Sales Manager Service Representative

Harjot Kaur ***-**** Prefonatine Avenue, S*W*S*, Regina, SK

Phone No.- 639-***-**** Email- ************@*****.***

Degree or certification-

Canadore College- Scarborough Toronto, ON September 2021- April 2023

Relevant Coursework: certification in Commerce and Business administration with 86%.

EX- Sales Manager in CertaPro Painters of Regina, Sk

Work Experience

Ikea Co. – [Sales Manager] Toronto, ON November 2021-May 2022

Consistently achieved sales goals, exceeding monthly targets through proactive prospecting, lead generation, and relationship building.

Provided personalized solutions to customers based on their needs, focusing on products like mobile services, broadband internet, and TV packages.

Actively contributed to training new team members on sales techniques, product features, and customer engagement strategies.

Managed customer inquiries and handled escalations, ensuring timely resolution of issues and promoting customer loyalty.

Built and maintained relationships with high-value clients, resulting in an increase in retention and customer satisfaction.

Customer Service Representative and Call Center Agent. January 2021-Nov 2023

Assisted customers via phone, email, and live chat, addressing inquiries and resolving issues promptly.

Maintained an average customer satisfaction rating through effective problem-solving and communication.

Collaborated with cross-functional teams to resolve complex customer problems.

Updated and maintained customer records and interaction details in the CRM system.

Provide accurate and detailed information about products and services.

Sales Manager at CertaPro Painters of Regina. Feb 2022-June2024

Maintain open appointment availability for potential customers and achieving sales goals.

Delivering value to customers and ability to understand and align their business goals.

Thrive in fast-paced environments and can navigate complex situations with ease.

Arranged meetings and appointments and updated records to assist management.

Conducted research to assist with routine tasks and special projects.

Utilized productivity tools to complete tasks and improve performance.

Good analytical, problem solving and decision making skills.

Strong organizational skills and attention to detail in managing processes and customer interactions.

Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

Create a customized and detailed proposal for customers based on needs.

Complete ongoing customer communications and handle business contacts with tact, diplomacy and courtesy at all times, particularly when handling the customer’s complaints and resolving issues.

Skills-

Good verbal

Writing and communication

Effectively with complaints and customers.

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