Customer Service Representative
Resume:
MIA PUENTES
Auburndale, FL **823
************@*****.***
OBJECTIVE
Over 30 years of professional experience in customer service, support services and administration. Skilled in all aspects of office environment, customer service relations, data entry, accounts payable, grant writing and research. Working with nonprofit organizations to apply for grants and funding.
EDUCATION —
EXPERIENCE
Keiser University Lakeland, FL
Associates Degree Business Administration, 2012
February 2014 to April 2018
Customer Service Representative (Licensed) • Geico Insurance
Responsible for ensuring that appropriate changes were made to resolve customers problems. Confer with customers by telephone or in person in order to provide information about products and services. Determine charges for services, collect payment and send billing. Solicit sale of new or additional services or products.
April 2018 to present
Claims Investigator (Licensed) • Geico Insurance
First point of contact for customers at scene of accident. Handle unresolved customer grievances and disputes. Investigate claims to determine liability, coverage and adjustments. Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
February 2012-February 2014
Administrative Assistant/Collector • YES Communities
Managed debt collection accounts for large real estate community. Prepared complex review plan for delinquent accounts and formulated payback programs. Consulted with legal representatives concerning delinquent accounts. Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Researched, proposed and implanted vendor services to decrease costs for the business.
November 1998-December 2009
Assistant Director of Operations/Non-Profit/Grant Writer
Managed accounting (AP/AR), collections and human resources. Directed new hire screening and payroll. Specialized in databased management and creation of user-friendly forms. Researched and developed grant proposals for the nonprofit organization. Helped to raise over 600K in funds for new and advanced education programs, staff income and operating budget. Maintained tracking systems for submitted proposals and fostered relationships with benefactors.
REFERENCES
[Available upon request.]
Contact this candidate