Customer Service Call Center
Resume:
Camille Patton
Experienced Customer Service Agent
Newburgh Hts, OH 44105
**************@*****.***
Dedicated with 25 years of customer experience, strong work ethic and personal drive. A self-motivated, dependable, hard-working individual who enjoys being in service to others. Seeking a Customer Service or Office Assistant position that provides a challenging team environment and opportunities for professional growth.
Authorized to work in the US for any employer
Work Experience
PCA/Caregiver
Help at Home - Cleveland, OH
June 2023 to Present
• Help clients takeprescribed medication
• Assist clients with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.)
• Assist clients with personal care and hygiene
• Help clients withphysical therapy exercises
• Plan and prepare meals with assistance from the clients (when they are able)
• Do the client’s shopping or accompany them when they shop
• Perform light housekeeping duties thatclients can’t complete on their own
• Be a pleasant and supportive companion
• Report any unusual incidents
• Act quickly and responsibly in cases of emergency Owner/Operator
Scentsations By Cam LLC - Cleveland, OH
July 2014 to Present
Create and sale gift baskets. Attend various office and vending craft fairs.My background in home operations have helped me to keep records efficiently and my passion for art and design has keep my gift baskets in demand.
Cashier/Assistant Manager
Speedway LLC - Newburgh Hts, OH
December 2022 to April 2023
Inventory discrepancies, customer service, cashier,paperwork, stock shelves, lottery, change orders Cashier/Customer Service Assistant Manager
BP/UNIMART - Newburgh Heights, OH
November 2019 to December 2022
Cashier, check and receive inventory from vendors operate lottery, customer service provide local directions, manage cash drawer and safe counts
As my role of Assistant Manager here's some of the skills and experiences
• Ensuring company policies are followed.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
Customer Service Representative
CheckSmart Community Choice Financial - Cleveland, OH March 2021 to September 2021
• Process loan applications
• Verify, Cash Checks
• Load Mobile Money Cards
• handle ATM withdrawals
• manage cash drawer transactions
• western union wire transfers
• provide great customer service and de-escalate upset customers to make pleasant experience while in our store or over the phone
Call Center Customer Service Representative
Marriott International, Inc. - Solon, OH
September 2018 to October 2019
Worldwide reservations expert. Provide servicesto make sales directly to customers via the telephone communications.
receive inboundcalls using a telephone headset.
Adjustconversation with guestas necessary to target the individual interests. Respond to customer queries with information about products and services or technical assistance. Food Preparation Worker
Nestle USA - Solon, OH
June 2018 to August 2018
Working effectively with team, and complying with company procedures and food safety policies. Preparing workstation with required ingredients,and keeping station sanitary and organized throughout shift.
Packagingingredients following recipes and guidelines. Ensuring ingredients are tagged, date-labeled, covered, stored and rotated effectively. State Tested Nursing Assistant (STNA)
Pleasant Lake Villa - Cleveland, OH
Certificate in Christian Counseling
Liberty University - Lynchburg, VA
September 2011 to February 2012
Vocational Certificate in State Tested Nurses Assistant Cuyahoga Community College District - Cleveland, OH February 2011 to April 2011
High school or equivalent in Highschool equivalent Cuyahoga Community College District - Cleveland, OH February 2010 to February 2010
Skills
• Call Center (2 years)
• Customer Service (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (5 years)
• Microsoft Outlook (4 years)
• Home Care (6 years)
• Nursing Home Experience (4 years)
• Office Experience (8 years)
• Excel (1 year)
• Data Entry (5 years)
• 10 Key Calculator (10+ years)
• QuickBooks (1 year)
• Cashiering (10+ years)
• Typing (5 years)
• Inventory Control (5 years)
Links
https://www.linkedin.com/in/camillepatton0608
Certifications and Licenses
Minister
February 2011 to Present
Minister of the gospel of Jesus Christ.
State Tested Nursing Assistant
June 2011 to August 2014
State Licensed Nurses Aide in long term care facility State of Ohio Notary Public Signing Agent
April 2021 to May 2026
Licensed and Background Check through National Notary Association. CPR Certification
CNA
AED Certification
BLS Certification
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