Human Resources Service Representative

SHERI SWEAT

*************@*****.*** 919-***-****

I am a results-driven management professional seeking a Human Resources position with a dynamic corporation that will allow me to use my energy and knowledge to develop, motivate, lead and encourage employees. I am looking to start a new journey & gain growth in the field as I continue to better myself as well, while using the tools that I already have and will continue to gain.

EXPERIENCE

MAY 2022 – February 2024

OPERATIONS AND FINANCE SPECIALIST, Center for Responsible Lending

Monthly reconciliation of invoices and staff supplies.

Spearheads onboarding for New-Hires and Interns as well as offboarding

Primarily works independently on projects and on invoice reconciliation but collaborates with team for staffing needs.

Provides support for all staff with creation of PowerPoint for Sunshine Fund, Emergency Preparedness Plan, and Evacuation Plan.

Provides Leadership for team by reviving past community initiative projects and keeping them relevant going forward

Manages team projects and takes lead on quarterly community engagement operations.

SEPTEMBER 2018 – MAY 2022

CUSTOMER SERVICE REPRESENTATIVE, STATE OF MARYLAND

Organizing and aiding in analyzing accounts receivable audits as well as helping with presentations, trainings, and preparing reports.

Communicate with field personnel to ensure compliance with offender management policies and procedures.

Works independently but also as a team.

AUGUST 2016 – OCTOBER 2017

OPERATIONS MANAGER, CHIME SOLUTIONS

Responsible for the daily management of a 200 + employees to include motivation, leadership, and employee recognition, coaching, counseling, problem solving, and time management.

Time and attendance management of all associates on team to include completing

approval of team’s timesheets in ADP based on established payroll deadlines.

Monitoring calls for quality assurance.

Created any necessary corrective action documentation and the delivery of corrective action plan when necessary for those in need of counseling, coaching, direction and resolution.

Conduct interviews, operational meetings & identify qualified candidates for team and increased team

retention and reduced team turnover by producing initiatives to increase motivation to improve.

Experience in Procurement and recruitment

I have experience in Quality Control, Teams, Excel, Red Prairie, Workday, Blackbaud and Microsoft 365

EDUCATION

2006-2010 STRAYER UNIVERSITY, MORRISVILLE, NC ASSOCIATE OF ARTS: BUSINESS MARKETING

2020-2021 STRAYER UNIVERSITY, WHITE MARSH, MD BACHELOR OF BUSINESS ADMINISTRATION

SKILLS

Maven at Budgeting/Forecasting including Financial Statements; equipped with Retention/Reactivation

strategies including recruiting, training and development.

Optimistic leader & dependable team player with a strong work ethic and ability to work within diverse environments.

Project Management

ACTIVITIES

Amid the COVID pandemic I was able to do more than I ever thought possible. I completed my bachelor’s degree after 9 long years and managed to go through 14 classes within 1 year. My passion is to continue educating myself while being a beacon unto others in a diverse setting.

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