Customer Service E-Commerce Supervisor
Resume:
Kaiya Wagoner
Lisle, IL *****
*************@*****.***
Objective
Dedicated and customer-oriented professional with experience in fast-paced environments seeking to leverage skills in marketing
Experience
Springbrook Animal Care Center
Kennel Technician September 2023 - February 2024
Provided compassionate care to animals, assisting veterinarians with examinations and treatments.
Maintained cleanliness and organization of the facility, ensuring a safe environment for both animals and staff.
Assisted in the intake and discharge process, communicating effectively with pet owners about care instructions.
Monitored animal behavior and health, reporting any concerns to the veterinary team. Whole Foods Market
E-Commerce Supervisor May 2022 - May 2023
Oversaw daily operations of the e-commerce department, ensuring timely and accurate order fulfillment.
Managed a team of shoppers, providing training and support to enhance productivity and service quality.
Coordinated with inventory and sales teams to maintain optimal stock levels and address customer needs.
Developed and implemented strategies to improve order accuracy and customer satisfaction. Analyzed performance metrics to identify areas for improvement and increase efficiency. Walmart
Online Order Shopper April 2021 – May 2022
Selected and packed customer orders for online grocery deliveries, ensuring accuracy and quality.
Communicated with customers regarding order updates and substitutions. Maintained a clean and organized work area to facilitate efficient order processing. Worked collaboratively with store associates to meet productivity goals. Provided exceptional customer service by addressing inquiries and resolving issues promptly. Pizza Hut
Team Member May 2020 – April 2021
Provided excellent customer service in a high-volume restaurant environment. Took and processed customer orders accurately and efficiently. Assisted in food preparation and maintained cleanliness and organization of work areas. Collaborated with team members to ensure timely delivery and quality of service. Handled cash transactions and maintained accurate cash register operations. Education
Benedictine University
August 2021- May 2025
Marketing major with a concentration in Social media marketing, minor in sports management Skills
Customer Service
Team Leadership
Order Fulfillment
Inventory Management
Time Management
Communication Skills
Cash Handling
Certifications
References
Available upon request.
Contact this candidate