Customer Service Sales Associate
Resume:
Han S.N. Chung
Professional Summary
Dedicated and customer-focused Retail Associate with more than 10 years of experience in providing exceptional service in fast-paced retail environments. Proven track record of achieving sales targets, delivering outstanding customer experiences, and maintaining a neat and organized store.
Summary of Qualifications: Language skills include fluency in English, Cantonese and Mandarin Major strengths include strong leadership, excellent communication skills, competent strong team player, meticulous attention to detail, computer, and Internet literate. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Work History
Guest Advocate/Cashier
Target Ala Moana, Honolulu, HI
November 2023 – Present
Customer Service: Provided exceptional service to guests by answering questions, resolving concerns, and ensuring a positive shopping experience.
Cash Handling: Efficiently operated cash registers, processed transactions, and handled various payment methods, including cash, credit, and debit cards.
Sales: Promoted Target’s products and services, including RedCard applications, and assisted guests with locating items and making purchasing decisions.
Team Collaboration: Worked closely with team members to maintain a clean, organized, and well-stocked sales floor.
Problem Solving: Addressed guest issues with professionalism, ensuring a swift and satisfactory resolution while upholding Target’s customer service standards.
Store Operations: Assisted in opening and closing procedures, including cash reconciliation and securing the premises.
Compliance: Adhered to company policies and procedures, including safety protocols and loss prevention measures.
Nordstrom Rack - PT Sales Associate
Honolulu
03/2023 – 11/2023
Duty includes cashier, selling, doing go backs and price mark down.
Used consultative sales approach to understand and meet customer needs.
Victoria's Secret - Cashier/sales associate cum Stock associate
Honolulu
02/2020 - 12/2022
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Managed returns, exchanges, and refunds in accordance with store policy.
Bloomingdale's - Shiseido Counter Manager
Honolulu
06/2019 - 01/2020
Cashier, visual, back of house., cosmetic makeovers and facials, promotions and events, business analysts, reports and strategies, maintain proper inventory levels, register maintenance, counter and visual maintenance, cashier etc.
Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Arranged merchandise to present visually appealing displays and attract clientele.
Offered make-up tips and popular tutorials in alignment with latest trends.
David YURMAN - Brand ambassador
Honolulu
05/2018 - 06/2019
High end jewelry retailer
Assisted customers with product selection based on individual needs and preferences.
Engaged customers to communicate key product features.
Engaged, educated, and befriended customers to deliver amazing shopping experience.
Communicated product information with confidence and educated consumers about the company.
Chapel Hats Ala Moana - Keyholder/Sales Associate
Honolulu
03/2018 - 04/2018
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Opening and closing the store
Deposits of receipts into bank
Hugo Boss & Multi Brands DFS Waikiki - Sales Associate
Waikiki
02/2014 - 03/2018
Specialized in High end men's wear, bags etc.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Tumi Waikiki - Sales Associate
Waikiki
03/2013 - 01/2014
Specialized in High end luggage, handbags, and accessories.
Provided positive first impressions to welcome existing, new, and potential customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Margo Tahitian Pearl, Waikiki - Sales Associate
Waikiki
11/2012 - 03/2013
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Answered customer questions about the processes involved in pearl cultivation, sizing, accessories, and merchandise care.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Professional - Home tutor
Singapore
05/2005 - 11/2010
Worked one-on-one with students in core subjects.
Special attention to: English, math, and science
Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
Planned lessons for allotted time to strengthen weak subjects and build skills.
Used positive reinforcement, repetition, and review to help students master challenging material.
Communicated with parents on students' progress.
Professional - Conversational English Teacher
Singapore
05/2004 - 05/2005
Educated foreign students in basics of English grammar and conversational speaking.
Educated students in basics of English grammar and conversational speaking.
Created new lesson plans based on course objectives.
Administered and graded tests and assignments to evaluate student progress.
Attended workshops to learn about student motivation and engaging learning activities.
Lakeside Primary School - Elementary School Teacher
Singapore
09/1998 - 05/2004
Developed lesson plans for each class.
Generate discussion questions to stimulate literary conversation between students.
Assisted students in understanding concepts and preparing for exams.
Effectively communicate, orally and in writing, necessary information and ideas to staff, students, and parents
Implement all strategies associated with internal operations.
Established open communication and positive relationships with students, parents, peers, and administrative staff.
Estee Lauder Cosmetic & Sonia Rykiel Boutique - Other Part-Time Jobs as Sales Associate
Singapore
01/1992 - 12/1994
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Additional Information
Provide exceptional customer service by assisting customers with product selection, inquiries, and purchases.
Maintain a clean and organized sales floor, ensuring products are well-stocked and visually appealing.
Operate cash registers, handle cash transactions, and process returns and exchanges with 100% accuracy. Consistently meeting monthly sales targets
Collaborate with team members to set up and execute seasonal displays, attracting customers and increasing sales.
Resolve customer complaints and issues promptly and professionally, resulting in a 90% customer satisfaction rate.
Managed inventory control by conducting daily stock checks and restocking products.
Operated the point-of-sale (POS) system and handled cash transactions accurately. Seeking to leverage my skills and enthusiasm for retail to contribute to the success of your esteemed company.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Japanese
Elementary (A2)
**********@*****.***
United States 96813
Skills
Customer service and interpersonal skills
Sales and upselling techniques
Cash handling and POS systems
Product knowledge and merchandising
Inventory management
Team collaboration
Problem-solving and conflict resolution
Attention to detail.
Time management
Multitasking
Education
Expected in 12/2023
Singapore Educational System
All in English - Singapore embraces an English-based bilingual education system. Students are taught subject-matter curriculum with English as the medium of instruction, while the official mother tongue of each student - Mandarin Chinese for Chinese, Malay for Malays and Tamil for South Indians – is taught as a second language.
08/1995
Nanyang Technological University,
National Institute of Education. Singapore
Associate Degree of Arts: Education
08/1995
Temasek Polytechnic
Singapore, Singapore
Associate Degree of Arts: Visual Communication (Graphic Design)
11/1991
Jurong Junior College
Singapore
High School Diploma
11/1989
Pasir Panjang Secondary School
Singapore, Singapore
High School Excellence: High School
.
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