General Manager Food Service

TOMMY E. TILLER

* ********* ***** *** *, Stone Mountain, Georgia 30083 314-***-****

***************@*****.***

Experienced professional with strong leadership and relationship-building skills. Talented in food preparation with 20+ years of food service experience in various restaurant facilities. PROFESSIONAL EXPERIENCE

Marco’s Pizza (Covington, GA) January 2019 – Present General Manager

Oversaw daily/weekly operations of $13-15K weekly unit

Decreased food cost from 40% to 25% in a quarter

Handled customer complaints and took corrective actions

Ensured appropriate store level recruiting and staffing

Established employee performance goals and achieved high level productivity

Counted weekly inventory, ensured the profitability of store within the allotted budgetary goals, and met store monthly sales goals

Maintained high quality products resulted from best in class execution of Dough, Food Prep, and Makeline procedures

Coached, taught, and followed-up on every store shift regarding effective operations and speed with service

Created excellent store environment and experience

Maintained a clean, fresh, and contemporary image of the store

Ensured the employee uniform standard was upheld

Developed CSR’s

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity

Maintained a safe working and guest environment to reduce the risk of injury and accidents

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties

Oversaw cleaning of the kitchen and make-certain that employees conform to food safety and general hygiene principles

Imo’s Pizza (St. Louis, MO) April 1997 – July 2018 General Manager / Assistant Manager

Began career as delivery driver. Promoted into management

Oversaw daily/weekly operations of $55K weekly unit

Oversaw management of profitable P&L

Consistently delivered strong financial results in labor, food cost, and P&L variable/controllable expenses

Correctly calculated inventory; handled all food orders; maintained average weekly food cost of 22% (below target)

Hired, Trained, Managed a team of 25 in delivery/carry out/dine in restaurant /Built strong bench though constant people development

Set high standards, recognized & motivated managers & team;

Improved processes, solved problems, and made quick & solid decisions. Coached team on effective operations, speed with service

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties

Oversaw cleaning of the kitchen and make-certain that employees conform to food safety and general hygiene principles

Pizza Delivery Driver (April 1997 – December 2015)

Presented clean, neat, and professional appearance both in person and with the vehicle.

Prepared multiple pizza deliveries for each run as well as verified each delivery order against ticket information.

Calculated bills and tips mentally and handled money ethically.

Answered customer service questions and reported order problems to management. EDUCATION

Parkway North High School- St. Louis, MO

High School Diploma: 1997

CERTIFICATIONS

Food Safety Manager Under the Conference for Food Protection Standards: 4/14/2016-4/14/2021

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