Customer Service Agent

Antonio Brown

********.*****@*****.*** 202-***-**** Forestville, MD

SUMMARY

Seeking a Customer Service Agent role with 12 years of experience in customer service and management. Excelled in database management, technical guidance, and issue resolution at Brown’s Wholesale Used Cars and Prince George’s County Public Schools. Skilled in Microsoft Office suite, Oracle, and providing top-tier support and assistance to customers and departments.

WORK EXPERIENCE

Brown’s Wholesale Used Cars Forestville,MD

Customer Service/Management Jul 2021 - Jan 2024

• Accurately maintained the company's database to ensure up-to-date inventory tracking and client information management.

• Provided customer support by guiding clients in selecting vehicles that met their needs and preferences, enhancing customer satisfaction.

• Oversaw daily business operations, ensuring smooth workflow and completion of assigned tasks. Prince George’s County Public Schools Uppermarlboro,MD Customer Service Desk Jul 2012 - May 2021

• Addressed and resolved inquiries related to school bus services through multi-departmental coordination, ensuring accurate dissemination of information to parents, schools, and transportation facilities.

• Streamlined issue-resolution processes by proficiently entering data into the Access database and distributing complaint tickets for supervisory action.

• Collaborated with the Transportation Routing Department to effectively tackle bus stop concerns, contributing to enhanced service reliability and safety.

• Demonstrated versatility in administrative tasks, including managing office communications and utilizing various software platforms such as Oracle and the Microsoft Office suite. Nordstrom Distribution Upper Marlboro, MD

Processor Jul 2016 - Jan 2020

• Efficiently scanned and processed merchandise, verifying accuracy to maintain inventory integrity before distribution.

• Facilitated the staging and organization of items, utilizing pallet and electric jacks to enhance operational workflow.

• Advanced within the organization through a series of four promotions, demonstrating proficiency in utilizing Microsoft tools for database management and organizational excellence. Beautician Design Center Ewing Road Beltsville,MD

Driver/Administration Jan 2012 - Sep 2016

• Managed logistical operations, including the transportation of salon equipment to various locations, ensuring timely and safe delivery.

• Conducted inventory control tasks using RF scanners and contributed to team efficiency by providing training and support as needed.

• Oversaw administrative responsibilities, such as organizing documentation via Microsoft Office and processing payments from clients.

EDUCATION

Prince George’s Community College

Course of study- Computer Science/Business Management, Computer Science/Business Management

Largo Maryland, Largo Maryland

20774

Jul 2011

CERTIFICATIONS

None

None

None

SKILLS

Microsoft Word • Microsoft Excel • Microsoft Access • Customer Service • Data Entry • Management

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