Customer Service Representative
Resume:
G
Jannetta
Galloway
jann.galloway**9@gm
ail.com
Lakeside, California
92040
SUMMARY
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. SKILLS
CRM Software
Complaint resolution
Inbound and Outbound Calling
Report Generation
Paperwork Processing
Data Entry
Appointment Scheduling
Call Management
Credit card payment processing
Scheduling
Information Security
Escalation management
Office equipment proficiency
Building rapport
Payment Processing
Documentation
Executive management support
Stock management
Tactful and diplomatic
Business development understanding
Process Optimization
Microsoft Office expertise
Calendaring
Critical Thinking
Conflict Resolution
10-Key
Professional telephone demeanor
Coordination
High-energy attitude
Follow-up skills
Customer Service
Microsoft Excel
Salesforce
Project management abilities
Grammar
Microsoft Outlook
Microsoft Office Suite
De-Escalation Techniques
EXPERIENCE
Customer Engagement Specialist
San Diego, CA
Sunrun Inc./ May 2022 to Apr 2024
Customer POC for all residential solar projects, offering personalized assistance and support, fostering a culture of care and empowerment. Proactive anticipation of customers' needs before they arise by understanding their solar journey. I was able to provide personal solutions to enhance their experience by using my skill set to offer a proactive approach, ensuring seamless service, and exclusive offerings.
Navigated complexities with grace when faced with escalated issues or intricate queries.
Offered timely resolutions and customer satisfaction, while leveraging my customer relationships to advocate for their concerns, while providing constructive feedback. Implemented my account management skillset to guide customers through their Solar experience by utilizing my negotiation and de-escalation expertise to turn negative
/challenging situations into positive outcomes while maintaining customers trust and confidence
Continuously looking for opportunities to enhance the customers experience by regularly reviewing projects and using creative methods to keep the solar process a seamless journey
Inbound and outbound calls always making sure to listen actively,confirming the clarity of information and ensuring the customers questions about their energy needs/concerns were met
Used best practices to uphold customers privacy as well as the companies policies demonstrate my commitment to maintaining trust, integrity and security in customer interactions
Luxury Home Manager
San Diego, CA
Hello Alfred/ Apr 2019 to Jan 2022
Personally assist residents with basic household errands; such as picking up/dropping off laundry,collecting prescriptions, buying groceries, retail returns to various retail vendors, meeting repair or other vendors on behalf of clients Handle all requests for special occasions; purchasing special gifts, wine, and flowers. Perform a light tidy of the residents apartment suite (similar to a hotel type of reset), turn down bed, remove trash organize living space
Meet with outside vendors and ensure work requests were completed satisfactorily. Acted as Relationship coordinator for the Building Management and my client to ensure a high level of personal service
As a lead Manager I also coordinated special events and parties for clients as well as the Property Management for special occasions and holidays Maintained NDA for high profile clients as well as confidentiality of residents in accordance with state and federal requirements
Responsible for managing Company credit card and all transactions for reporting to Accounting
Guest Experience Manager
San Diego, CA - California
Porsche of San Diego/ May 2014 to Apr 2019
Developed and implemented customer service policies and procedures to ensure superior guest experience.
Collaborated with other departments to resolve guest issues quickly and efficiently. Analyzed customer data to determine trends and opportunities for improved customer satisfaction.
Responded promptly to all inquiries from guests regarding products or services offered by the company.
Implemented strategies aimed at enhancing the overall quality of customer service provided by staff members.
Reviewed weekly reports on customer feedback received through various channels such as social media, emails.
Developed strategic partnerships with local businesses in order to provide added value for customers.
Responded to guests, including email, telephone, and in-person inquiries. Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Greeted arriving guests to provide assistance and facilitate check-ins. Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Managed Porsche Boutique and Coffee/Entertainment Bar and Guest Services area. Attended multiple training opportunities at PNA as well as Disney University Customer Excellence training
EDUCATION AND TRAINING
Associate of Arts: Psychology
San Diego City College
San Diego, CA
Associate of Arts: Small Business Administration and Management Santa Barbara City College
Santa Barbara, CA
High School Diploma
Crawford High School
San Diego, CA
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