Customer Service Representative
Resume:
Marc Dickson
Medicare Customer Service Representative ll
Portland, OR 97236
*****.*******@*****.***
I currently work at Care Oregon remotely, as a customer service representative 2. Im proficient in Excel, Epic, Expert, QNXT, Omni, teams and outlook. This role is mainly focused on data entry and customer experience. It is a fast paced, independent working environment where I navigate through multiple healthcare related portals and programs simultaneously while troubleshooting errors and processing claims. I am responsible for correcting all processing errors and data entry warnings within various pends, dealing with extremely sensitive member information. I am also familiar with ICD-9 and ICD-10 codes as well as being highly proficient in programs like Workday, EPIC, Facets, Carelon MPM, Microsoft Excel, Teams, Outlook, Salesforce and Skype. Willing to relocate to: Portland, OR - Remote
Authorized to work in the US for any employer
Work Experience
Medicare Customer Service Representative 2
CareOregon-Portland, OR
April 2023 to Present
Medical Claims Processor/Data Entry
Providence St. Joseph Healthcare-Portland, OR
November 2022 to Present
I currently work remotely as a healthcare claims processor in a fast paced, independent environment where I navigate through multiple heathcare related portals and programs simultaneously. I am responsible for correcting all processing errors and data entry warnings within pends, dealing with extremely sensitive member information.
Customer Service Representative/Data Entry
Trillium Community Healthcare-Portland, OR
April 2022 to September 2022
Currently assigned as fully remote Customer Service Representative and data entry analyst with Trillium Community Health. Updating insurance plans, dco’s and primary care physicians as well as member services on the phone and claims inquiries. Fast paced environment, dealing with highly sensitive material in a professional and educated environment. Customer Service Representative
Cognizant Technology Solutions-Portland, OR
November 2021 to April 2022
Cognizant Technology Solutions is a Sysco affiliate. I worked as a customer service representative and data entry professional in a fast paced, tech focused position. I navigate up to 5 different programs simultaneously, while maintaining a professional and helpful delivery to the customer on the phone. This job requires excellent customer service skills as well as data entry skills. I have been recommended by my current trainer and supervisor that I am the top of my training class and have scored 95-100 percent on my customer feedback reviews.
Customer Service/culinary support center
University of California Davis-Davis, CA
January 2017 to August 2021
UC Davis - Davis, CA January 2017 to June 2017
I managed a group of workers and student workers in the weekends, which allowed me to work closely with a large group of diverse personalities in a fast paced university environment. Customer Service Committee Team Member
Davis Food Co-Op-Davis, CA
2005 to 2007
- Davis, CA 2005 to 2007
• Trained for opening the department and breaking down orders
• Joined the Customer Service Committee due to outstanding interactions
• Received, and organized grocery orders
• Reported to team leader about new hire performance Education
Associates in Liberal Arts
American River College - Sacramento, CA
August 2004
Diploma
Woodland High School - Woodland, CA
June 2003
Skills
• CUSTOMER SERVICE (8 years)
• RECEPTIONIST (5 years)
• RETAIL SALES (7 years)
• Food Service
• Food Prep
• Culinary Experience
• Cooking
• Driving
• Food Handling
• Supervising Experience
• Food Safety
• Catering
• Freight
• Leadership
• Management
• Inventory Control
• Logistics
• Microsoft Project
• Commercial vehicle
• Filing
• Data Entry
• Microsoft Word
• Microsoft Excel (1 year)
• Customer support
• Communication skills
• Recruiting
• Salesforce
• Computer skills
• Adobe Acrobat
• Analysis skills
• Microsoft Office
• SharePoint
Assessments
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical billing — Completed
March 2023
Understanding the procedures and forms used for medical billing Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
CUSTOMER SERVICE (10 years)
SKILLS
• Strong organization and communication skills
• Stellar customer service and ability to adapt
• Works well with diverse groups of people as well as alone
• Personable, efficient, dependable, and self-motivated
Contact this candidate