Assistant Manager Customer Service
Resume:
Samantha Hulet
Wyandotte, MI *****
*************@*****.***
Willing to relocate to: Southgate, MI - Woodhaven, MI - Allenpark, mi Authorized to work in the US for any employer
Work Experience
Housekeeper
Private-Wyandotte, MI
April 2014 to Present
I clean houses for a number of people in the downriver area currently, I am trusted to go into their homes either with or without them being there.
Assistant manager
Lover's Lane & Co.-Southgate, MI
November 2019 to January 2024
My job is to informatively sell, sometimes, adult items to people. Each individual goal of every employee and store and as a whole is to make sure your daily or weekly number goal is met so that the store could do well. We all worked as individuals and a team at the same time as we would all check in on each other to see how the other was doing, trying to help or encourage anyone that was a little behind so that we could meet our goals for that day/week/month. We always had to maintain a positive and helpful attitude with the customers which was not hard to do as the customers were almost always wonderful to work with. Any customer in the almost category was treated the same regardless because that’s what good customer service is. As a team we helped to maintain a clean store that people would feel comfortable to shop in. Any down time we had we would perform light cleaning in order to maintain the cleanliness of the store. Keeping track of daily goal was a high priority, balancing the numbers and goals of the day month and year current and prior was a task that was performed daily which I was lucky enough to be shown how to do in hike I was an associate making me able to move up To assistant manager. Other duties include, answering the phones, helping customers who have questions and are hesitant to come in, attending monthly manager meetings while setting up individual store meetings to teach my team what I have learned so that they can perform better, ups shipments to other stores, making sure each email from corporate is responded to and dealt with, supply requests, payroll, handling stock and making sure its all out (inventory correct) and available to the customer. During my time with the company I only ever received good reviews as is shown on the Google review section
Housekeeper
Molnar-Southgate, MI
January 2018 to February 2019
My official job in the various locations of the funeral home was to set up for visitations, make sure everything was pristine, keep track of supplies and anything that wasn’t working or broken. Housekeeper
Private-Monroe, MI
June 2011 to February 2014
during my time with Acme the owners wife asked me to start cleaning her house while i continued my regular job, also her good friend of hers had asked me to keep her house up as well. Acme pool representative
Acme pools-Monroe, MI
June 2011 to February 2014
my job was to set up a table (display) at different venues, expos and talk to potential customers about the services the company provided. The company does pool restorations for inground pools. I have done everything including helping restore the pools themselves, dealt a lot of with clients, personal assistant to the owner and wife.
Deli
Kroger-Gibraltar, MI
January 2008 to January 2009
this was my first job after high school, in the deli my job included, working with food, listening to the customer, cleaning, making orders, scanning inventory, breaking down palates. Education
Diploma in art
Airport highschool - Carleton, MI
2004 to 2008
Skills
• Microsoft office, excel, word, excellent phone etiquette, quick to learn, punctual. (2 years)
• microsoft word
• time management
• powerpoint
• cleaning
• housekeeping
• Front Desk
• Personal Assistant Experience
• Office Management
• Clerical Experience
• Administrative Experience
• Residential Cleaning
• Caregiving
• Retail Sales
• Cash handling
• Upselling
• Basic math
• Customer service
• Cash handling
• Upselling
• Cash register
• Customer relationship management
• Retail sales
• Quality assurance
• Documentation review
• Supervising experience
• Conflict management
• Personal assistant experience
• Sales
• Customer service
• Office management
• Microsoft Excel
• QuickBooks
• Project scheduling
• Microsoft Powerpoint
• Typing
• Warehouse management system
• Quality control
• Communication skills
• Windows
• Management
• Leadership
• Time management
• Office experience
• Clerical experience
• Practice management
• Medical terminology
• HIPAA
• Microsoft Office
• Organizational skills
• Events management
Certifications and Licenses
driver's license
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