Operations Specialist Medical Office
Resume:
Medical administrative support professional offering versatile office management skills and proficiency in Medical Office programs. Strong planner and problem solver who really adapts to change, work independently, and exceeds expectations.
Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Work experience
Reverse Loan Administration Operations Specialist
Nationstar Mortgage LLC. Mr. Cooper - Irving, TX
October 2021 to Present
The Reverse Loan Administration Operations Specialist is responsible for providing clerical support, including assistance in reviewing and processing Line of Business requests, completing reconciliation, monitoring, and maintain system of record with information related to all loan files according to internal & regulatory policies for the servicing of Reverse Mortgages
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Learn a multitude of Reverse Mortgage Loan Administration Operations processes which serve to maintain regulatory (HUD HERMIT) systems to set requirements and align to the source system of record
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Validate and process default balance adjustment for either the Customer or Vendor for payment of property charges in the servicing system for disbursement by the applicable Cash Team
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Analyze documents for required information
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Precise data-entry into the servicing system
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Cross-train to increase the efficiency of the department
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Assist with day-to-day processes such as working with other business units to resolve account issues, research account-history / documents and provide summary findings
Payment Solution Specialist (Call Center-Collections)
American First Finance
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November 2018 to Present
• I was responsible for answering Inbound/Outbound calls & Transferring Calls
• Verifying the Account with Last 4 digits of SSN/DOB.
• Having a Call Flow with a Demand of stating the TAD (Total Amount Due), RFD
(Reason for Delinquent), PAD (Past Amount Due).
• Helping Customer make their payments on time.
• Assist the customer for a program that can help them on their account and waive any fees if needed.
• Update Any Personal Information (Address, Phone Numbers, Add Authorize Users,
Pay Frequency on A Current Account.)
• Read Payment Disclosures, DO NOT CALL/C&D disclosures.
• Advising Customer of their questions and concerns on their files from the dealer's contract.
• Explaining and discussing with Customer their last transactions from transactions history etc.
• Processing electronic payments Credit Card, Debit Cards.
• Reading the Payment Disclosure to the Customers for Authorization.
• Having to meet QA (Quality Assurance) goal every month of 80% or higher.
Sales Associate
Ace Cash Express
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March 2017 to November 2018
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Assist customer with paying their bills, collections from loans (title, paid day, & installments loan), cash checks.
• I have to meet quota every month for Elite Pre-Paid Card, and also Flare Card for a Checking Account with MetaBank
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Adhering to all company policies and procedures
Security Officer / Receptionist
Allied Universal Security
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January 2015 to December 2017
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Answering screening and forwarding incoming phone calls.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Making templates in Microsoft Excel, accessing Passage Point and Pro Watch, for issuing badges temp when lost or left home.
• Contributes to team effort by accomplishing related results as needed.
Site Manager in Security
Allied Universal Security
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January 2013 to December 2015
• Responsible for 12 officers.
• Prepare the schedules, payroll, and train all officers of their duties for the job
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Customer Service Representative
Novo 1
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January 2012 to December 2013
• I was responsible for taking inbound calls for a Company called ASH.
• Assist customers with getting setup with different Fitness Facility depending on what type of Insurance the customers have.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Customer Service
Mobile Gas Station
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January 2009 to December 2012
• Greeting customers and assisting them with any needs or questions.
• Responsible for maintaining the store inventory, stock and re-stock shelves, replenishing product in shelving, coolers and hot food area.
• Responsible for a high level of accuracy in documentation of inventory and lotto sales.
• Responsible for sales, opening and closing the store.
• Operate the register as well as the credit card machines.
Front Desk Clerk
Navy Lodge
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January 2006 to December 2008
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Answering screening and forwarding incoming phone calls.
• Scheduled reserved and assisted guest to rooms.
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
Education
High School Diploma
IVERSON BUSINESS SCHOOL - Arlington, TX
2012
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Add field of study
Arlington High School
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2006
Skills
Administration
Chart Management
MS PowerPoint
Claims Management
Anatomy Knowledge
Medical Terminology
Medical Billing
HIPAA
Office Management
Medical Office Experience
Data Entry
ICD- 9 Coding
MS Word /MS Outlook
CPT Coding
ICD-10
Insurance Verification
Medical Coding
Scheduling
Front-Desk Reception
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