Customer Service Team Members

Ashlee Liggins

**** **** **** **, **** Hill, MD *0745 240-***-**** ************@*****.***

Objective

Enthusiastic, ambitious and results-driven professional seeking an opportunity for advancement within a dynamic organization. Recognized for exceptional customer service, bookkeeping, problem-solving and organizational skills. Proven success in handling all aspects of business operations including account management, scheduling, event planning, and customer relations in fast-paced complex environments. Highly proficient in MS Office programs.

Highlights

Order processing

Certified in 10-key

Time management

Spreadsheet management

Microsoft Office proficiency

Meticulous attention to detail

Results-oriented

Self-directed

Excellent communication skills

Computer-savvy

Strong problem solver

Resourceful

Strong interpersonal skills

Pleasant demeanor

Customer service-oriented

Invoice processing

Advanced clerical knowledge

Multi-line phone proficiency

Critical thinker

Filing and data archiving

Education

Northwestern High School, PG Community College Hair Academy Professional Bartending School

201*-****-**** 2019

Hyattsville, Md Upper Marlboro, MD New Carrollton, MD Arlington, VA

HS Diploma Associates Degree Cosmetology License Bartending Certificate

Experience

10/2021- 04/2024

Waitress-Bartender-Shift Supervisor Atlanta Restaurant Partners Greenbelt, MD

Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained.

Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness.

Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have.

Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.

Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.

Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).

Maintain an accurate and up-to-date manpower plan of Department staffing needs.

Prepares schedules and ensures that their department is staffed for all shifts.

Use the Fridays Recruiting Toolkit process to interview hourly Team Members, ensuring Team Members hired are fit with Fridays with Fridays.

Staff, train and develop their department’s hourly Team Members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis.

Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).

Perform liquor, wine, and beer check in to ensure proper invoicing.

Ensure proper security procedures are in place to protect Team Members, Guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.

Prepare end of shift reports.

Directly supervise Team Members, coaching, correcting behaviors as needed, and providing recognition to continuously improve performance.

When acting as Manager on duty, oversee all of the restaurant’s operations and conduct root cause analysis as needed to guarantee operational efficiency and an excellent Guest experience.

Ensure great food is served to every Guest through managing all Team Members.

Manages inventory efficiently, accurately, and in a cost-effective manner.

Fosters open communication with BOH and FOH staff.

Ensure proper security procedures are in place to protect Team Members, Guests and Company assets

09/2020- 09/2021

Waitress then Bartender Dave & Busters, Capital Heights, MD

Maintains a warm, welcoming, “Corner Bar” atmosphere.

ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

Properly and promptly prepare, garnish, and serve drinks to Guests.

Engages with Guests by making drinks in front of the Guest using working flair.

Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.

Upsells Guests on food or drink items when appropriate.

Keeps a clean, organized bar area.

Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.

Following all relevant brand standards for service.

Builds Guests count by promoting specials and building a regular clientele.

Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cutoff an intoxicated Guest when necessary

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02/2016-2021

Bartender Private Contracting DMV

10/2016 to 01/2019

Receptionist Hair Cuttery Greenbelt, Md

Warmly greeting clients

Assisting clients with retail

Taking pride in the overall appearance of the salon

Customer service

Demonstrate hair care product knowledge and

promote solutions to clients

Support salon experience through maintaining

Cleanliness and safe work areas

Possess strong interpersonal, oral communication

and listening skills

Operate retail systems,

Staying knowledgeable about hair care products,

Possess excellent communication and human

relation skills

01/2015- 12/2015

Waitress Mix & Mingle LLC Washington, DC

Greet guests and respond to guest inquiries and requests in a friendly and efficient manner

Mix and garnish beverages according to recipe and portion control standards.

Present and serve beverages to guests.

Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal state, local and company laws and regulations

Collect and process payments from guests using the point-of-sale system, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.

Stock and maintain the bar to include beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce

Cut, store and ensure product quality of all beverage-related perishables.

Respond professionally to inebriated guests, as needed.

01/2009 to 05/2012

Salon Manager / Office Manager Nicki's Place Salon/Pieces Boutique Laurel, MD

Managed the day-to-day tactical and long-term strategic activities within the business.

Conducted cost, schedule, contract performance, variance and risk analysis.

Reviewed and approved billing invoices and expense reports.

Reduced and controlled expenses by improving resource allocation.

Pressed garments and hung them in garment bags for customers.

Collaborated with photographers and stylists to effectively elucidate the Piece Boutique brand merchandising standards.

Set up workstation and treatment room with necessary products, equipment and supplies

Promptly fielded all incoming phone calls and scheduled appointments.

Operated cash register to receive payments from customers. conducted weekly salon inventory.

-Created repeat business by developing long-term relationships with regular customers.

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