In-Home Customer Service
Resume:
KRISTIN BOWLES
Pelion, SC *****
**********************@***********.***
Work Experience
In-Home Caretaker
self employeed-Fort Mill, SC
July 2023 to January 2024
• I have taken care of my mother for last year with her dementia till she passed away recently...also did same for both my grandparents.
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
• Prepared nutritious meals according to dietary restrictions and preferences of clients
• Managed household tasks including light housekeeping, laundry, and grocery shopping for clients
• Scheduled medical appointments and coordinated transportation for clients to ensure timely access to healthcare services
• Provided companionship by actively listening, offering emotional support, and engaging in recreational activities with clients
• Implemented exercise routines tailored to individual client needs to promote physical fitness and mobility
• Administered medications accurately following prescribed dosages under the guidance of healthcare professionals
• Supported individuals with cognitive impairments through memory exercises and mental stimulation techniques
• Responded quickly during emergencies or crisis situations by following established protocols for immediate assistance or contacting emergency services if necessary
• Ensured a clean living environment by regularly sanitizing surfaces using appropriate cleaning agents In-Home Caretaker
self employeed-Fort Mill, SC
July 2023 to January 2024
• I have taken care of my mother for last year with her dementia till she passed away recently...also did same for both my grandparents.
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
• Prepared nutritious meals according to dietary restrictions and preferences of clients
• Managed household tasks including light housekeeping, laundry, and grocery shopping for clients
• Scheduled medical appointments and coordinated transportation for clients to ensure timely access to healthcare services
• Provided companionship by actively listening, offering emotional support, and engaging in recreational activities with clients
• Implemented exercise routines tailored to individual client needs to promote physical fitness and mobility
• Administered medications accurately following prescribed dosages under the guidance of healthcare professionals
• Supported individuals with cognitive impairments through memory exercises and mental stimulation techniques
• Responded quickly during emergencies or crisis situations by following established protocols for immediate assistance or contacting emergency services if necessary
• Ensured a clean living environment by regularly sanitizing surfaces using appropriate cleaning agents Lead 3rd shift cashier
Pilot Flying J-Prosperity, SC
July 2021 to August 2023
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences
• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
• Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
• Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
Bakery and Deli Manager
Food Lion-Pineville, NC
February 2010 to August 2014
• Trained and supervised a team of XX employees, providing guidance on product knowledge, customer service, and food safety protocols
• Assisted in the management of daily operations for a busy deli bakery, ensuring efficient workflow and exceptional customer service
• Maintained inventory levels by monitoring stock levels, placing orders, and conducting regular audits to minimize waste and ensure freshness
• Developed strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of ingredients and supplies
• Managed scheduling for deli bakery staff, optimizing coverage during peak hours while controlling labor costs
• Resolved customer complaints or concerns promptly and effectively to maintain positive relationships with patrons
• Conducted regular performance evaluations for deli bakery staff members, providing constructive feedback for improvement opportunities
• Collaborated with the marketing team to plan promotional events or specials that drove customer traffic into the deli bakery section
• Performed quality control checks on products to maintain high standards of taste, appearance, and freshness
Office Assistant/Receptionist
Harris Teeter-Charlotte, NC
January 2003 to February 2005
• Maintained inventory of office supplies and placed orders as needed to ensure smooth operations
• Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization
• Assisted in the onboarding process for new employees by completing necessary paperwork and setting up workstations
• Maintained an organized workspace that facilitated quick access to essential resources
• Trained new clerical staff members on office procedures including proper use of equipment
• Managed petty cash fund and accurately recorded all transactions for financial reporting purposes Education
High school diploma
Indian Land High School
May 2000 to May 2002
Skills
• Food Safety
• Restaurant Management
• Pricing
• Accounts Receivable
• POS
• Management
Certifications and Licenses
ServSafe
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