Customer Service Call Center

EJ

EYVONNE JOHNSON

***************@*****.*** 501-***-**** Little Rock, AR 72205

Guest Relations

Deep cleaning

Linen replenishment

Laundry Management

Customer Service

Safe cleaning with chemicals

Dusting

Teamwork

Briarwood Nursing and Rehabilitation

Center Little Rock, AR

Housekeeper

07/2024 - Current

Swept and mopped floors,, dust furniture, wiped down surfaces. Cleaned bathrooms, including toilets, tubs, showers and sinks. Changed bed linens and towels, tidied up rooms.

LK .Jordan Austin, TX

Call Center Representative

03/2021 - 07/2021

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Developed effective working relationships with team members across multiple departments.

Attended regular training sessions on updates and changes within the industry or organization.

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Alorica Austin, Texas

Inbound Call Center Representative

02/2019 - 04/2019

Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.

Assessed customer needs and provided solutions to resolve their issues in a timely manner.

Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services. Riverside Nursing And Rehab Austin, TX

Certified Nursing Assistant

01/2018 - 04/2019

Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Reported changes in patient condition to registered nurse or physician. Internal Revenue Service, IRS Austin, TX

Data Entry Operator

02/2018 - 07/2018

Inputted customer data into computer database accurately and quickly. Reviewed source documents for completeness prior to entering them into the database.

Organized paper documents into digital filing system for easy access. Summary

Skills

Experience

Education and Training

Austin Community College Austin, TX

Some College (No Degree) in Addiction Counseling

Relevant Coursework and Training Programs:

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