Social Media Customer Service

Jordan B. Thornton

202-***-**** ******************@*****.*** WASHINGTON, DC

Education

MASTER OF ARTS AMERICAN UNIVERSITY WASHINGTON, DC MAY 2026 MAJOR: JOURNALISM AND DIGITAL STORYTELLING

Relevant Course Projects

• Community News Reporting: monitored news and election results then authored print article highlighting community reaction; pitched story ideas in simulated newsroom; identified sources, images and clip search for similar coverage

BACHELOR OF ARTS VALDOSTA STATE UNIVERSITY VALDOSTA, GA MAY 2018

MAJOR: FINANCE

Professional Experience

COMMUNITY MANAGER VENTURE X NOVEMBER 2023-JUNE 2024

• Ensured smooth running of a boutique-style coworking space acting as first and last point of contact in order to create a world-class customer service experience

• Spearheaded membership and sales by giving tours, following up on leads and answering walk-up members and guest questions

• Communicated with leadership at all levels of the organization, clients, and community members via email, phone calls, and Microsoft teams

• Utilized multiple channels to engage audience through crafted messages in LinkedIn

• Drafted press releases and promoted events by designing graphics; identified font and color choices

• Planned, executed, and detailed member events to celebrate member milestones and engage them within the coworking community SPECIALTY DEPARTMENT TEAM MEMBER WHOLE FOODS AUGUST 2023-NOVEMBER 2023

• Provided recommendations on cheese and wine according to preferences and appropriate pairings Maintain specialty department cleanliness and close department on evening shifts

• Stock and maintain appearance of wine, cheese, and chocolate display BRIDAL STYLIST AND DIGITAL MARKETING COORDINATOR

FRONTROOM COUTURE DECEMBER 2022 - JUNE 2023

• Maintained company online presence by updating online ads and promotions through multiple social media and marketing channels andreported social media analytics to CEO and owner

• Styled bride’s wedding gown according to needs and preferences

• Build customer relationships while maintaining extensive knowledge of inventory

TRAVEL AND EXPENSE SPECIALIST INSIGHT GLOBAL OCTOBER 2021 - MAY 2022

• Advised and helped implement process improvements for a streamlined experience for internal employees

• Maintained and audited expense reports while preparing the company for auditing

FRONT DESK COORDINATOR CLIENT: ALGOLIA JANUARY 2020 - SEPTEMBER 2020

• Executed food vendor selection for meetings and ensured smooth running of technical devices; interacted with leadership to present layout, logistics, cost and potential attendees, within PowerPoint

• Planned and executed staff events and happy hours while spearheading set up and break down

• Provided administrative support for Atlanta and New York office; coordinated internal and external events for staff and guests

• Conducted new hire orientation and provided thorough training guides to support staff

Additional Experience

• SERVER RAY’S IN THE CITY SEPTEMBER 2021 - SEPTEMBER 2022

• SERVER PAPPADEAUX OCTOBER 2020 - AUGUST 2021

• RESIDENT COUNSELOR MUSIKER SUMMER DISCOVERY JUNE 2017

- AUGUST 2019

• RETAIL SALES ASSOCIATE SOMA INTIMATES AND APPAREL MAY 2015 - DEC 2016

Skills

• Social Media: Facebook, Instagram, TikTok, X (Twitter)

• Software: Microsoft Excel, Outlook, PowerPoint, Teams, Word; Canva; Wordpress; Webflow

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