Accounts Receivable Customer Service
Resume:
Sanda Omerasevic
Las Vegas, NV *****
*****.**********@*****.***
Professional Summary
Efficient and experienced mentor/lead with 5 years of experience in customer service, sales, and benefits coordination. Proficient in reviewing calls, coaching agents, and developing sales strategies. Skilled in communication, time management, and organizational skills. Authorized to work in the US for any employer
Work Experience
Office Manager
Low Voltage-Las Vegas, NV
January 2023 to Present
-Sourced and coordinated job opportunities through various apps and direct outreach to secure work for the team
-Managed daily operations of technicians, including scheduling, task assignments, and ensuring necessary resources for each project
-Acted as the main point of contact for project managers and other stakeholders, handling inquiries and providing updates as needed
-Monitored and responded to emails promptly throughout the day, ensuring effective communication across departments
-Managed invoicing, accounts receivable, and generated regular reports and logs to track financial and operational data
-Performed duties with minimal supervision, demonstrating strong self-management and initiative in daily operations
Mentor/Lead
Spectrum Communications-Walker, MI
February 2021 to June 2022
• Conducted call reviews for part-time agents, providing constructive feedback and actionable follow- ups to improve performance and customer satisfaction.
• Coached and developed agents by setting achievable goals and emphasizing key call flow techniques to enhance customer engagement and retention.
• Created and facilitated daily group sessions focused on implementing effective sales strategies to boost team performance.
• Modeled successful call flow and sales techniques, empowering agents to enhance their skills and meet key performance metrics.
• Served as a mentor in Spectrum’s pilot mentorship program, supporting new hires through training and into their initial roles to ensure successful transitions.
• Worked closely with agents to foster employee satisfaction, reduce turnover, and prepare new hires for success in customer retention roles.
• Communicated agent progress to management through detailed end-of-day (EOD) reports, outlining key areas for development to improve the customer experience.
• Managed inbound calls from existing customers, applying retention techniques to resolve disconnect and downgrade requests while achieving high save rates.
• Leveraged call flow best practices to optimize sales and retention metrics, consistently meeting and exceeding performance targets.
• Proficiently navigated order processing and billing systems, handling tasks like new orders, account lookups, billing adjustments, and applying credits to support retention efforts. Benefits Coordinator
DJ edgerle-Grand Rapids, MI
February 2020 to April 2020
• Verified patient insurance eligibility, ensuring accurate information for effective scheduling and billing.
• Reviewed and interpreted patient documentation, including medical orders, to facilitate smooth care coordination.
• Communicated professionally with healthcare professionals, patients, and pharmacy staff to streamline treatment plans and support care processes.
• Processed payments for treatments and follow-up appointments, ensuring secure and efficient transactions.
• Submitted pre-authorizations to insurance companies to secure pricing for treatments and reduce delays in patient care.
• Expanded patient access by enrolling the practice in new insurance plans, supporting growth in patient outreach and services.
• Conducted account reviews and managed accounts receivable, sending patient statements and following up on outstanding balances.
• Collaborated with providers, patients, and pharmacies to gather essential clinical documentation, track denial letters, and monitor appeal statuses to support ongoing patient care. Wayland family dentistry
Robinson dental-Wayland, MI
July 2019 to January 2020
• Efficiently managed multiple phone lines, providing prompt and professional assistance to patients and healthcare providers.
• Verified patient insurance details to ensure smooth check-in and billing processes.
• Processed payments for treatments and deposits, maintaining accurate records for financial tracking.
• Created customized treatment and payment plans, helping patients understand and manage their care options.
• Oversaw accounts receivable, sent statements for due payments, and followed up to ensure timely collections.
• Communicated with payors to expedite decisions on appeals, ensuring timely resolutions for patient accounts.
Benefits Coordinator
Fountain Modern Dentistry-Fountain, CO
May 2018 to June 2019
• Verified patient insurance eligibility and coverage, ensuring accurate information for billing and treatment planning.
• Entered patient medical data with precision, maintaining up-to-date records for seamless care coordination.
• Compiled treatment information and presented clear financial breakdowns, helping patients understand their coverage and out-of-pocket costs.
• Participated in a manager-in-training program, building foundational skills in leadership and operations.
• Managed accounts receivable, generated patient statements, and facilitated timely payment collections.
• Submitted pre-authorizations to insurance providers to confirm coverage for recommended treatments, reducing delays in patient care.
• Assisted in clinical preparation by setting up treatment rooms and supporting procedures such as pulpotomies, crowns, fillings, spacers, and sedation dentistry.
• Ensured equipment sanitation using statim, autoclave, and ultrasonic methods, maintaining high standards of safety and cleanliness.
• Assembled treatment kits, performed sealants and coronal polishing, and prepared patients for exams, contributing to efficient patient flow.
• Used CPS software for patient charting, accurately documenting treatment and procedural details to support continuity of care.
Education
Some College in Criminal Justice
AIU Online - Remote
January 2013 to January 2015
Skills
• Accounts receivable
• Documentation review
• Presentation skills
• Warehouse experience
• Materials handling
• Time management
• Communication skills
• Organizational skills
• Microsoft Outlook
• Analysis skills
• Phone etiquette
• English
• Microsoft Powerpoint
• Supervising experience
• Proofreading
• Writing skills
• Editing
Certifications and Licenses
Certified Dental Assistant
Dental Radiology
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