Customer Service Front Desk
Resume:
Gary Birmingham
Phoenix, AZ
***********@*****.***
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Objective
Experienced e-commerce professional with a diverse background in digital sales, affiliate marketing, and content creation. Eager to leverage expertise in online sales platforms and startup growth strategies to drive success as an E-commerce Specialist. Skilled in communication, customer service, and data analysis, with a keen eye for detail and a drive to learn.
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Relevant Experience
BossMoves, Phoenix, AZ
Chief Vision Officer & Founder
Present
Spearheaded the development of BossMoves, a platform dedicated to personal growth and financial empowerment, with a strong focus on e-commerce content. Managed digital sales efforts through affiliate programs (Alibaba, Temu, Amazon), building awareness and driving traffic to partner platforms. Developed engaging content for YouTube and other channels, improving visibility and conversion rates through SEO best practices.
https://youtube.com/@bossmoves-p5x?si=2-d0x_LiRsld6IA3 Utilized AI tools and advanced analytics to optimize marketing strategies, improving customer engagement and retention.
Efficient Moving Solutions, Phoenix, AZ
Partner
2022 – 2023
Oversaw operational management, including customer service functions and online sales inquiries, enhancing company efficiency and customer satisfaction. Contributed to the development of web content and social media presence, supporting digital marketing initiatives.
LA Fitness, Phoenix, AZ
Director
2023 – 2024
Led customer engagement initiatives and online sales strategies, increasing membership sign-ups and enhancing user experience on digital platforms.
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Additional Experience
Trinity Treasures, Phoenix, AZ
Founder
2023 – Present
Launched an online store for spiritual products, integrating e-commerce platforms for digital sales and implementing customer feedback to improve product listings. Managed product descriptions, keyword optimization, and online content to boost visibility across platforms.
Baywood Outpatient, Phoenix, AZ
Counselor
2016 - 2022
Utilized data-driven approaches to develop content for counseling sessions, aligning with digital content strategies for BossMoves.
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Skills
E-commerce Platforms: Amazon Seller Central, Alibaba, Temu Digital Sales Strategies: Affiliate Marketing, SEO, Web Content Optimization Content Creation: YouTube Video Development, Scriptwriting, AI Writing Tools Customer Service: Online Customer Inquiries, Issue Resolution Data Analysis: Advanced Analytics, Metrics Monitoring Software Proficiency: Microsoft Excel, Basic Adobe Photoshop, Google Workspace Startup Development: Project Management, Strategic Planning, Business Growth
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Certifications and Credentials
CASAC (Credentialed Alcoholism and Substance Abuse Counselor) – New York Business Leadership Training – Paradise Valley Community College
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Education
Paradise Valley Community College, Phoenix, AZ
Graduated with Distinction
Business and Counseling Coursework
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Professional Affiliations
Alibaba Affiliate Program
Amazon Affiliate Program
Temu Affiliate Program
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