Product Management User Experience

Adarsh KR

408-***-**** Austin – Texas **.******@*****.*** https://www.linkedin.com/in/kradarsh/ SUMMARY

AI and ML Product Management expert, blending technical prowess with strategic vision to craft customer-centric products that significantly enhance user experience and corporate revenue.

• Experience spanning conception (Idea, strategy, roadmaps, business models) and execution (UX, agile scrum teams, resource utilization, budgeting and driving business growth).

• Excellent communication and problem-solving abilities combined with leadership capabilities

• Expertise in the Copilot agentic framework, enabling connected work graphs, and employing methods to fine-tune models for improved accuracy and efficiency.

• Solution oriented, inventive, enthusiastic team player, self-starter and accustomed to fast-paced environments managing multiple projects with independent delivery schedules.

• Multilingual, managing diverse groups of people across departments with proven flexibility to adapt to differing cultural and business environments.

• Multi domain expertise in Retail, Telco, FinTech, Banking/Insurance, Utilities and Airline verticals. Core Competencies and Skills

• Product Ownership and Management

• Artificial Intelligence and ML models.

• Product Marketing and Sales enablement.

• Data Insights and Journey analytics.

• Leadership and Mentoring

• Research and Design.

• Customer Driven.

• User Experience (UX)

• Persona and Storytelling.

• Compliance and Security.

WORK HISTORY

Planview

Data Product AI Lead Austin. TX Mar 2024 - Current

• Product lead for Planview Gen AI initiatives, around Copilot reporting to Chief Data Scientist to drive strategy, development, and ensure alignment with business goals.

• Building a Copilot and Other AI Summarizers for Portfolio and Project managers leveraging our proprietary Agentic Framework with connected Knowledge Graphs via GraphDB to tackle complex queries across Planview project and value stream management products.

• Create Competitive analysis and drive Growth strategy for 1 million revenue growth. OpenText

Director – Product Management Austin, TX Jul 2019 – May 2023

• Architected and launched the 'Experience Cloud' platform, integrating diverse products into a unified digital strategy, boosting revenue by 30% with potential to double in three years.

• Utilized Generative AI for Content Summarization, accelerating content creation by 50% and reducing human input by 40%, enhancing efficiency for content authors.

• Innovated with 'Experience AI', providing a customizable AI environment using our own Magellan AI or popular platforms like Google/Azure/AWS for tailored content personalization.

• Created a customer data platform with Journey orchestration, enhancing personalized communication and boosting customer conversion by 25%.

• Catalyzed a 20% revenue boost in the first year by driving a business alliance with Google Cloud, focusing on synergistic marketing platform advancements.

• Championed 2-year strategic planning, crafting annual OKRs for 30+ engineers, and driving alignment on product roadmaps and engineering objectives alongside C-suite. 247.ai

Director – Product & Program Management San Jose, CA and Bangalore, India Feb 2010 – May 2019

• Built AI Conversational support platform, which elevates customer self-service with AI-enhanced IVR and BOT services. Increased Portfolio size from. $80 Million to 140 million.

• Conceptualized and implemented intuitive multi-modal speech and web experience. Improved First Contact resolution by 40% and increased CSAT and NPS scores.

• Developed an innovative SaaS model with 'Outcome-based Pricing', first-of-its-kind, leading to a 40% increase in client ROI.

• Led 4+ PMs across geography, delivering features resulting in a 30% product growth .

• Modernized our legacy speech infrastructure negotiating and collaborating with external vendors and slashed implementation costs by 40% leading to higher profitability.

• Delivered strategic product direction to optimize marketing, sales, and customer relation plan.

• Knowledge in quality and compliance protocols like ISO, COPC, Six Sigma, SOC2, PCI and GDPR

• Communicated product requirements and design objectives and facilitated collaboration across cross-functional teams throughout all stages of the development process. 24/7 CUSTOMER INC

Director/Sr Manager – Information systems Bangalore/Guatemala Jul 2000 - Jan 2010

• Operationalized our LATAM IT Infrastructure in 6 months & steered daily IT operations.

• Led a team of IT Managers supporting contact center infrastructure including Application development, Server & Network management group driving revenue upwards of 250 mil. CERTIFICATIONS & TRAININGS

ITIL Certification & Six Sigma, ISO and COPC Agile Methodology and Scrum – Agile42 Pragmatic Framework – Pragmatic Institute AI for Product Management Generative AI -Coursera EDUCATION

Entrepreneurship and General Management

Indian Institute of Management – IIM B Bangalore, India PG in Computers

CMC LTD Bangalore, India

Bachelor of Engineering Industrial Engineering and Mgmt BMS College of Engineering Bangalore, India

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