Property Manager Management
Resume:
Shana Miral
Muncie, IN
************@*****.***
Authorized to work in the US for any employer
Work Experience
Property Manager
TWG Development-Muncie, IN
November 2023 to Present
Leasing and Tenant Relations
Respond to tenant inquiries and resolve complaints. Manage lease agreements, renewals, and enforce lease terms. Conduct regular tenant meetings and communicate policies effectively. Property Maintenance and Inspections
Schedule and oversee maintenance requests and repairs. Conduct routine inspections of units and property grounds. Manage vendor relationships for services and repairs. Coordinate unit turnovers and ensure units are ready for new tenants. Budget Planning and Financial Management
Prepare and monitor annual property budgets, forecasting income and expenses. Analyze financial statements and manage operating costs. Develop cost-saving strategies while maintaining property standards. Implement RealPage tools to track expenses and generate financial reports. Rent Collection and Financial Reporting
Manage rent collection and enforce late payment policies. Reconcile tenant accounts and process payment adjustments. Generate financial reports through RealPage, ensuring accuracy in billing and account management. Vendor and Contractor Management
Select and negotiate contracts with vendors and service providers. Ensure compliance with budget constraints when engaging vendors. Monitor vendor performance and address issues promptly. Compliance and Risk Management
Ensure compliance with local, state, and federal property management regulations. Address potential risks, including insurance claims, safety issues, and legal matters. Use of Technology (RealPage)
Utilize RealPage for property management tasks, such as tenant screening, rent payments, and lease administration.
Generate and analyze reports within RealPage to track property performance. Team Leadership and Staff Management
Train and supervise on-site staff, delegating tasks as needed. Conduct performance reviews and provide feedback for continuous improvement. Foster a collaborative work environment and resolve staff conflicts efficiently. This framework can be adjusted based on specific job expectations Leasing and Tenant Relations
Respond to tenant inquiries and resolve complaints. Manage lease agreements, renewals, and enforce lease terms. Conduct regular tenant meetings and communicate policies effectively. Ensure compliance with Section 42 Housing Program guidelines. Manage income certifications, re-certifications, and lease renewals for low-income housing tenants. Conduct eligibility reviews for prospective tenants and maintain compliance with tax credit program rules. Property Maintenance and Inspections
Schedule and oversee maintenance requests and repairs. Conduct routine inspections of units and property grounds. Manage vendor relationships for services and repairs. Coordinate unit turnovers and ensure units are ready for new tenants. Ensure property meets Section 42 Housing Quality Standards (HQS) inspections. Budget Planning and Financial Management
Prepare and monitor annual property budgets, forecasting income and expenses. Analyze financial statements and manage operating costs. Develop cost-saving strategies while maintaining property standards. Implement RealPage tools to track expenses and generate financial reports. Track financial performance, ensuring compliance with Section 42 rent restrictions and income limits. Rent Collection and Financial Reporting
Manage rent collection and enforce late payment policies. Reconcile tenant accounts and process payment adjustments. Generate financial reports through RealPage, ensuring accuracy in billing and account management. Monitor rent levels to ensure they remain within the Section 42 program's allowable thresholds. Vendor and Contractor Management
Select and negotiate contracts with vendors and service providers. Ensure compliance with budget constraints when engaging vendors. Monitor vendor performance and address issues promptly. Compliance and Risk Management
Ensure compliance with local, state, and federal property management regulations. Maintain compliance with Section 42 regulations, including record-keeping and reporting. Address potential risks, including insurance claims, safety issues, and legal matters. Use of Technology (RealPage)
Utilize RealPage for property management tasks, such as tenant screening, rent payments, and lease administration.
Generate and analyze reports within RealPage to track property performance. Use RealPage tools to ensure tax credit compliance under the Section 42 program. Team Leadership and Staff Management
Train and supervise on-site staff, delegating tasks as needed. Conduct performance reviews and provide feedback for continuous improvement. Foster a collaborative work environment and resolve staff conflicts efficiently. ChatGPT can make mistakes. Check important
Sub-Contractor
Golden Sky Management-Muncie, IN
September 2023 to November 2023
• Respond to Inquiries: Manage incoming calls from residents, vendors, and prospects, addressing maintenance requests, general inquiries, and leasing information promptly.
• Scheduling and Coordination: Coordinate inspections and maintenance work, ensuring tasks are assigned and completed efficiently by the appropriate teams.
• Lead Property Inspections: Conduct regular inspections of properties, including move-in/move-out assessments, safety checks, and ensuring compliance with building codes.
• Documentation and Reporting: Maintain accurate records of inspections, work orders, and property conditions, providing regular reports to management for any required follow-up actions.
• Issue Resolution: Address concerns raised during inspections or calls, working with residents and vendors to find timely solutions for maintenance or compliance issues.
• Compliance and Quality Control: Ensure properties meet safety, health, and environmental standards, making recommendations for improvements or repairs as needed. Front Desk Receptionist
Aspen Dental-Muncie, IN
July 2023 to September 2023
Greet and check in patients, ensuring a warm and welcoming atmosphere. Manage appointment scheduling, confirmations, and cancellations efficiently. Answer phone calls and respond to patient inquiries in a professional and courteous manner. Process patient paperwork, verify insurance details, and handle billing tasks. Maintain an organized front desk area, keeping patient records up to date. Coordinate with dental staff to ensure smooth office operations and patient flow. Operations Manager
Chase Equities-Muncie, IN
November 2020 to September 2023
• Property Management Experience
• Lease Agreements/Rent Increases
• Experience with scattered site apartments 100+ units in New Castle/Muncie
• Communication Skills
• Budget Management
• Entering bills for utilities
• Marketing for prospects/hiring new staff
• Customer Service
• Vendor Management
• Conflict Resolution
• Coordinating
• MS Office/Excel
• Collection Management
• Eviction/Damage Court Experience
• App Folio Experience
Assistant Manager
James Management Group-Anderson, IN
November 2017 to November 2020
• App Folio Experience
• Marketing on Social Media/Updating comparable properties in the area
• Assists in managing all aspects of a building’s occupancy and maintenance.
• Communicates with tenants regarding property-related issues.
• Coordinates with tenants and third parties to address maintenance and facility needs.
• Collaborates with property management team to produce advertising materials.
• Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
• Processes applications and conducts credit checks.
• Collects monthly fees and maintains records of payments and rental activity.
• Experience in eviction/damaging hearings
• Entering bills for vendors
• Prepares budgets and financial reports.
• Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
• Investigates and helps to resolve complaints, disturbances and violations.
• Complies with anti-discrimination laws with regard to housing, renting and advertising.
• Contributes to team efforts by accomplishing related tasks as needed. Lead Leasing Consultant
Fore Property Company-Anderson, IN
June 2015 to November 2017
• Yardi Experience
• Section 42 Experience
• Tours with prospective tenants
• Move in/ Move out inspections
• Marketing on Social Media
• Outreach marketing/Updating Market Surveys Monthly
• Conflict resolution
• Going over lease contracts
• Trained in Gracehill for all aspects of leasing including Fair Housing
• Assisted with rent payments/Entering payments
• Organized files
• Coordinated with tenants and maintenance in regards to work requests
• Assisted with outside vendors with scheduling for painting, cleaning, landscaping etc
• Eviction/Damaging Hearing Experience
• Communicated with tenants on a daily basis
Education
Associate's degree in Psychology
University of Phoenix-Online Campus
March 2009 to July 2011
Skills
• Yardi
• Property Management
• Property leasing
• Accounts receivable
• Grace Hill
• Vendor Management
• Microsoft Excel
• LIHTC
• Section 8
• Payroll
• Microsoft Outlook
• Fair Housing Regulations
• Appfolio
• Accounts Payable
• Management
• Office Management
• Administrative Experience
• Budgeting
• Research
• Pricing
• Assistant Manager Experience
• Accounting
• General Ledger Accounting
• Market Analysis
• Marketing
• Time management
• Organizational skills
• Landlord-tenant law
• Customer service
• Negotiation
• Communication skills
• Leadership
• Supervising experience
• Account Reconciliation
• Balance Sheet Reconciliation
• Personal Assistant Experience
• Tax Experience
• Financial Report Writing
• Dental terminology
Assessments
Attention to detail — Completed
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Verbal communication — Completed
October 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Principles of accounting — Proficient
October 2021
Preparing financial records according to federal policies Full results: Proficient
Administrative assistant/receptionist — Completed
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer focus & orientation — Completed
September 2021
Responding to customer situations with sensitivity Full results: Completed
Management & leadership skills: Impact & influence — Proficient September 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
September 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
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