Property Management Customer Service

NATASSIA STERLING

Everman, USA *****

************@*****.*** / +1-214-***-****

SUMMARY

Highly-motivated employee with a desire to take on new challenges, thrives under pressure and consistently earns high marks for work quality and speed. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

AR / AP & Payroll

Property Management

Customer service

Property leasing

Project management

EXPERIENCE

Planned Career Break / Self Employed Uber/Lyft 08/2023 - Current Completed more than1500 trips, with a5 star rating Delivered more than800 orders with a4.7 star rating Leasing Consultant / Phoenix Staffing - Dallas, TX 02/2023 - 08/2023 Open/close leasing office daily

Maintain accurate records for properties

Achieve revenue and occupancy goals

Ensure a frictionless signing and move-in process for tenants Stay informed of rental market conditions

Advertise available properties online and offline

Determine prospective tenants' leasing eligibility Conduct tours with potential tenants

Update leases when tenants move in or leave

Verify tenants' gross income, credit scores, and references Conduct regular audits for lease compliance

Request guarantor information when needed

Keep management informed of any issues

Operations Manager / RENU Property Management - Texas 03/2022 - 08/2022 Serve legal notices and attend court hearings for past due residents Oversee utilities activation for all newly acquired properties Ensure properties have all require permits and schedule inspections Secure newly acquired properties and monitor property access Address all property access issues

Conduct property inspections and establish rehab scopes and budgets Monitor approved budget during construction process NS

Develop contracting team and monitor performance

Review change orders and update budgets accordingly Regularly inspect properties both under construction and while vacant Liasson between field team and upper management

Pro-actively communicate updates to investors and owners Update Quick Base system daily and review field team entries as well Market properties available for rent

Review mileage reports for field team members via MileIQ Acquire and distribute necessary materials to field team Train new field team members

Planned Career Break 06/2021 - 03/2022

Laid off due to COVID-19 and the impact of the pandemic on the mortgage and property management industries 06/2019 - 06/2021

Property Manager / Maintenance Supervisor / Project Manager / Ready Mortgage-APFSDEMM Create mortgage documents (transfer of note & lien, promissory notes, deeds) Screen potential tenants and collect all necessary documentation Prepare lease agreements

Market vacant properties

Facilitate property sales (hire realtors, review contracts, etc.) Process tenant payments

Contact tenants and secure payments for current tenants with past due balances Oversee all property make readies

Conduct property inspections as needed

Process all maintenance requests received from current tenants and ensure repairs are completed in a timely manner

Interview/hire contractors based on current staffing needs Project Coordinator / MHI Home Builders 07/2018 - 12/2018 Order plot plans, title commitments, slab surveys, final surveys, and permits as needed Secure all checks needed for project costs

Maintain accurate project status updates

Update procedures for individual communities (HOA, fees, permits, etc.) Maintain accurate report for properties not yet started to ensure timely start dates Order and monitor the receipt of checks for permits, HOA, etc Review and input information from sales contracts, enter contract errors as needed Project Coordinator / Power Plumbing 07/2017 - 07/2018 Obtain required permits for new commercial projects Maintain and monitor project plans and schedules

Attend onsite job meetings and complete follow up tasks Schedule inspections for all commercial projects as needed Process project change orders

Be point of contact for commercial clients

Submit payroll for onsite employees

Issue employee PPE and maintain safety manuals for jobsites Receive / resolve maintenance requests for ongoing and completed projects Monitor Fuel man charges for Foreman, Supervisors, and Operations Manager Oversee HUD projects and ensure compliance

Preform small job takeoff's

Create and submit project RFI's

Request, review, and submit project submittals

Receive, review, and submit job punch list

Provide clients with all closeout documents

Property Manager / Vision Communities Management 01/2016 - 02/2017 Process all community invoices/payments

Develop Association budgets

Be point of contact for homeowner's and tenants

Obtain project bids and hire vendors / contractors Prepare board meeting materials for board review and facilitate meetings Maintain community violations

Process architectural modification requests

Plan community events

Maintain accurate homeowner / tenant records

Send all community mailings and/or correspondence

EDUCATION AND TRAINING

Diploma 07/2009

Savannah Technical College - Savannah, GA

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