Medical Assistant Customer Service

TS TRINA SLOAN

*************@*****.*** 510-***-**** 2460 Renwick Street, Oakland, CA 94601 US

Certified Clinical Medical Assistant - Associate of Arts - 2024 Stepful - New York, NY

Medical Assistant - Associate of Arts - 2003

Silicon Valley International School - Willows Campus - Menlo Park, CA Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.

Dedicated to providing high-quality services and products. Ability to use sound judgment and independent decision-making skills to positively impact company success.

Multi-tasking manager with a reputation for fostering a positive work environment and high- performing teams.

Costs were consistently reduced while profits were increased. Staff management

Budgeting

Supervision

Business operations

Team building

Customer service

Problem resolution

Relationship development

Gas Station Manager - January, 2019 to October, 2022 Chevron - San Leandro, CA

Excelled in every store position and backed up front-line staff on a regular basis to keep my knowledge current and relevant.

Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.

Reduced workflow inconsistencies by recruiting and hiring capable employees. Improved staffing during peak periods by creating employee schedules and monitoring call-outs. Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader. Medical Courier - June, 2017 to February, 2019

Arup - San Francisco, CA

Double-checked the accuracy of the product load and transported to the labs. Kept track of everything.

Kept accurate records for pickups and deliveries and turned in reports at the end of each shift. Picked up medical specimens from 7 businesses on a daily basis. Established long-term relationships with customers by delivering packages on time, interacting professionally, and responding quickly to questions. Developed a strong sense of the most efficient routes to avoid traffic and construction on local roads and highways.

EDUCATION

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Payroll Clerk - May, 2014 to August, 2016

TOYS “R” US - Dallas, TX

Changed the employee's tax status and withholding information. Double-checked timekeeping records and worked with employees to resolve any discrepancies. Processed benefits, medical, vision, pension, 401K, sick, vacation, and W-9 and I-9 forms to assist new hires.

Wage garnishments and child support payments were handled by me. Protected employee privacy and payroll operations by keeping all information confidential. Notary for the State of California

Commission 2023 - 2027

NHA Certified Clinical Medical Assistant 2024-2026 ACCOMPLISHMENTS

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