Technical Support Customer

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

CUSTOMER ENGINEER II — NCR Voyix

Dayton, Ohio, November 2020 - Present

Robert Trusty

Phone 937-***-****

Email ********@*****.***

Address Huber Heights, OH 45424

• Technical Support and Assistance • Customer Support

• Technical Support • Hardware and Software Configuration

• Team Member Development • Team Leadership

• Project Management • Complex Problem-Solving

• Maintenance and Repair Management • Budget Controls

• Job Assignments

• Analyzed data from diagnostic tests to identify root cause of system problems.

• Reported progress on projects as requested by management team.

• Resolved complex technical issues by researching existing solutions in the knowledge base database.

• Performed preventative maintenance on systems, including patching and upgrades.

• Implemented solutions to improve customer experience with products or services.

• Provided guidance and mentorship to junior engineers in the department. Troubleshot and resolved system issues related to hardware, software, networking and peripherals along with users or user groups.

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• Collaborated with other teams to develop effective solutions for customers.

• Installed and configured hardware components in accordance with customer requirements.

• Ensured compliance with security policies and procedures when configuring customer systems.

• Provided technical support to customers via phone, email and remote access tools.

• Assisted customers in the selection of appropriate hardware configurations for their needs.

• Trained users on proper use of systems following installation.

• Managed multiple tasks simultaneously while meeting tight deadlines.

• Provided telephone support related to networking and connectivity issues. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CORPORATE EXECUTIVE CHEF — Sodexo Incorporated

Kettering, Ohio, April 2012 - September 2020

CHEF — The Officers Club WPAFB

Dayton, Ohio, May 2009 - April 2012

Configured and defined parameters for installation and testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, and related networking equipment.

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• Documented help desk requests and resolutions.

• Managed inventory levels to reduce waste and maximize profits.

• Ensured compliance with all local health department regulations regarding food handling practices.

• Analyzed customer feedback to identify areas of improvement in the kitchen operations. Developed and implemented cost-effective menus to maximize profit margins while maintaining high standards of quality.

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• Maintained food safety standards by monitoring proper storage and sanitation procedures.

• Coordinated with vendors to ensure timely delivery of fresh ingredients.

• Created innovative recipes for special events, catering services, and restaurant menus.

• Collaborated with front-of-house staff to create an enjoyable dining experience for guests.

• Led weekly meetings with team members to discuss upcoming menu items and specials.

• Monitored budgets and expenditures to control costs within allocated resources.

• Developed strategies for increasing employee engagement through motivation initiatives.

• Performed daily inspections of equipment operation ensuring optimal performance was maintained. Provided guidance on menu selections, preparation techniques, recipes, plating presentations, and other culinary related topics.

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• Initiated programs that emphasized sustainable practices throughout the entire organization.

• Reviewed financial statements regularly to analyze trends in sales volume and profitability.

• Conducted regular performance reviews of kitchen staff to ensure efficiency goals were met.

• Organized training sessions for new hires on food safety protocols and cooking methods.

• Implemented new technologies such as automated ordering systems to streamline processes.

• Supervised a team of sous chefs, line cooks, and other kitchen staff in a fast-paced environment.

• Created detailed reports outlining operational progress towards set objectives.

• Cooked or directly supervised cooking of items requiring skillful presentation. Prepared weekly work schedules for kitchen personnel in accordance with staffing guidelines and forecasted labor costs.

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• Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers.

• Maintained high levels of cleanliness and organization within the kitchen environment.

• Performed prep work such as chopping vegetables or marinating meats prior to service hours.

• Labeled and stored raw food ingredients in appropriate storage room, walk-in refrigerator, or freezer. Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.

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• Created lists for kitchen personnel for daily food preparation tasks.

• Instructed new staff in proper food preparation, food storage and use of kitchen equipment and utensils. References available upon request

• Adapted quickly when presented with changes in orders or unexpected requests from customers.

• Collaborated with front-of-house staff to provide exceptional customer service experience.

• Serve Safe Manager Level • Scissor Lift Certified CERTIFICATIONS

REFERENCES

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