Property Claims Health Insurance

Rodney E. Oliver

**** ***** ****** *** ***

Largo, FL 33771

727-***-****

******@*****.***

SUMMARY

Critical thinker with innovative performance management and a strong top-line and bottom-line focus. High energy and demonstrated effectiveness in motivating, team building and mentoring with exceptional interpersonal, oral, and written communication skills. Excellent functional experience with complex property and all line claims. ACCOMPLISHMENTS

• Directed the adjustment, administration of both fast path and complex property claims

• Provided property claim technical training, and recommendations for 10 claims adjusters

• Made certain claims are settled in accordance with policy language and provisions

• Provided continual one on one coaching to adjusters

• Conducted case reviews and evaluating performance by continuous review of claims statistics, open and closed file evaluations regarding performance

• Improved net promoter/ customer satisfaction rating to 80%

• Influenced in National Claim Service Center enhancements and structure

• Managed property claims in states of CA, AZ, WA, OR, NV, TX, CO, MO, IL and more

• Represented carriers and Corporations in restructuring transition or change management or in need of “boot strap” actions

• Managed the St. Louis Regional Claim Office with an operations budget in excess of $3.5 million and 64 team members

• Served on Catastrophe claim duty on Hurricanes from Gloria in NY to Katrina in MS & LA

• Delivered training and claim education to personnel in claim department countrywide to include; policy interpretation and auto physical and property damage estimation courses. EMPLOYMENT HISTORY

UNITRIN CAREER AGENCY COS. St. Louis, MO Feb 2011- Apr 2011 CLIENT SERVICES, INC St. Charles, MO MAY 2010 – AUG 2010 REO Enterprises, LLC Maryland Heights, MO Feb 2008 – Mar 2010 ZURICH NORTH AMERICA, Schaumburg, IL (Gustav/Ike) Sep 2008 to Oct 2008 BROADSPIRE, a Crawford Company (Temp Position) Feb 2008 to Jul 2008 AMERICAN FAMILY INSURANCE (Temp Position)St. Louis, MO Apr 2007 to Dec 2008 FIREMAN’S FUND INSURANCE COMPANY, Earth City, MO Apr 2004 – Apr 2007 EDUCATION & CERTIFICATION

Southern Connecticut State University, New Haven, CT Legal Principles Claim Specialist - American Educational Institute Casualty Claim Law Associate - American Educational Institute (completing SCLA) Auto Estimating - Insurance Tech Training Institute 1986 Property Estimating - Insurance Tech Training Institute 1987 Licensed Insurance Agent (All Lines, Life and Health) Adjuster Licenses held: FL, TX, LA, NC, SC, KY, MS, AL, NV