Customer Service Power Platform

Fulshear, Texas ***** • ******.**.*****@*****.*** • 620-***-****

Career Objectives

A PowerApps developer with abilities in building, customizing, and enhancing PowerApps forms based on SharePoint list/library and Dynamics 365 CRM and other reliable data sources. Driven by a commitment to organizational growth, the goal is to use gotten skills in leadership, teamwork, problem-solving, and critical engagement to effectively exceed target goals and to strive for progress within your organization.

Skills & Certification

Skills: Microsoft PowerApps, Microsoft Power BI, Microsoft Dataverse, SQL, SharePoint, SharePoint Designer, Microsoft Teams, Microsoft 365 Admin, Microsoft Excel, Customer Service, Banking, C++, JavaScript, JSON, Python, Dynamics 365 CRM, XML Programming

Certifications: PL - 400: Microsoft Power Platform Developer

Experience

Unemployed Fulshear, Tx

Self-Learning September 2023 – Present

Focused on game development using Unreal Engine 5, creating interactive and immersive game environments.

Enhanced proficiency in Power Platform Development, building advanced applications and automations.

Engaged in continuous learning through online courses, tutorials, and practical projects to stay updated with industry trends and technologies.

Applied skills in real-world scenarios through freelance projects and personal development initiatives, further solidifying expertise in both game and Power Platform development.

Worked a full-time DoorDash and Uber side gig and created a data sheet to aid with me knowing the best times for deliveries and taxis based on statistics and app notification alerts.

Intelligent Wellhead System Fulshear, Tx

PowerApps/Dynamics 365 Developer June2023 – September 2023

Created Omnichannel Agent Scripts to aid the customer service representative team.

Developed and updated older PowerApps applications to make it function efficiently with less code and improve the user interface.

Developed a Power app asset tracking page that acknowledges shipments to a Dataverse table through scanning a new barcode of a module or selecting a list of checkboxes of already registered modules for informing the management of the products arrivals.

Assisted the company by developing Automations to create new work checklists 24 hours prior to the actual start date and to alert the proper team in 6 hours when the checklist has not been completed assisting with preparation.

Hosted meetings for updating features, patches, and quality of life changes in the improved power apps and took feedback to improve the apps further to a more desirable state.

Used Business Rules on Dynamics 365 work order service task checklists to edit fields in real time based on the inputs of the designated groups of workers.

Experimented with features to find what was best suited for the company’s usage and prioritized functionality but presented it with great form and appearance in PowerApps.

Parker Wellbore Houston, TX

PowerApps Developer June 2022 – May 2023

Replace InfoPath and OOTB SharePoint forms with responsive PowerApps forms, enhancing user experience and interactivity.

Grant users SharePoint library/lists/site access and make sure site governance is followed.

Create proof of concepts to enhance the HR SharePoint site, automate Employee Onboarding folder structures and grant permissions based on AD groups using Power Automate, resulting in a large reduction in manual work.

Perform other SharePoint administrative responsibilities like creating and rebranding sites, deploying existing web parts, and applying retention policies across multiple libraries/sites.

Set up Microsoft Power Automate (Flow) to supply auto-approval and status update features based on predefined criteria.

Convert existing Nintex workflow and form using PowerApps and Microsoft Power Automate to improve business processes.

Implement PowerApps Role Based Security using Active Directory Domain Group & Flow.

Alorica Joplin, Mo

Customer Service Representative November 2020 – November 2021

Provided exceptional customer service as a call centre specialist, aiding customers with their banking needs.

Processed internal and external bank transfers, wire transfers, and international wire transfers with accuracy, ensuring prompt and secure transactions for customers.

Analysed customer financial status and offered tailored solutions, resulting in a vast 3 to 4 increases in new account openings and a decrease in account closures.

Handled complex cases of fraud, stolen debit cards, stolen cheque books, and identity theft, successfully recovering over $50,000 in lost funds for customers and preventing further fraudulent activity.

Education

Labette Community College Parsons, Ks

General Studies Associates Degree

Relevant Coursework

C++

JavaScript

C#

Python

Java

Html

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