Customer Service Pharmacy Technician
Resume:
Norman Norris
Manager
Bennett, CO *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
King Soopers - Bennett, CO
November 2021 to Present
Customer Service, enter Prescriptions sent by medical provider's into EPRN using SIG codes, filling Prescriptions, Sell Prescriptions to customers, answer phones, use fax, utilize drive-thru, order items. Unpack and organize medications sent to us via manufacturer. Instructor/Trainer
M&M Dynamics LLC
August 2018 to Present
Lead BLS instructor. Teach AHA CPR First Aid courses. Instructor through IVES for Equipment training. Instructor through 3M for Fall protection EM385, Equipment inspector and Authorized person. Manager
Clover Basin Self Storage and Uhaul - Longmont, CO June 2020 to March 2021
Assist customer with their storage needs. Lease up customers. Collect payments for storage units and Uhauls. Answer phones, emails and in person customer service needs. Manager
Basin Pipe and Metal Inc. - Alamogordo, NM
November 2016 to April 2020
Working for family business. Manager scrap yard and perform logistics for construction jobs. Schedule equipment for delivery and return. Assist on bidding construction jobs. Buy and sell steel along with ferrous and non ferrous materials. Lease/Rent Sell storage conexs. Assist with payroll, steel orders, customer service, train new hires. Teach fall protection, equipment operations and CPR/ First-aid. Administrative Assistant/Payroll
Holloman Air
February 2016 to November 2016
Assist with office work. Approve or decline payroll for employees. Filing, arranging clipboards for use by staff, make work schedules.
Telecommunications Officer, CTO, Recruiting/Retention/Hiring Coordinator, Shift lead
Town of Vail - Vail, CO
August 2012 to July 2015
75 S Frontage Rd West
Vail, CO 81657 United States
08/2012 - 07/2015
Telecommunications Officer, CTO, Recruiting/Retention/Hiring Coordinator, Shift lead. My responsibilities include answering 911 and administrative phone lines. Placing information into the CAD. Running CCIS system. Operating fax and also text to 911. I Dispatch Police Fire and Ambulance units. We are a Countywide Communications Center. We also dispatch public works units. We utilize the 800mHz radio system as well as UHF/VHF radios. Communications Officer
Cocoa Beach Police and Fire Department - Cocoa Beach, FL October 2009 to July 2012
Duties, Accomplishments and Related Skills:
Telecommunications Officer, CTO, Shift lead Answer 911 and Administrative phones. Dispatch Police, Fire and Rescue units. Operate FCIC/NCIC System, Fax, Phones, CAD, 800mhz Radios. Assist in the scheduling of dispatchers and assisted in rewriting the training manual. Train New hires.
Supervisor: Heather Sholom 321-***-****)
Okay to contact this Supervisor: Yes
Service Manager/Sales
The Turning Wheel RV Center - Ringgold, GA
July 2007 to April 2009
Duties, Accomplishments and Related Skills:
Service/Parts/Warranty Manager. I also sold units. I was responsible for Service writing and parts ordering. In charge of motorized and towable units. I was responsible for scheduling the employees and appointments and payroll. Customer Service liaison between Service and Sales. Supervisor: Closed 970-***-****)
Okay to contact this Supervisor: Contact me first
Cardiovascular Technologist
Cardiovascular Diagnostics Inc - Leesburg, FL
January 2002 to July 2007
Cardiac Tech
Duties, Accomplishments and Related Skills:
I was responsible for getting the patients ready for nuclear stress tests and running chemical and treadmill test. I also filed and did dictation for the Doctors. I scheduled patients for their appointments.
Supervisor: Michele Gentles 321-***-****)
Okay to contact this Supervisor: Yes
EMT Driver, Dispatcher
Harbor City Ambulance - Melbourne, FL
June 1989 to September 1999
The agency closed September of 1999 after 33 years. I was an EMT on an ALS ambulance. I worked in the Non emergency transport dispatch center and operated as a supervisor. I was an EVOC instructor, Special Events Coordinator, New hire instructor Assisted in Recruiting new Volunteers and Paid Employees. Member of the MCI Management Response Team. Supervisor: Michael Hunt 321-***-****)
Okay to contact this Supervisor: Yes
Education
Certified in Equipment training
United Rentals Academy through IVES - Houston, TX
2019 to 2019
CERTIFIED in Fall protection EM385
3M - Houston, TX
2019 to 2019
Certified in BLS First Aid Instructor
American Heart Association - Denver, CO
June 2018 to June 2018
Some college in Emergency Medical Technician
Brevard community College - Melbourne, FL
1992 to 1992
High school diploma
Eau Gallie High School - Melbourne, FL
August 1986 to May 1989
Skills
• Administrative Assistant (10+ years)
• Accounts Payable (5 years)
• Payroll (8 years)
• Accounts Receivable (5 years)
• EMT Experience (10+ years)
• Event Planning (10+ years)
• Medical Scheduling (4 years)
• Recruiting (3 years)
• Telecommunication (10+ years)
• Human Resources (4 years)
• Logistics (5 years)
• Public Speaking (10+ years)
• Equipment Instructor (2 years)
• CPR Instructor (10+ years)
• Fall Protection Instructor (2 years)
• Computer Skills (10+ years)
• Computer Literacy (10+ years)
• Vital Signs
• Medical Records
• Hospital Experience
• Purchasing (10+ years)
• Medical Terminology
• Office Management
• Patient Care
• Triage
• Microsoft Excel
• Microsoft Word
• 10 Key Calculator
• Customer Service
• Typing
• Management Experience (10+ years)
• Retail Sales (10+ years)
• Leadership Experience (10+ years)
• Leadership
• Management
• Medical office experience
• Farming
• Forklift
• Welding
• Merchandising
• Clerical Experience
• HIPAA
• Supervising experience (10+ years)
• Driving
• Delivery driver experience
• Assistant manager experience
• IS 100 (10+ years)
• IS 200 (10+ years)
• IS 700 (10+ years)
• IS 800 (10+ years)
• Contracts
• Retail management
• Store management
• Communication skills
Certifications and Licenses
Driver's License
BLS Instructor
June 1993 to June 2023
Fall Protection
June 2019 to June 2023
Instructor in fall protection, EM385 Competent person fall protection, Authorized Person, Equipment Inspector.
Equipment Training
June 2019 to June 2022
Instructor of Aerial lifts (Boomlifts and Scissor lifts), Counterbalanced Forklifts, Rough Terrain Telehandler.
First Aid Certification
CPR/AED
June 1989 to June 2022
BLS Certification
Pharmacy Technician License
Assessments
Customer focus & orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Cashier skills — Highly Proficient
June 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Verbal communication — Proficient
June 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service fit — Proficient
June 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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