Customer Service Support Associate
Resume:
Experience
campus support associate
Wayne County Community College • Detroit, MI
Maintained comprehensive knowledge of [x] different operating systems, networking technologies, and software applications
Handled all direct support issues in a timely, professional, and courteous manner Upheld the highest standards of cleanliness and staff conduct Intern
Wayne County Community College District • Detroit, MI 06/2010 - 12/2016
assissted in the chancellor's office.
Finance administration operations
Wayne County Community College District • Detroit, MI 05/2014 - 09/2015
Customer Service
ExxonMobil • Novi, MI
04/2010 - 06/2012
Handled customer inquiries, answered questions, and resolved problems in a timely manner Upheld the highest standards of cleanliness and staff conduct and reduced complaints by [x]% Increased the average company ratings on Google, Yelp, and Facebook by [x] points Reduced complaints by [x]%
Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
Sales Representative
Metropcs • Portage, MI
02/2012 - 04/2012
Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
Served all in-line customers in a timely manner
Demonstrated empathy and knowledge of customer needs and offered solutions based on feedback Maintained thorough knowledge of research methods and techniques and understanding of basic scientific principles
Established personal connections with customers, exceeding customer service expectations Greeted and assisted with walk-ins and appointments via phone, email, and in-person Managed the inventory and purchasing of over $[x]k per month Created a new customer database by entering customer information into a database Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers
Maintained a high level of professionalism and provided excellent customer service to all company clients Maintained a superior attitude towards students and fellow instructors, showing empathy and understanding. Maintained the highest standards of cleanliness and staff conduct, reducing complaints by [x]% Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
Roslee Urey
Novi, MI
*************@*****.***
Managed office operations, including scheduling team members, maintaining a high level of efficiency, and meeting deadlines
Researched laws, regulations, and case law to ensure the company understood all relevant legislation and regulations
Conducted on-site coaching with a small business owner on business-related subjects with an emphasis on financial, tax, and legal matters
Improved customer satisfaction and loyalty by creating a survey for in-store customers Performed the majority of the work with minimal supervision Sales Associate
Sunglasses Hut- Cabelas • Portage, MI
05/2011 - 03/2012
Participated in client meetings, gaining an inside perspective of company culture and client needs Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Streamlined inventory management to eliminate the need for stock replenishment Communicated with customers daily, provided friendly and courteous service, and answered questions Directly impacted the ability of the sales team to close deals by more than [x]% Managed a cash register with an average of $[x] in sales each day Established personal connections with customers, exceeding customer service expectations Wrote weekly reports for each store for the store manager and reported performance to management Performed a full audit of inventory and sales reports, ensuring accuracy Maintained thorough knowledge of all products stocked in the facility and gained extensive knowledge of in-store merchandising practices
Skills
Customer service, Communication skills, Computer literacy, Time management, Leadership, Documentation review, Guest services, English, Microsoft excel, Analysis Skills, Agile, Computer Skills, Data Entry, Financial Services, Guest Services, Inventory Control, iOS, Kubernetes, IT Experience, Linux, Laboratory Experience, Leadership Experience, Microsoft Office, Negotiation, Organizational Skills, Office Experience, Project Management, Quality Assurance, Quality Control, Quality Management, Retail Sales, Sales Experience, Supervising Experience, Underwriting, Vital Signs Experience, Windows, Web Services, Word Processing, Yoga, Zendesk Education
Accountancy
Western Michigan University • Kalamazoo, MI
06/2014
Walled Lake Western High School • Commerce, MI
06/2010
high school diploma
Associates of art
Wayne county community college • Detroit, MI
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