Customer Service Delivery Driver
Resume:
Rebekah Lee
Coldwater, MS *****
************@******.***
Work Experience
Wal-Mart Associate
Walmart-Olive Branch, MS
January 2023 to Present
I zone, do pinpoint, price changes, viz pic, stock, build features, work freight, clean area, customer representative, train other associates, set mods, run swarm teams . Help with online pics by order fulfillment organization and sortation. Working to become team lead or management Customer Service Representative
Dynata, LLC-Memphis, TN
February 2022 to May 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
In Home Caregiver
Coldwater, MS-Coldwater, MS
September 2011 to August 2022
I took care of a gentleman in his home . Took him to Dr. visits, went shopping for his needs, fixed his medication, helped him bath, and get dressed . Cleaned his house. Cooked him meals. Production Assembler
Hyve Solutions-Olive Branch, MS
January 2021 to January 2022
• Assembled components and subassemblies according to blueprints, work instructions, and quality standards
• Operated various hand tools and power tools to complete assembly tasks efficiently
• Maintained a clean and organized work area, promoting safety and efficiency
• Assisted in inventory management by monitoring stock levels of components needed for assembly operations
• Collaborated with quality control personnel to address any non-conforming products or deviations from specifications
• Followed all safety protocols and procedures to prevent accidents or injuries in the workplace Food Service Worker
Tate County School District-Coldwater, MS
August 2017 to May 2018
Upheld food safety standards at all times.
Maintained order and cleanliness of work areas in conformance with health codes. Cleaned work areas, equipment and utensils.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures. Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes. Washed, peeled, cut and measured recipe ingredients. Housekeeper
Banner Health-Casa Grande, AZ
October 2016 to April 2017
Swept and vacuumed floors, hallways and stairwells. Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Provided deep cleaning services for areas in need of additional sanitation. Replaced sheets and pillowcases daily and used hospitality corners on all beds. Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Set up and cleaned banquet and conference rooms.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Rural Mail Carrier
USPS-Casa Grande, AZ
April 2016 to January 2017
Obtained signatures for registered, certified and insured mail. Maintained accurate records of deliveries.
Entered change of address orders into computers to process forwarding address stickers. Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office. Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
Sorted mail, arranging in delivery sequence for distribution. Sold stamps and money orders to mail customers along daily route. Cleaned and checked over vehicle after completion of all daily deliveries. Observed road rules, weather and road conditions and other factors to maintain safe driving record. Delivered various types of mail on routes according to strict timelines. Handled undeliverable mail in accordance with established procedures. Earned reputation for good attendance and hard work. Provided excellent service and attention to customers when face-to-face or through phone conversations. Assistant Manager
Dollar General-Senatobia, MS
January 2014 to May 2016
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels. Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Supervisor
Pat's Property Maintenance-Hernando, MS
September 2012 to April 2016
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Cleaned and restored building interiors damaged by fire, smoke or water. Followed correct procedures for handling, transporting and disposing of new and recycled materials. Collected and removed trash.
Oversaw upkeep of entire facility and notified management of service repair needs. Bindery Worker
Quebecor World Printing-Olive Branch, MS
September 1998 to July 2001
Completed high-quality work by performing bindery tasks according to job instructions and work orders. Maintain cycle count accuracy as inventory clerk.
Inspected finished products, including bound and unbound items, to identify defects or quality issues. Operated bindery equipment and oversaw general functionality, including adjusting guides and rollers, to avoid errors and complete efficient daily work. Provided excellent service and attention to customers when face-to-face or through phone conversations. Supervised team members to deliver project requirements, develop solutions and meet deadlines. Earned reputation for good attendance and hard work. Education
High school diploma
Northwest Community College - Senatobia, MS
May 2012 to June 2012
Skills
• Leadership Organization Time Management Opening and closing duties Sanitation and cleanliness Kitchen safety Relationship development Ability to identify different types of tools Production Cycle counter Working lines Sorting product Assembly Picking Pack
• Restoration
• Food Preparation
• Customer service
• Hospitality
• Food Safety
• Freight Experience
• Drywall
• Order Fulfillment
Certifications and Licenses
Driver's License
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