Support Specialist Customer Service
Resume:
Igquienna Williams
Support Specialist
Contact
Florissant, MO 63031
*******************@*****.***
Education
Webster University
St. Louis, MO
BA Business Management
Pursuing/Est. to Graduate 2026
Beaumont High School
St. Louis, MO
Diploma 1995
Key Skills
Conflict Resolution
Client Relations
Data Management
Communication
Client Support
Objective
As a Support Specialist my primary objective is to support the functioning of business operations by coordinating operations and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Experience
June 2023- July 2024
Electronic Banking Client Service Officer • Enterprise Bank and Trust October 2018-June 2023
Personal Banker/Loan Specialist • Us Bank
June 2023-October 2018
Retail Support Specialist/Advisor • Us Bank
August 2014 – 2016
Retail Sales Customer Service • AT&T
August 2012 – August 2013
Inside Commercial Sales • Waste Management
May 2008 – July 2012
Indirect Service Specialist /Sales Specialist / Territory Manager •Cricket Wireless
Problem Solving
Leadership
Sales Consultation
Service Support
Responsibilities: Overseeing daily retail operations, ensuring compliance with banking regulations, and providing exceptional customer service. Addressed client request via calls, Chat, and Email. Resolved a wide variety of complex queries and provided troubleshooting when necessary. Addressed the received day-to-day correspondence received via US mail, overnight mail and local courier preparing each document for imaging and scanning in preparation for processing.
Adhered to procedures for each technical service request Maintained department quality standards
Maximized client relationship by providing sales consultation, client support and leadership to a team
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
S uccessfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores .
References
Available upon request.
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