Front Desk Customer Service

cninifer Flores

CUSTOMER CARE AGENT

214-***-**** Dallas, United States » *************@*****.***

SKILLS

Critical thinking and problem

solving

Communication Skills

Ability to Work Under Pressure

Fast Learner

Computer Skills

Ability to Multtask

Effective Time Management

Administrative or Clerical

LANGUAGBS

English

PROFILE

Dedicated and experienced Front Office Receptionist with 8 years in hotel operations, ensuring

seamless guest experiences and efficient front desk management, Proficient in check:in/out

processes, guest inquiries, and maintaining a professional, organized reception area, Skilled

in multiline phone systems, resolving complaints, and providing exceptional customer service,

Adept at collaborating with team members, handling administrative tasks, and maintaining

confidentiality

EMPLOYMENT HISTORY

FRONT OFFICE RECEPTIONIST at Aloft Las Colinas, Irving

Managed front desk operations and provided excellent customer service in a busy work

environment

Handled guest check.ins and checkouts effectively ensuring a smooth arrival and departure

process

Answered phone calls and responded to guest inquiries and requests promptly and

professionally

Maintained a clean and organized front desk area, ensuring a welcoming and professional

almosphere.

Processed payments and accurately handled guest billing and invoicing,

Responded to customer inquiries and complaints in a timely and professional manner.

Monitored office security systems and ensured the safely of visitors and staff.

Maintained a professional appearance and demeanor at all times,

Inbound Call Center Specialist at Telvista, Dallas

Developed customer service scripts that improved customet engagement and reduced

average call handle time by 10%

Handled customer complaints and inquiries in a professional manner, resolving 100% of

issues on the first call

Developed a detailed knowledge base of customer suppofl information, resulting in a 50%

decrease in average call time.

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