Team Member Customer Service
Resume:
Lori McMillin
Winnemucca, NV *****
***********@*****.***
Work Experience
Drop Count Team Member / Cage Cashier
Model T Casino-Winnemucca, NV
May 2024 to Present
• Change out the slot machine cash boxes
• Count and verify all the cash and slot cash vouchers from the cash boxes.
• Record the amounts and turn it into the casino cage.
• Cash out slot cash vouchers
• Cash employee paychecks
• Create new players club accounts
• Record all money exchanges and balance of zero in casino cash drawer at the end of shift. Assistant Manager, Deli Production Lead Team Member, Deli Baker, TC Cashier, Restaurant Team Member
Pilot Travel Centers, LLC-Winnemucca, NV
January 2022 to August 2024
● Supervise team members in the deli area.
● Provide excellent customer service.
● Assist Deli Manager by ensuring that food in the hot deli is fresh and the area is kept clean and well stocked.
● Maintain equipment according to food safety standards.
● Prepare, package, and sell store-baked products to company standards.
● Organize and stock work areas.
● Follow food safety and handling standards and ppractices.
● Maintain inventory
● Operate cash registers and complete accurate sales transactions.
● Maintain overall appearance and cleanliness of store.
● Use computers, telephones and other office equipment to perform daily tasks. Head Server and Bartender
Koreana Korean Cuisine-Winnemucca, NV
March 2021 to November 2021
● Provide outstanding customer service to ensure a pleasant experience for guests.
● Promptly serve mixed drink and soft drink orders.
● Inform patrons of daily specials, make suggestions, address questions and concerns for food allergies, and answering any questions on menu items to help them with their order choices.
● Input orders into POS correctly and checking for accuracy before serving to customers, and checking the table periodically to refill drinks or address any complaints to their satisfaction while following company policies and procedures.
● Checking crew members takes are completed and correct.
● Cash out customers with accurate cash and credit transactions.
● Counting money drawer at end of day to confirm accuracy, Seasonal Fresh Food Associate
Walmart-Winnemucca, NV
November 2020 to February 2021
● Stock fresh produce throughout the shift.
● Assist customers.
● Put out correct price changes on inventory.
● Take inventory.
● Set up for the next oncoming shift.
Food Server & Lead Bartender
The Overtime Sports Bar & Grill-Battle Mountain, NV September 2020 to November 2020
● Greet customers with a friendly and welcoming manner.
● Take accurate food and drink orders. Including alcoholic and virgin cocktails, and beverages and making them accurately.
● Knowledge with beer, liquor, and wines to give recommendations.
● Entering orders into the POS, and cashing out customers correctly with cash and credit transactions.
● Keeping a personal cash wallet balanced and accurate at the end of shift, turn in cash and signed credit receipts from sales.
● Completing side work in order to keep supplies stocked and clean for the current shift and setting up for the upcoming servers and / or bartender’s shift.
● Answering incoming phone calls for takeout / delivery orders from customers. Assistant Supervisor
Eagle View Contractors-Valmy, NV
July 2019 to September 2020
● Safely and efficiently operate Komatsu HM-400 and HM-300 articulated dump trucks to haul away ash from coal burnt, and dispose of it on the landfill in accordance with NV Energy’s environmental guidelines.
● Safely and efficiently operate CAT 725 articulated water trucks to manage dust and ash.
● Safely and efficiently operate CAT D8 dozer to maintain the landfill and keep the area ready for haul trucks to dump.
● Safely and efficiently operate CAT 140 G Grader to maintain haul roads, landfill, and special projects.
● Safely and efficiently operate CAT 657G scraper to maintain coal pile with NV Energy and moving coal received, and sort it for burning or stockpile for later use.Safely and efficiently operate CAT 426 Backhoe for special projects and cleaning haul truck beds.
● Diligently work in a safe and professional manner to ensure the safety of myself, crew, and others in the work area.
● Communicate to my supervisor any unsafe areas or activities, or issues with ash units, and / or company equipment.
● Assist supervisor with lining the crew out, and getting them started on their assigned tasks.
● Stand in for supervisor when he was absent, and make sure the crew and projects ran efficiently and to company standards. And being able to handle unforeseen problems or setbacks and making corrective actions quickly to make sure the job was done right.
● Attend meetings with the supervisor or go alone if he was unavailable. Cage Cashier, Bartender, Count Team Lead
The Owl Club-Battle Mountain, NV
March 2019 to May 2019
● Greet customers in a timely and welcoming manner, and take their drink order.
● Professionally check customer ID for legal gambling and drinking age, and know what forms of identifications are valid per gaming laws and company regulations.
● Know the signs of intoxication and what steps to take to ensure the safety of the customer and other guests, while staying in compliance with company policies and procedures.
● Accurately exchange valid slot machine vouchers for cash. Follow the correct procedures to cash out Jackpot winnings in compliance with federal gaming laws.
● Troubleshoot slot machines and fix issues if capable. Otherwise write it up for management to look over.
● Keep slot machines up on blank voucher tickets, and keep the casino and bar clean.
● POS operating and balancing out till and western union cash drawers with end of shift report.
● Balancing out the casino and check cashing drawers at the end of shift
● Handle disgruntled customers and solve grievances while complying with company policies.
● Stocking and taking bar inventory.
● Performing weekly casino drop, counting all cash and slot vouchers from all machines, making sure all is accounted for and deposited and documented correctly before depositing into casino safe. Casino Host
The Broadway Colt Casino-Battle Mountain, NV
July 2018 to February 2019
● Greet customers in a timely and welcoming manner, and take their drink order.
● Professionally check customer ID for legal gambling and drinking age, and know what forms of identifications are valid per gaming laws and company regulations.
● Know the signs of intoxication and what steps to take to ensure the safety of the customer and other guests, while staying in compliance with company policies and procedures.
● Accurately exchange valid slot machine vouchers for cash. Follow the correct procedures to cash out Jackpot winnings in compliance with federal gaming laws.
● Troubleshoot slot machines and fix issues if capable. Otherwise write it up for management to look over.
● Keep slot machines up on blank voucher tickets, and keep the casino and bar clean.
● POS operating and balancing out till the end of shift report.
● Balancing out the casino and check cashing drawers at the end of shift.
● Handle disgruntled customers and solve grievances while complying with company policies.
● Stocking and taking bar inventory.
Cashier
The Landing Zone-Round Mountain, NV
May 2018 to July 2018
● Keep the store and storefront clean.
● Stock store and take inventory.
● Ring up customer purchases.
● POS operation and report for balancing out till at the end of shift. Equipment Operator
SSR Mining Marigold Mine-Valmy, NV
June 2011 to January 2015
● Safely and efficiently operate Hitachi HE-5000 and Komatsu 930E haul trucks.
● Safely and efficiently operate CAT 785b haul trucks and water trucks.
● Safely and efficiently operate DML50 drill to drill blast holes.
● Communication with crew about unsafe areas or events.
● Follow assignments and jobs.
● Communication with crew about unusual procedures to keep safety paramount. Equipment Operator
Round Mountain Gold Corporation-Round Mountain, NV February 2008 to November 2010
● Safely and efficiently operate CAT 785b, 789 b & c, 793 c & d.
● Safely and efficiently operate DML 50 drill to drill blast holes.
● Communication with crew about unsafe areas or events.
● Follow assignments and jobs.
● Communication with crew about unusual procedures to keep safety paramount. Master-at-Arms
US Navy-Fallon, NV
October 2006 to October 2007
● Patrol base.
● Guard assigned gates and check clearance for those wanting access to enter the base.
● Man dispatch and keep logs of events and dispatch out security and medical assistance when needed.
● Answer 911 calls.
Sales Associate
Macy’s-Reno, NV
October 2005 to June 2006
● Keep the store area clean and organized.
● Assist customers.
● Ring up customer purchases.
Education
GED
Round Mountain Jr/Sr High School
2004
Skills
• Advanced computer skills
• Good work ethic
• reliable
• punctual
• self starter
• Active listening
• communication
• customer service
• problem-solving
• social
• teamwork
• verbal communication skills.
• Bartending
• Produce Experience
• Serving Experience
• POS
• Food Service
• Heavy Equipment Operation
• Cooking
• Restaurant Experience
• Kitchen Experience
• Load & Unload
• Cleaning Experience
• Food Handling
• Military Experience
• Food Safety
• Retail sales
• Planograms
• Cash register
• Merchandising
• POS
• Sales
• Customer service
• Cash handling
• Kitchen experience
• Food handling
• Load & unload
• Supervising experience
• Restaurant experience
• Leadership
• Bartending
• Serving
• Cooking
• Clerical experience
• Nutrition
• English
• Google Docs
• Communication skills
• Organizational skills
• Hospitality
• Guest services
• Typing
Certifications and Licenses
Driver's License
Contact this candidate