Customer Service Safety Officer

SYLVIA FAUTH

Mission, BC V*V *H* 306-***-**** **************@*****.**

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Class two first aid

Class two with air

Safety Officer

Attention to detail

EXPERIENCE

09/2020 to 09/2024 Professional Bus Operator

Was Diversifed Transportation Terrace, British Columbia Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.

Checked tickets, collected fares, issued transfers, and provided route information to passengers.

Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues. Performed minor maintenance tasks such as checking fluid levels and tire pressure.

Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.

Assisted disabled passengers in boarding and exiting the bus safely. Kept vehicle clean inside and out by sweeping, mopping, vacuuming, washing windows.

Communicated professionally with passengers regarding routes and stops while providing customer service assistance. Adhered to all traffic laws and regulations including speed limits, stop signs.

Monitored road conditions for hazards such as potholes or debris that could cause an accident or delay arrival times.

Assessed customer needs during trips in order to provide the best possible service experience.

Inspected bus before each shift to identify any mechanical issues that needed repair work prior to departure.

Responded quickly and efficiently to emergency situations such as medical emergencies or accidents involving the bus. Reported any incidents and accidents immediately to supervisors after ensuring safety of passengers was secure.

Followed established schedules for pick up and drop off points along designated routes.

Ensured proper loading and unloading procedures were followed at all times for the safety of passengers.

Received feedback from customers regarding their overall satisfaction with services provided.

Attended regular training sessions related to new policies and procedures or updates in technology used within transit system. Actively monitored traffic patterns around assigned routes in order to adjust driving accordingly if necessary.

Provided clear verbal announcements at each stop informing riders when they had reached their destination.

Operated bus professionally and interacted with passengers to foster pleasant rides.

Performed pre-trip inspection and mechanical checks before scheduled run.

Obeyed DOT rules and regulations and local laws to maximize safety. Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.

Transported passengers on predetermined routes while obeying traffic regulations.

Completed accident and incident reports accurately and legibly at end of scheduled shifts.

Helped elderly and disabled passengers board and exit bus. Provided route, schedule and fare information to passengers. Kept accurate logs of all deliveries and trips.

Complied with local traffic regulations and safety requirements for bus operation.

Cleaned and sanitized bus interiors to lessen germ spread. Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.

Assisted passengers in loading wheelchairs or other mobility aids. Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers. Drove specified routes in compliance with traffic regulations and time schedules.

Facilitated smooth passenger loading and unloading at designated route stops.

Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.

Inspected vehicles and checked gas, oil and water levels prior to departure.

Maintained vehicle safety by monitoring, instructing and correcting passengers.

Handled passenger emergencies or disruptions.

Reported delays or accidents.

Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.

Advised passengers to be seated and orderly while on vehicles. Parked vehicles at loading areas to board passengers. Announced stops clearly to help passengers disembark at correct locations.

Upheld strict DOT reporting records for trips, vehicles and notable incidents.

Collected tickets or cash fares from passengers.

Regulated heating, lighting and ventilating systems for passenger comfort.

Collected fares and provided route updates and schedule information. Announced stops to passengers.

Used GPS navigation to follow routes and avoid potential construction or traffic delays.

Kept bus orderly with strong control over passenger behaviors. 09/2020 to 09/2024 Professional Bus Operator

Was Diversified Transportation Terrace, British Columbia EDUCATION AND TRAINING

Some College (No Degree): CSO, Traffic Controller, Audio Class Two With Air BCIT Burnaby, BC

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