Business Analyst Change Management

CASEDY THOMAS

Cell: 469-***-****

************@*****.***

PROFESSIONAL SUMMARY

Results-oriented Business Analyst with over 10 years of experiences in mortgage banking and information technology. Key skills include business analysis, business process improvement, operations, and technical support. Resourceful analytical person with the ability to conceptualize solutions to demanding situations and employ practical and effective strategies. Recognized for diligence, adherence to regulatory/quality standards and the ability to multi-task in high-volume environments.

ROLES

Business Controls, Business Analyst, Product Analyst, Application Analyst, Change Management

SKILLS

Intermediate knowledge of Microsoft Office Suite: Excel, Word, PowerPoint, SharePoint,

Advanced Excel: Pivot Tables, V-lookups

Product/Industry Knowledge: Mortgage Servicing, Records Management

Mortgage Servicing Systems: Fortracs, HPQC,

SDLC Methodologies: Waterfall, Iterative, Rational Unified Process (RUP), Spiral, Agile

QA Tools: Quality Center, Test Director, Win Runner, Load Runner, QTP

Additional Skills: Risk Analysis, Issues Management, Business Controls, Investor/Regulatory Change Management, Data Analysis, Risk Control Self-Assessment (RCSA), Root Cause Analysis, Reporting Analysis,

PROFESSIONAL EXPERIENCE

PennyMac - Plano, TX 07/2022-Present

SR Business Analyst– Customer Service Contact Center

Responsible for supporting the IVR( Interactive Voice Response) technology operated by the Customer Contact Center

Maintaining, testing and improving business and systems operations.

Translated the business requirements into JIRA stories, which would then be assigned to a development team to design and develop.

Created Visio diagrams outlining business processes and call routing

Used SharePoint for document management, dashboard purposes, and used it as a repository for requirement and testing documentation.

Work with customers and SME's to identify and define business rules, requirement change relate to specific project

Caliber Home Loans - Coppell, TX 03/2020-04/2022

SR Business Controls Analyst– Business Controls/Change Management

Responsible for the design, implementation, and oversight of a suite of surveillance activities designed to prevent and detect behaviors that may violate regulatory rules or internal policies and procedures.

Knowledge of risk governance framework, risk management systems and applicable guidance including Familiarity with enterprise risk management best-practices and controls.

Review and analysis of new regulatory/investor changes.

Communicate regularly outstanding tasks with lines of business to ensure set deadlines are met

Prepared Monthly Reports which track and monitor material, moderate, and recurring exceptions identified during the reviews.

Liaise with lines of business to ensure implementation of new regulations/ requirements are completed in a timely manner

Understanding of inherent risk, residual risk and able to assess the effectiveness of internal controls.

DYSIS Staffing (Citigroup)-Irving, TX 06/2018-12/2019

Business Analyst II (Mortgage) – Global Records Management Office

Role consists of managing the end-to-end legal hold review process within the Global Records Management Office (GRMO).

Facilitate meetings between Legal, Records Management Program Leads (RMPLs), and Records Management officers (RMOs). These stakeholders represent all globally and regional business lines.

Track milestones and other metrics related to Legal Holds by publishing a weekly scorecard and ad-hoc reporting.

Answer RMPL and RMO queries in reference to application attestations and other procedures.

Helped to migrate Legal Hold Review process to Mumbai, by documenting procedures, creating a training plan, and conducting training via WebEx.

Monitor monthly data received from Atlas/Law Manager for changes to custodians, hold notice text and other changes.

Modis Staffing (BNY Mellon)-Dallas, TX 08/2016-1/2018

Business Analyst II (Mortgage)

Effectively led a team of analysts throughout a Fannie Mae Reconciliation project. Consistently exceeded deadlines and created process efficiencies.

Successfully reconciled loan discrepancy issues.

Exceeded monthly goals for successful reconciled servicers by 27.6% on average.

Manage project expectations with team members and custodians by analyzing and managing project dependencies and critical paths.

Created data templates to improve data reconciliation processing time from inception to maturity by 30%.

Maintained key organization relationships and effective communicating skills to successfully flow out findings to project partners and Line of Business leaders.

JPMORGAN CHASE – Lewisville, TX 01/2014-04/2016

Mortgage Banking Business Analyst II

During my 6-year tenure in mortgage servicing, I held successive roles that led to three promotions.

Led multiple process improvement projects and communicated milestones to project stakeholders. Effectively reviewed and tested controls for multiple teams.

Reviewed regulatory guidelines and ensuring controls are in place.

Coordinated meetings with internal LOBs to resolve control breaches.

Set goals and continually managed project expectations with team members and stakeholders by analyzing and managing project dependencies and critical paths.

Worked closely with the assigned project managers / scrum masters and business to define the scope of a project.

Planned and schedule project timelines and milestones using appropriate tools. (SharePoint, various internal databases). Achieved 99% project on-time completion rate.

Resolved complex scenarios by identifying changes in project scope, potential crises and devised contingency plans. Utilized UAT (User Acceptance Testing) resources.

Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.

Assisted in testing associated Sprint Stories for Acceptance Signoff.

Business Process Analyst 06/2011 – 01/2014

Evaluated project objectives and regulatory/investor changes, defined solutions and made recommendations for management approval resulting in timely project completion.

Coordinated all phases of FNC/CMS and Default Workflow version update project and supported staff-met stringent deliverables and implementation dates.

Logged and tracked defects associated within UAT and Regression testing with a high degree of accuracy resulting in 95% of confirmed defect approval using Quality Center/ALM.

Improved processes that led to reduced processing times, greater controls, and/or increased accuracy.

Tested user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.

Identified project requirements to ensure that requirements and implemented solutions met.

Compliance standards with minimal controllable incidents per implemented project.

Created Use Case using Process Analysis, business process flow chart. Referring to as-is cases and working to convert them To-be cases with driving results.

Tested functionality for new and updated Mortgage Default applications pertaining to loan processing and underwriting for default loans.

Provided weekly RAG status updates via deck to show all project deliverables, project status, procedure updates, and impact from an in-house perspective.

Performed testing in various MSP screens for accurate functionality.

Operations Specialist Team Lead 05/2010 – 06/2011

Led team of (10) Specialists responsible for ordering BPOS and appraisals by channel, state, and investor.

Functioned as a liaison between Chase and third party BPO, RMV, and Appraisal vendors to ensure SLA’s were met along with providing property data to assist in the valuation’s completion.

Ordered valuations for FFIEC and Capital Market loans using CMS.

Processed the daily functions within a bankruptcy filing regarding a borrower’s home mortgage during a Chapter 7, 11, 12 or 13.

Maintained a working knowledge of government regulations and compliance to assist in making changes to processes and procedures when changes occurred.

Provided immediate notification to investors, FNMA, FHA, VA, or mortgage insurance company of bankruptcy filing resulting in meeting the contractual 90% SLA.

Uploaded daily files MSP for service transfer loans demonstrating new owner information and status.

EDUCATION

Franklin D. Roosevelt High School, Dallas, TX

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