Data Entry Customer Service

Personal Information

Name: HANAN ALKARAGULI

Email: ***************@*****.***

Telephone 1: Mobile – 077******** Ext. 2564.

Education

Education Level: Trade/Technical

School Name: Al Rusafa – Administration Institute

Attended From: Month: 10 Year: 1986

Attended To: Month: 10 Year: 1988

Education Duration: 2 years 0 months

Location: Baghdad

Degree / Diploma /

Certification: Diploma

Major Subject: Accountancy Administration

NIV Visa Assistant Cashier:

Coordination and Oversight: Lead and supervise a

Team of NIV Visa Assistants, ensuring smooth

Operations and adherence to established

Procedures. Coordinate and escort applicants to the

Embassy for their visa appointments, ensuring a

Seamless and professional experience. Visa

Processing: Process visa applications efficiently,

Handling both simple and complex cases with

Accuracy and professionalism. Utilize

Comprehensive knowledge of visa laws, regulations,

And Standard Operating Procedures (SOPs) to

Guide visa processing activities. Document

Management: Manage the entire visa processing

Workflow, including screening, data entry,

Classification, document scanning, photo and

Fingerprint capture, printing, quality assurance, and

Issuance. Maintain meticulous tracking of visa

Applications, including emergencies or high-profile

Cases, to ensure timely processing and resolution.

Communication and Advisory: Provide expert

Advice and recommendations to consular officers

On applicant information, local customs, traditions,

And personalities, contributing to informed decision-

Making. Exercise discretion and professionalism in

Handling confidential and sensitive applicant

Information and documentation. Customer Service:

Respond promptly and courteously to a wide range

Of customer inquiries and complaints in both Arabic

And English, demonstrating fluency in both

Languages. Independently handle routine inquiries

And identify urgent or complex issues for escalation

To the appropriate channels. Administrative Support:

Ensure proper documentation and retention of visa-

Related files in compliance with Consular

Management Handbook guidelines, demonstrating

Attention to detail and organizational skills. Prepare

Files for archiving and shipment in accordance with

Established procedures, maintaining accuracy and

Efficiency. Continuous Improvement: Collaborate

With Visa Unit Staff, Visa Unit Chief, and Deputy

Consul General to provide feedback and

Recommendations for enhancing visa operations

And maintaining high standards of service delivery.

Stay current on visa-related knowledge, including

Relevant laws, regulations, SOPs, and embassy-

Specific procedures, to ensure informed decision-

Making and compliance. Key Achievements:

Successfully collaborated and mentored a team of

NIV Visa Assistants, optimizing workflow efficiency

And customer service. Implemented improved

Procedures for visa processing, resulting in

Enhanced accuracy, efficiency, and customer

Satisfaction. Received commendations for

Professionalism and discretion in handling sensitive

Applicant information .

Section, I seek growth within. I’ve mastered visa

Processing intricacies, ensuring accuracy and

Compliance. I’ve nurtured teamwork, fostering

Positive relationships and earning trust. Mentoring

Junior colleagues, I’ve seen their growth firsthand.

Now, I aspire to utilize my expertise and leadership

PAE Government Services ( US Embassy in Baghdad):

Coordinated administrative tasks for the Light

Construction Crew (LCC) supervisor, ensuring

Seamless operations and effective communication

Within the team. • Managed scheduling, travel

Arrangements, and logistical support for LCC

Projects, optimizing efficiency and productivity. •

Facilitated HR functions including employee

Onboarding, records maintenance, and benefits

Administration for LCC personnel. • Assisted in the

Development and implementation of HR policies

And procedures tailored to the needs of the LCC

Department. • Spearheaded visa issuance

Procedures for American visas to new Iraqi

Nationals and Iraqi and American visas to foreign

Expatriates, ensuring compliance with regulatory

Requirements and company standards. • Managed

The visa issuance process for contractors of various

Nationalities, meticulously tracking issuance and

Expiration statuses and handling single or multiple

Entry permits as needed. • Oversee the issuance,

Renewal, and monitoring of approximately 1,700

Visas annually for employees stationed across

Multiple locations in Iraq, maintaining meticulous

Records to ensure compliance and accuracy. •

Acted as the custodian of foreign employees’

Documents and passports, ensuring their

Safekeeping during administrative procedures and facilitating the delivery and receipt of passports with

Local authorities. • Ensured the validity of workers’

Seals and coordinated medical examinations in

Compliance with company policies and regulatory

Standards.

Finance Manager/Project Supervisor

Middle East Dove Trading and Contracting Company

Green Zone- Baghdad, Iraq

Financial Analysis and Planning

Budgeting: Proficiency in creating and managing budgets for projects.

Financial Forecasting: Ability to predict future financial trends and assess the financial health of projects.

Risk Management: Identifying financial risks and preparing mitigation strategies.

Cost-Benefit Analysis: Evaluating the potential financial returns versus costs for projects.

2. Project Management

Project Planning: Skills in planning project phases, timelines, and resource allocation.

Scheduling and Time Management: Ensuring that projects stay on track and within scope.

Resource Management: Efficient use of both human and material resources to keep costs down and productivity high.

Quality Control: Ensuring the project meets quality standards without exceeding budget.

3. Leadership and Team Management

Decision-Making: Ability to make informed financial and project-related decisions quickly.

Delegation: Knowing how to assign tasks to optimize team performance.

Communication: Clear and effective communication with stakeholders, team members, and clients.

Conflict Resolution: Managing and resolving conflicts that arise within the team or among stakeholders

Bank Cashier, Al Rashid Mine Bank

Processing Transactions

Handle deposits, withdrawals, and transfers for customers accurately and efficiently.

Process loan payments, utility bill payments, and other common banking transactions.

Issue bank drafts, money orders, cashier’s checks, and similar items.

2. Customer Service

Answer customer questions about account types, bank policies, and other banking products.

Assist customers with any issues, such as account discrepancies or unauthorized charges.

Build and maintain positive relationships with customers, providing a friendly and professional experience.

3. Cash Handling and Balancing

Ensure cash drawers are balanced at the beginning and end of each shift, including counting, verifying, and logging all cash transactions.

Reconcile discrepancies immediately, following bank policies and security protocols.

Order and organize currency to keep a consistent cash flow within the branch.

4. Security and Fraud Prevention

Adhere to security protocols to protect customer information and prevent fraud.

Report any suspicious activity or attempted fraud to supervisors immediately.

Verify customer identification and transaction details to ensure accuracy.

5. Promoting Banking Products

Identify opportunities to promote bank products such as savings accounts, credit cards, and loans based on customer needs.

Inform customers of new offers, products, or promotions that may benefit them.

Direct customers to specialists for more complex services like mortgages or financial planning.

Contact this candidate