Customer Service Front Desk
Resume:
Tonya L Johnson
Zebulon, NC *****
****************@*****.***
A highly motivated, dedicated, and service-riented professional seeking full-time employment with a reputable company utilizing my problem-solving skills, att ention to detail, organizational skills with extensive customer service,sales, and management expertise, ability to excel and grow from within. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Network/Referral/Verification Coordinator-Remote/Hybrid Oak Street Health-Chicago, IL
May 2023 to Present
• Responsible for the tracking, coordination and communication of patient referrals
• Ensures complete and accurate patient registration, including demographics and current insurance information
• Handles requests from third party referral sources and provides relevant information and data
• Serves as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications
• Assembles information concerning patient’s clinical background and referral needs
• Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met
• Reviews details and expectation of referral with the potential patient
• Assists patients in problem solving potential issues related financial or social barriers (e.g., request interpreters as appropriate, transportation services, etc.)
• Ensures that referrals are addressed in a timely manner
• Reminds patients of scheduled appointment
• Communication with referral sources to ensure patient information/ registration is complete
• Communicates patient updates between program and referring source
• Canopy, Greenway, In Contact, software apps.
• Chat
Front Office Administrator-Remote/Hybrid
Family Medicine and Rehabilitation Center-Knightdale, NC May 2021 to April 2023
• Customer Service, Checking in patients at the front desk
• Scheduling patient appointments
• Answering the phones
• Taking patient histories or comments before appointments
• Using computer software and office equipment (fax machines, copiers, etc.)
• Managing medical charts and records
• Transferring lab results to appropriate parties
• Stocking and maintaining office supplies
• Keeping up the appearance of the office
• Processing insurance claims
• Patient Vitals and Charting,Care Plans
• Manage day to day operations
• Project Management
• Social Media Network Marketing
Front Desk Agent
Hampton Inn & Suites-Raleigh, NC
May 2021 to July 2022
# Provided outstanding customer service by greeting guests in an efficient, professional and courteous manner.
# Check guests in and out of rooms, distribute room keys, answer questions, and process payments.
# Coordinates and makes reservations in a timely fashion according to guests needs. Event Coordinator-Remote/Hybrid
Bella Couture Events-Mountainside, NJ
April 2016 to May 2021
# Provide outstanding professional customer service with a smile and etiquette.
# Planned and coordinated various events, organized and arranged with attention to detail.
# Scheduled and directed various staff members in a timely fashion.
# Sales/Marketing
Business Development Center New and Used Car Internet Sales and Leasing BDC Representative/Sales/Customer Service
Buhler Automotive, Inc.-Eatontown, NJ
April 2016 to April 2019
# Provided outstanding customer service by selling new Mitsubishi and used pre-owned vehicles on sales floor.
# Achieved 97% personal sales for the dealership and highest ranking in customer service for three months
# Supported and mentored new sales people according to corporate guidelines and dealership requirements.
Manager / Patient Intake Coordinator
Lincare-Eatontown, NJ
April 2013 to April 2016
# Managed heavy phone coverage to take customer orders and respond to questions and problems
# Set-up new patient accounts, Verify private insurance, Medicare, Medicaid coverage
# Create and maintain clinical files, reports, schedule, and managed credit, collections and accounting Front Office Supervisor/ Referral Coordinator
Piedmont Physicians Group/Piedmont Healthcare Corporation/ Urgent Care-Atlanta, GA December 2008 to August 2013
Managed,operated clinic
Scheduled and check patients in and out, verified insurance, collected and posted co-payments and fees Front and back office administrative and clinical assistance Processed precertification for diagnostic procedures and prescription pre-authorizations Generated daily reports of accounts receivable,
Performed Data Entry ICD-9/ CPT Coding/HCPCS into Next Gen software system Overturned Denial letters and Appeals for Diagnostics Tests and Medications Accounts Receivable /Credit and Collections /
Utilized QuickBooks for Accounting and ADP for Payroll Billing
Lead Sales Associate / Makeup and Beauty Department Macy's Department Store-Short Hills, NJ
November 2004 to April 2013
Utilized the ‘MAGIC’ Sales Technique, Make eye contact Ask questions Give suggestions Introduce other products Celebrate the sale
Manage day to day operations, Sales, Customer Service and Event Planning Organized inventory/stock, performed make-up artistry, makeovers, cosmetics, fragrance and skin care consulting
Sales/Marketing
Opened New Credit Accounts
Problem Solving
Account Resolution
Data Entry
Education
Bachelor's Degree in Psychology
Liberty University - Lynchburg, VA
October 2023 to Present
Advantage Career Institute Medical and Dental School - Eatontown, NJ January 2018 to June 2018
Bachelor's degree in Organizational Management
Point University - Peachtree City, GA
January 2009 to May 2011
Skills
• Customer Service/Sales Data Entry Billing and Collections Business Communications 10 Key Function Account Resolution Microsoft Office Suite Strong Analytical Skills Navigate System Applications Accounts Payable/Receivable Problem Solving Skills Email, Facsimile, Safeguard Accounts
• Dispatching
• Medical terminology
• ICD coding
• Medical billing
• CPT coding
• Scheduling
• Office manager experience
• Documentation review
• HIPAA
• Clerical experience
• Customer support
• Medical Coding
• Insurance Verification
• Patient monitoring
• Google Suite
• Microsoft Office
• Typing
• Communication skills
• Benefits administration
• Microsoft Excel
• Medical office experience
• ICD-10
• Medical Scheduling
• Transcription
• Makeup Application
• EMR Systems
• Payroll
• Human Resources
• Epic
• Data management
• Healthcare management
• Medical management
• Event planning
• Budgeting
• Bookkeeping
• Schedule management
• Supervising experience
• Vendor management
• QuickBooks
• Analysis skills
• Customer service
• Microsoft Office Suites (10+ years)
• Windows
• Operating systems
• Live chat
• Leadership
• Oracle
• Data collection
• Typing
• Relationship management
• Project management
• Negotiation
• Customer relationship management
• Data management
• Computer hardware
• Business analysis
• Account management
• Quality assurance
• Financial analysis
• Google Suite
• Project coordination
• Salesforce
• Authentication
• Zendesk
• HIPAA
• Epic
• Supervising experience
• Order entry
• Workday
• Marketing
• Training & development
• Financial services
• Program management
• Budgeting
• CRM software
• Clerical experience
• Personal assistant experience
• Records management
• Conflict management
• Virtualization
• Team management
• Employee relations
• Filing
• Compliance management
• Data entry
• Continuous improvement
• Google Docs
• HubSpot
• Analytics
Certifications and Licenses
Medical Billing Certification
Driver's License
CPR Certification
Contact this candidate