Server and Front Desk Receptionist
Resume:
Shaylee Harvey
Oroville, CA *****
***************@*****.***
• Efficient and detail-oriented customer service professional with 6 years of experience in various roles, including cashiering, serving, and front desk receptionist. Proven track record of providing exceptional customer service, managing inventory, and implementing upselling techniques. Possesses a strong skill set in multitasking, active listening, and verbal communication.
Work Experience
Cashier/Team Member
West Coast Sourdough-Clovis, CA
March 2022 to September 2024
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Assisted with inventory management by monitoring stock levels and notifying supervisors of low inventory items
• Trained new cashiers on proper procedures for handling transactions and providing exceptional customer service
• Collaborated with team members to achieve daily sales targets
• Implemented upselling techniques to increase average transaction value by 50%
• Proactively identified opportunities for process improvement within the scope of my role as a valued member of the team
Server
Feather Canyon-Paradise, CA
August 2017 to May 2021
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Demonstrated exceptional multitasking skills during peak hours, accurately managing 5 tables
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
Front Desk Receptionist
Best Western-Clovis, CA
May 2018 to February 2021
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Managed visitor logbook accurately by recording necessary details for security purposes
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Coordinated travel arrangements for executives including booking flights, hotels, rental cars etc
• Implemented digital check-in system resulting in improved efficiency by reducing wait times
• Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up Education
High school diploma
Ridgeview High School - Magalia, CA
August 2008 to May 2011
Skills
• Multitasking
• Active listening
• Excellent verbal communication
• To be thorough and pay attention to detail
• A Desire to help people
• The ability to accept criticism and work well under pressure
• Customer service
• Serving Experience
• POS
Certifications and Licenses
Food Handler Certification
2025
Contact this candidate