Social Media Customer Service

AKOSUA SERWAA KODUAH

*************@*****.***

ADDRESS: **** ************ **. ** **

Tel: 816-***-****

PROFILE

A compassionate and dedicated professional with extensive experience in caregiving, customer service, and administrative roles. Proficient in patient communication, effective task management, and multitasking within high-demand settings. Known for adaptability and a strong commitment to delivering exceptional care and support to clients. Driven by a passion for enhancing community well-being and fostering positive change.

EDUCATION

Takoradi Technical University -] Sept. 2020- Aug. 2022 Tourism Management [DEGREE

Takoradi Technical University Sept. 2017- 2020

Tourism Management [HND]

Akwamuman Senior High School Oct. 2012- July 2015

WORK EXPERIENCE

Park Manor Senior Care Tumwater, WA

Caregiver (AFH) March 2024 – Present

● Provide personal care assistance, ensuring the comfort and dignity of residents.

● Perform housekeeping tasks and offer companionship to enhance residents' quality of life.

● Monitor vital signs, report health changes, and support healthcare teams with accurate documentation.

● Facilitate effective communication with patients, families, and healthcare professionals.

● Assist with meal preparation, ensuring residents’ nutritional needs are met.

● Administer prescription medications in accordance with care plans and medical guidelines.

●

Kasapreko Company Limited

Customer Service Officer January 2023 - December 2023

- Responded to customer inquiries regarding the company’s products and services.

- Processed orders and facilitated customer transactions, ensuring accuracy and efficiency.

- Proactively engaged with customers to understand and address their needs.

- Gathered and analyzed feedback to identify areas for service improvement. Driver and Vehicle Licensing Authority May 2022 – August 2022 Clients Service/Information Desk

● Scheduled Appointments and connected clients with other departments

● Provided information about services and product

● Attended to customer issues and responded to complaints Ensuring Customers satisfaction with products and services Western Regional Coordinating Council Sep.2020 – August.2021 Administrative Office Assistant (National Service)

● Booked Appointments and Reservations

● Planed travel, including flights, accommodation, and ground transportation

● Scheduled meetings and managed calendars

● Received letters and dispatched them to appropriate departments. Data entry and record keeping

Ghana International Model United Nations [GIMUN] June 2019 – August 2019 General Office Clerk

● Organized conferences, board meetings, and events.

● Took accurate and comprehensive notes at meetings

● Drafted correspondence such as emails and letters

● Handled all social media platforms.

Agriculture Development Bank Head Office [ADB] June 2018 – August 2018 Administrative Office Assistant

● Scanned, evaluated, and printed documents needed for daily activities

● Scheduled meetings and managed calendars

● Replied to emails, messages, and texts from customers

● Marketed and managed the social media platform of the organization

● Notified the daily time management of my supervisor. AWARDS AND HONORS

Miss Tourism Ghana 2020

● Qualified to the top ten, and won two Awards/Sashes. MISS REGIONAL PRESENTATION and MISS SPECIFIC TOURISM.

Miss Takoradi Technical University (2019 Winner)

● The biggest and most prestigious pageant held on campus to allow ladies to bring out their talents and knowledge about women empowerment.

Face of Technical University 2019 1st Runner up

● This pageant was held for all the Queens of the Face of Technical Universities in Ghana thus each school bringing their crowned pageant (Queen)to represent the school at the national level with a project about how to use Entrepreneurship to help promote the economy of which I have been crowned the 1st runner up of the competition. SKILLS

ORGANIZATIONAL SKILLS

● Brand Management and Market Entry

● Proficiency entire Microsoft Suit (Word, Excel, PowerPoint, SharePoint, Visio, Teams, Google Planner)

● Verbal and Written Communication

● Business acumen and commercial awareness.

● Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing.

● Active Listening: Attentiveness to customer needs and concerns to provide appropriate solutions.

● Problem-Solving: Skills to identify issues quickly and develop effective solutions.

● Empathy: Understanding and addressing customer emotions to build rapport and trust.

● Conflict Resolution: Ability to handle disputes and challenging situations with professionalism.

● Product Knowledge: Familiarity with the company’s products or services to assist customers effectively.

● Time Management: Efficiently managing time to handle multiple customer inquiries and administrative tasks.

INTERESTS

Tourism Women Empowerment

LANGUAGES

Twi - Native English – Expert

Referees

Mr. Justice Maxwell Acquah Peter Ndugu

Director of Operations +233-*********) Park Manor Senior Care USA +1-832-***-****

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