Josephine Price
*************@*****.***
Experience Summary:
●7+ years of experience in Loss Mitigation
●20+years in Customer Service
●20+years of Experience in the Mortgage Industry
●Professional with extensive experience in Compliance and Mortgages for Financial/Banking companies.
●Accomplished and seasoned in Non-Performing First and Second Mortgage Loan portfolios, Special Loan
Servicing, Asset Recovery,HMDA, TRID, Collections, Foreclosures, Bankruptcy, Underwriting, Modifications, Loss Mitigations, Consumer Loan Collections and Customer Service in a call center, excellent research skills and proficient in MS Office.
Skills:
Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Visio, SharePoint, Adobe
,Lotus Notes, LSAMS/AS400, LPS Desktop, Equator, MOC, Doc Velocity, Citrix, IPortal,
HSSN, LAFA, NDC, BAPS, AACER, Pacer, Chapter 7,13 and 11, Pega, SSPM,CMT,
EPW, CRM Tool, LMA, LMP, MDL, Home saver, Home base, UNIFI, Salesforce, DOC
List, MSP, Monarch and Data, Encompass, IAssist and Pandemic Workouts, DIL, Short Sales, Modifications, Forbearance Agreements, Repayment Plans and QC Dialer Monitor/Reviewer.
Professional Experience:
Treliant Advisors Nov2023 to April 2024
REO Reviewer (USAA)
●Knowledge and strong proficiency in consumer related regulatory requirements particularly those related to
SCRA
●General knowledge of knowing the default servicing life cycle of the loan regarding Loan Purpose of Loss Mitigation, Forbearance Agreement, Modification, and DIL
●Ability setting expectations, about loan status and possible difficult decisions up to the final resolution
●Proficient on multiple technology platforms including MS Office, Excel and PowerPoint and Various Loan Origination Systems
●Ability to analyze and interpret data with the ability to move quickly between systems.
●Strong research skills and ability to process and analyze data
State Fair Of Texas Sept 2023 to Oct 2023
Assist clients and couriers when they come to the check out
Ensure timely delivery of elements into and out of the Vault
Must be able to break down vault forms
Ability to work both independently and collaboratively in a fast passed, high stress environment
Prepare all necessary documentation when counterfeit bills come through the bank
Receive currency from the main vault
Open each bag & count currency accurately
When all bags have been opened write your initials on the log
Verify cash transactions from each Booth
Processed and balanced currency from the vault and maintain a record of all cash Prepared and strapped currency daily
Treliant Advisors Feb 2023 to Mar 2023
Reviewer (USAA)
●Knowledge and strong proficiency in consumer related regulatory requirements particularly those related to
SCRA
●General knowledge of knowing the default servicing life cycle of the loan regarding Loan Purpose of Loss Mitigation, Forbearance Agreement, Modification, and DIL
●Ability setting expectations, about loan status and possible difficult decisions up to the final resolution
●Proficient on multiple technology platforms including MS Office, Excel and PowerPoint and Various Loan Origination Systems
●Ability to analyze and interpret data with the ability to move quickly between systems.
●Strong research skills and ability to process and analyze data quickly
State Fair Of Texas Sept 2022 to Oct 2022
Assist clients and couriers when they come to the check out
Ensure timely delivery of elements into and out of the Vault
Must be able to break down vault forms
Ability to work both independently and collaboratively in a fast passed, high stress environment
Prepare all necessary documentation when counterfeit bills come through the bank
Receive currency from the main vault
Open each bag & count currency accurately
When all bags have been opened write your initials on the log
Verify cash transactions from each Booth
Processed and balanced currency from the vault and maintain a record of all cash Prepared and strapped currency daily
Treliant Advisors_May 2019-Feb 2021
Review Consultant
•Compliance analysis documentation review.
•Identify and verify exceptions within files.
•Prepare reports and findings in a clear and concise manner, working knowledge of residential mortgage lending and laws governing residential mortgages
•Conducting a full credit review of files to ensure investor and agency guidelines are met
•Ensure that the process guidelines and expectations are met when Auditing Documents within compliance and procedures.
•Review and analyze title commitments for irregularities.
•Determine solutions for irregularities and act on determination to resolve.
•Follow-up with the title company, county and state for the elimination document
•Communicating to all Regional Operation Centers (ROCs) all audit findings. • Assessing completeness of loan file and documentation
Treliant Risk Advisor's Feb 2018 to Mar 2019 Regulation X Review
•Review and gathered information to confirm loss mitigation efforts were offered to prevent foreclosure.
•Disposition loans once completed review and submitted for QC review.
•Review and analyze title commitments and interpret data for irregularities.
•Analyze information regarding Loan Purpose, 1003s, Refinance, Home Purchase
•Review Legal Documents and entered Legal information with solid written and Oral communication!
•Analyzed origination documents skills review to analyze and interpret data to prep for attorney hearing.
•Follow up to ensure that reviews were documented, appropriate and escalated in a timely manner. • Review and analyze various spread sheet with bates number to determine Origination and Post
•Ensure regulatory and risk was used in exercising sound judgment and decision making.
Treliant Risk Advisor's_July 2017-Dec 2017
File Review Analyst
•Conduct compliance analysis for a documentation review, identify and verify exceptions within files and prepare reports and findings in a clear and concise manner.
•Underwriter, loan officer and/or compliance specialist review.
•Strong research skills and ability to process and analyze data.
•Solid written and oral communication skills.
•Review servicing notes pulled from system reports, identified by a list of keywords.
•Detailed review of possible risk associated with a loan.
•Work independently to review and document detailed and accurate review results.
•Expected to meet specific daily goals related to quality and productivity.
•Proactive work in accordance with client imposed or internal timeline/deadline.
•Review loan servicing history records and other documents to determine service's compliance with HAMP, standard modification, standard short sale, forbearance, collections, property preservation, and foreclosure guideline
Treliant Risk Advisors
(Contract) USAA
Sept 2016-May 2017
QC Specialist/Forensic Underwriting
●Ensure that the process guidelines and expectations are met when Auditing Documents within compliance and procedures.
●Review Files through RESPA, HMDA, GFE, HUD-1, GMI, and APR.
●Review and analyze title commitments for irregularities.
●Determine solutions for irregularities and act on determination to resolve.
●Follow-up with the title company, county and state for the elimination documents.
●Assist processors and loan officers with titling questions
. ● Work with available resources to resolve any title related issues. ● SME for internal operations and systems access.
●Review for advanced monitoring, analysis, and investigation of mortgage and home equity (HELOC) accounts.
Rushmore,(LAN/Contract) April 2016,-Aug 2016
●Helped review and process payments for Taxes and Homeowner’s Associations.
Reviewed and approved tax payment requests obtained from 3rd party tax vendor. ● Review and determine if flood coverage for all flood zone properties.
●Complete task analysis to confirm letters are sent to borrowers and protect both parties at hand.
●Contact agents to gather insurance documents to confirm coverage, Negotiated with homeowner’s association, attorneys and other legal authorities regarding payoffs of HOA dues, Taxes for reduced payoffs or payment plans and researched and responds to internal/external tax and HOA departments for delinquent assessments status request
Newbold Advisor's Nov 2014-Mar 2016
Foreclosure Review Specialist
•Monitored foreclosure loans and ensured that foreclosure actions on individual accounts were completed in a timely manner in accordance with investor/insurer, state and regulatory guidelines, and minimizing financial losses to the company.
•Worked with legal and other organizations to document foreclosure proceedings.
•Handled routine levels of transactions with oversight by senior staff and managers to complete daily tasks.
•Reviewed loans through DRAW (checklist) to update status of files.
•Determined which policies/procedures apply to special states (e.g. CA, MA, NY, etc.).
•Requested breach letters, state letters, etc. if necessary, to hold files for next reviewer to have ready to process
Newbold Advisors, Ft. Worth, TX
(Contract) NBS, Aug 2014 – Oct 2014 Escrow POC Analyst
●Identified Bankruptcy/Foreclosures that were out of scope for timing guidelines involving GSE/Private Investors bankruptcy Chapters 7, 13, 11 and MFR’s.
●Reviewed MSP and ALS systems for collection notes or any other foreclosure/bankruptcy delays and documents for possible fraud, credit risk, loss exposure, completed accurate and timely Suspicious Activity Reports.
●Audited reviewed POCs post filing; validated all related POC documentation
MFR Newbold. Advisors, Ft. Worth, TX (Contract)
Nov 2013 – Jul 2014
Call Campaign Manager, Bankruptcy POC/APOC
●Directed a team of 12 bankruptcy specialist.
●Ensured that staff members complied with Bankruptcy guidelines.
●Monitor calls and coach agents on where failed or missing FDCPA points may have missed.
●Side by side coaching and provide list to follow so they would fail calls.
●Conducted training and team development sessions.
●Hired and terminated staff as required; prepared performance evaluations.
●Implemented procedures for Escrow Analysis how to verify accuracy of Loan payments, Deficiency, Proof of
Claims, MFR’s, Amended POC and various Chapters 7, 13, 11 and MFR’s of Bankruptcy guidelines.
●Reduced delinquencies 20%; Timely filing the Proof of Claim/Amended Proof of Claim and uploaded in LPS/AACER.
●Quality Control Audit daily on Remediation Loans for Validation
Newbold Advisors, Ft. Worth, TX (Contract)
REO Document/Payable Aug 2013– Oct 2013
●Managed and evaluated the performance of the 12 members of the department; ensured compliance with FDCPA and FHA guidelines.
●Monitor calls and coach agents on where failed or missing FDCPA points may have missed. ● Side by side coaching and provide list to follow so they would fail calls.
●Validated non-REO Pre-Foreclosure Sales population status and evaluated for Final Charge-Off
●Ensured that all transactions such as foreclosures and liquidations setup on credit loss systems were accurate and loans with client or shared foreclosure loss risk.
●Implemented a new goal detailing objectives and accomplishments in FNMA, FHLMC and VA modification underwriting, loan origination, pre-closing, closing, preprocessing / pre-qualifying for HAMP and non-HAMP loans.
●Performed miscellaneous functions, such as Refund of participation receipts to servicers, follow-up on resolution of Second Lien and MI Exception Cases
. ● Corresponded with Local Real Estate Agents, Title Company, Attorneys, Brokers, Appraisers, Tax
Assessors to ensure all local and state guidelines were being followed in reference to Conventional, FHA,
FNMA, and FHLM
Newbold Advisors, (Contract BOA)Team Lead MERS Litigation Feb 2013-July 2013
●Directed a staff of 30 employees
●Serviced Special Loans Portfolio, including MERS, ARM’s, Interest Only Loans and others. Interviewed, hired, trained, coached; prepared evaluations and recommended salary increases.
●Monitor calls and coach agents on where failed or missing FDCPA points may have missed. ● Side by side coaching and provide list to follow so they would fail calls.
●Ensured procedures were in compliance with Banking and MERS guidelines.
●Analyzed information to assist staff with distinguishing between reportable and no reportable findings. ● Audited staff data by running reports and validating associate data entry entered on client site
Newbold Advisors, Plano, TX (Contract) Capital One
May 2012-Dec 2012
OCC Bankruptcy/Foreclosure Specialists
●Worked closely with the Foreclosure Referral Team and the Problem Loan Team to ensure compliance with investor and RESPA guidelines.
●Maintained direct oversight of Bankruptcy/Foreclosures involving GSE/Private Investors bankruptcy
Chapters 7, 13, and MFR’s.
●Streamlined the foreclosure referral process resulting in a reduction of possible fraud, credit risk, loss exposure and Suspicious Activity Reports.
Audited and reviewed POCs post filing; validated all related POC documents, Reviewed schedules, plans and intentions filed by the debtor
Newbold Advisor's Oct 2011-April 2012 Foreclosure Review Specialist
•Monitored foreclosure loans and ensured that foreclosure actions on individual accounts were completed in a timely manner in accordance with investor/insurer, state and regulatory guidelines, and minimizing financial losses to the company.
•Worked with legal and other organizations to document foreclosure proceedings.
•Handled routine levels of transactions with oversight by senior staff and managers to complete daily tasks.
•Reviewed loans through DRAW (checklist) to update status of files.
•Determined which policies/procedures apply to special states (e.g. CA, MA, NY, etc.).
•Requested breach letters, state letters, etc. if necessary, to hold files for next reviewer
Newbold Advisors, Ft. Worth, TX (Contract) BOA- Chandler, AZ
Sept 2010- Sept 2011
Project Workflow Processor
●Played a key role in developing processes and programs that helped meet company goals.
●Created and implemented uniform checklist for FHLMC underwriting teams.
●Identified gaps in the FNMA, FHLMC and non-GSE underwriting processes and analysis of Bank of America’s Policies and Procedures/Underwriting Desk Aids
Newbold Advisors, Ft. Worth, TX (Contract)
Mar 2010 – Aug 2010
Team Lead Loss Mitigation CHAMP/Non-CHAMP Underwriter Mortgage Processor
●Managed a high volume call center with a staff of 15 Employees.
●Provided guidance to personnel on Loss Mitigation, Underwriting loans, first and second mortgages.
●Monitor calls and coach agents on where failed or missing FDCPA points may have missed.
●Side by side coaching and provide list to follow so they would fail calls
●Analyzed loans for participation in a forbearance agreement or in other repayment options based on investor guidelines.
●Aggressively worked the deficiency balances to recoup funds or complete re-writes to cure the default.
●Worked on various shifts to achieve overall productivity and goal.
●Managed high risk accounts and escalated calls.
●Prepared and issue letter of authorization.
●Worked HAMP escalation team to re-work the trouble loans for the OPC (Office of the President)
Newbold Advisors, Ft. Worth, TX (Contract) Saxon Mortgage
Oct 2009-Feb 2010
Team Lead HAMP and Non-HAMP Mortgage Processor
●Supervised call center with over 30 employees; overseeing loan origination, post closing, pre-qualifying and processing for HAMP and non-HAMP modification programs and requested BPO/Appraisals.
●Developed training, new process and procedures and reorganized both the call flow and personnel.
●Motivated and coached staff and drove Service Levels from the high 50%’s to the mid80%’s. ● Improved Quality Scores from 85% to 90% in less than six months and met call center goals.
●Monitor calls and coach agents on where failed or missing FDCPA points may have missed. ● Side by side coaching and provide list to follow so they would fail calls.
●Ensured high risk accounts and escalated calls were handled in a timely manner.
●Ensured compliance with Government Loans and RESPA guidelines.
●SIGNED Authority of $7,299,750 which was the maximum authority limit for HAMP
●Completed files for HELOC Approvals
●Placed Borrowers on 90-Day probationary period – updated verbal financials.
●Trained vendors on which documents are required for review for HAMP Program
●Pre-Close sent out Final HAMP documents to the borrowers with heavy contact with their attorneys to retrieve correct documents mailed in a timely manner
HOA/Tax Specialist (Contract) Feb 2009-Sept 2009
●Helped review and process payments for Taxes and Homeowners Association
●Reviewed and approved tax payment requests obtained from 3rd party tax vendor.
●Negotiated with homeowner’s association, attorneys and other legal authorities regarding payoffs of HOA dues, Taxes for reduced payoffs or payment plans and researched and responds to internal/external tax and HOA departments for delinquent assessments status requests.
●Pre-qualified and processed Loans for HAMP and non-HAMP modification programs, BPO Appraisals
Countrywide Mortgage, Richardson, TX
Mar 2007– Jan 2009
Team Lead Partial Claims Processor
●Managed a staff of 24; service the Special Government Loans Portfolio, including FHA, FNMA, GNMA and VA and Interest Only Loans.
●Interviewed, hired, trained and coached.
●Moved site QA average scores from 87% to 94%.
●Improved all measured statistics and met all company goals.
●Monitor calls and coach agents on where failed or missing FDCPA points may have missed.
●Side by side coaching and provide list to follow so they would fail calls
●Aggressively worked the deficiency balances to recoup funds or complete re-writes to cure the default.
●Analyzed loans for participation in a forbearance agreement or in other repayment options based on investor guideline
Freemont Home Equity, Irving, TX
Step 2005 – Feb 2007
Modification Processor/Short Sales/DIL
●Worked closely with the Modification, Short Sale Referral Team and the Problem Loan Team to ensure compliance with investor and RESPA guidelines.
●Effectively managed 1200-1500 assigned accounts monthly in a Call Center, communicated with customers, brokers, title companies, attorneys.
●Reviewed/processed on boarding documents and negotiated short sales, deed-in-lieu, forbearance agreements, reinstatements and requested BPO/Appraisals.
●Underwrote/processed loans per the guidelines for FHA, FNMA, and GNMA and VA, conventional and subprime loans.
●Audited and reviewed POCs post filing.
●Validated all related POC documents.
●Ensured high risk accounts and escalated calls was priority.
●Processed/reviewed loans for all HAMP, non-HAMP, Repayment modification, FHA,non-.l, bankruptcy and foreclosure options
Centex Home Equity /Nation Star,Step 2000- July 2005
60-Day Mortgage Collector/Bk Collector/Team lead/Front line Underwriting/REO
•Worked as 30-120 Days Bankruptcy Specialist: Maintained portfolios of delinquent accounts contacted and communicated with attorneys and trustees.
•Worked Ch.7 and 13 bankruptcies which included various reports as well as submitting accounts for motion relief.
•Held and promoted multiple positions from 30 Days Specialist to 60 Days Specialist.
•Handled all functions of 60-90 days past due delinquent accounts for multiple mortgage portfolios, with a required monthly goal.
•Negotiated acceptable payment arrangements while ensuring all recovery efforts were made to resolve past due balances.
•Managed massive volume of daily inbound/outbound calls including calls made on Davox automated dialer.
•Monitor calls and coach agents on where failed or missing FDCPA points may have missed.
•Side by side coaching and provide list to follow so they would fail calls.
•Audited accounts prior to transferring to loss mitigation.
•Prepared files to completion to submit to UW
•150+loans reviewed for any loss mitigation efforts to prevent loss and decision to REO.
•REO send out property preservation to confirm vacant.
•Filled in wherever there was a deficiency in personnel a SME on several projects
•Lead a team of 6 in collections, listen to their calls and provided feedback, side by side learning, set goal
IRS, Dallas, TX
May 1984 – Aug 2000
Bankruptcy Technician
●Played a key role in developing process and programs that helped meet company goals.
●Ensured compliance was followed with Government and Bankruptcy guidelines
.● Managed 1500 portfolio of bankruptcy files and worked as a liaison for bankruptcy Chapters 7, 13 and 11 attorney and debtors.
●Processed customer mortgage, payoffs, reinstatements, payments for attorneys, coded accounts and prepare legal documents for debtors/clients and handled discharges, dismissals and prepared Motions for Relief.
●Audited and reviewed POCs post filing; validated all related POC documents.
●Obtained and completed appropriate documents to set up a bankruptcy file.
●Referred files to outside counsel to protect the assets of the company.
●Monitored, prepared, and filed proof of claims.
EDUCATION
Wilmer Hutchins, Wilmer, TX
●Business
Ashford University of
Business Administration
Training and certifications:
●Interactive Management Techniques.
●Diversity Training.
●Total Quality Management.
●Quality Improvement Program Training.