Customer Service High School
Resume:
High School Diploma
Independence High School
Glendale, AZ
Talented Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Seeking new challenge with established company.
Night Assistant
QuikTrip Phoenix, AZ
KATIE ”
KENNEDY
CONTACT
Charliesmomma2008@gmail
.com
Glendale, AZ 85301
EDUCATION AND
TRAINING
SUMMARY
SKILLS
• Sales experience
• Strong leadership
• Multitasking
• Quality Control
• Cash Handling
• Store operations
• Customer Relations
• Customer service expertise
• Hourly shift management
• Recruitment and hiring
Employee supervision and
motivation
•
• Store displays
• Merchandise planning
• Bank deposit procedures
Store opening and closing
procedures
•
• Accurate money handling
• Reliable
• Financial operations management
EXPERIENCE
• Greeted and assisted customers who arrived during 01/2023 - 08/2023
Area Supervisor of Northern Arizona
Falcon Farms Dist Phoenix, AZ
the night shift and assisted in resolving customer complaints or issues that arose during night shifts. Maintained a clean work environment throughout
the night shift by performing light cleaning duties such as cleaning grills or wiping down surfaces.
•
Processed customer purchases and returns via cash
and credit card.
•
I tallied the cash register at the beginning of my shift to reconcile it with the shift sales.
•
Oversaw the night cash audit function and the
preparation of daily financial reports.
•
• Kept on target to meet daily assignment objectives. Monitored inventory levels and placed new orders
of merchandise to keep the supply well-stocked.
•
Completed thorough closing, opening, and shift-
change functions to maintain operational standards each day.
•
Maintained and enforced procedures for the
security of monies, credit, and financial
transactions.
•
• Stocked shelves and racks.
Oversaw general upkeep of public areas and
restrooms.
•
• Counted and balanced registers.
Used Point of Sale register system to complete
transactions, processed credit card payments and
counted back change and currency with accuracy
rate.
•
Assisted with troubleshooting minor technical
problems related to computer hardware and
software systems.
•
Created and implemented daily work schedules to
ensure that all tasks were completed in an efficient manner, monitored employee performance,
providing feedback and coaching as needed.
•
Conducted regular safety audits to ensure
compliance.
•
Ensured accurate inventory levels through periodic counts and cycle counting.
•
01/2020 - 11/2020
Assistant Store Manager
CVS Pharmacy Phoenix, AZ
Planned and coordinated promotional events to
increase customer traffic at store locations.
•
Assisted in recruiting new employees, conducting
interviews, and selecting suitable candidates for
open positions, trained new employees on policies, procedures, product knowledge, customer service
techniques.
•
Managed payroll activities including timesheets
submission and approval process.
•
Analyzed sales data from various reports to
determine areas where improvements could be
made.
•
Responded promptly to any emergency situations
that may have arisen during business hours.
•
Coordinated inventory transfers with related
departments by scheduling materials to be moved
to and from warehouse.
•
Monitored and adjusted staffing levels and
schedules based on business needs and budget
constraints.
•
Led regular team meetings to communicate
updates, gather feedback, and discuss strategies.
•
Delegated work to staff, setting priorities and goals, directed and supervised staff performance.
•
Monitored inventory levels and placed new orders
for merchandise to keep supply well-stocked.
•
Managed the day-to-day operations of the store,
including customer service, inventory management
and store audits.
•
Supervised a team of employees and provided
ongoing training to ensure high levels of customer satisfaction.
•
Resolved customer complaints in a timely manner
and addressed any issues that may arise during
store hours.
•
Coordinated with vendors to secure product
availability at competitive prices.
•
Oversaw daily cash handling procedures,
reconciling discrepancies as necessary.
•
01/2019 - 08/2019
01/2018 - 12/2018
Area Merchandiser
Premium Retail Services Inc Phoenix, AZ
Merchandiser
SAS Phoenix, AZ
Answered customer questions and addressed
problems and complaints in person and via phone.
•
Completed frequent walk-throughs and directed
team members to correct issues impacting store
appearance or professionalism.
•
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
•
• Delegated work to staff, setting priorities and goals. Planned, organized and executed promotional
activities within the area of responsibility.
•
Ensured merchandise displays were accurate,
attractive, well-stocked, clean and secure at all
times.
•
Conducted periodic audits of stores in order to
maintain high standards of service delivery.
•
Stocked and rotated shelves and built displays to
deliver results for stores and suppliers.
•
Built product displays and placed appropriate
signage for merchandise.
•
• Printed labels and tags for for-sale merchandise. Communicated and coordinated planogram
execution with store management.
•
Followed prepared sketches and planograms to
arrange consistent shelves, racks and bins across
various locations.
•
Traveled to various locations to procure materials and products from vendors.
•
Assessed condition of shipped products upon arrival to meet quality standards.
•
Organized displays according to company standards
and specifications.
•
Maintained a clean and organized work
environment at all times.
•
Stocked and rotated shelves and built displays to
deliver results for stores and suppliers.
•
02/2012 - 11/2017
Assistant Manager
Little Caesars Pizza Glendale, AZ
References available upon request.
Built product displays and placed appropriate
signage for merchandise.
•
• Printed labels and tags for for-sale merchandise. Communicated and coordinated planogram
execution.
•
Followed prepared sketches and planograms to
arrange consistent shelves, racks and bins across
various locations.
•
Ensured compliance with safety regulations and
company policies.
•
Managed customer service inquiries and complaints
in a timely manner.
•
Resolved conflicts between team members in an
effective manner.
•
Created reports on sales trends, inventory levels, and financial data.
•
Completed thorough opening, closing, and shift
change functions to maintain operational standards each day.
•
• Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job
requirements.
•
Interviewed prospective employees and provided
input to HR on hiring decisions.
•
Mediated conflicts between employees and
facilitated effective resolutions to disputes.
•
Implemented quality control measures to uphold
company standards.
•
REFERENCES
Contact this candidate