.
● Acting as the contact point between Front of the House and Back of the House staff.
● Communicating food orders to chefs, paying attention to priorities and special requests (e.g. food allergies). LA Fitness, Los Angeles - Receptionist
June 2019 - April 2020
● Welcoming visitors upon entrance, answering inquiries and directing questions or appointments to appropriate personnel.
● Upgrading and renewing memberships.
● Managing financial transactions and achieving
established company goals.
● Taking accurate messages for staff and management to facilitate open and speedy communication.
Macy’s, Las Vegas - Sales and merchandise associate October 2018 - February 2019
● Greeting customers, responding to questions.
● Improving engagement with merchandise and providing outstanding customer service.
● Arranging merchandise neatly on shelves, placing orders, dressing mannequins.
● Operating cash registers, managing financial transactions, and balancing drawers.
State Fiscal Service of Ukraine, Kiev, Ukraine - Assistant director
August 2014 - September 2015
● Acting as a first point of contact: dealing with correspondence and phone calls
● Typing, compiling and preparing reports, presentations and correspondence. Managing databases and filing systems
● Reviewing and providing comments on the adequacy of documents and took necessary steps to cure any deficiencies
Magazine “Army of Ukraine”, Kiev, Ukraine - Editor’s Assistant
September 2012 - August 2014
● Reviewing articles before they were published.
● Typing, compiling and preparing reports, presentations and correspondence.
Restaurant “Indigo Ambitious Project”, Kiev, Ukraine - Hostess, waitress
January 2012 - August 2014
● Warmly and promptly greeting guests when they arrive at the restaurant.
● Evaluating which servers are busy and who should receive the next table.
● Answering the phone calls and taking reservations.
● Sales of the tickets to the big concerts and shows EDUCATION
Kiev National University of Culture and Arts, Kiev, Ukraine — Masters in Journalism
September 2010 - July 2015
Coursera University of Pennsylvania, Online classes — Business Foundations
July 2018 - November 2018
Elizabeth Mestnik Acting School, Acting classes in Los Angeles
July 2019 - March 2020
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