Executive Director Employee Relations

JH

JENNIFER HICKMAN

***************@***.*** 559-***-**** Visalia, Hawaii 96817

Seasoned Executive Director of Operations with background in delivering operational efficiency and achieving strategic objectives. Skilled in overseeing daily operations, implementing process improvements, and managing cross-functional teams. Known for strong leadership skills, decision-making abilities, and track record of driving growth. Successful in fostering collaborative environments to propel organizational success. Training development

Coaching and Mentoring

Cross-Functional Collaboration

Employee Handbook Development

Leadership Development

Fiscal oversight

Executive Leadership

Budget Administration

Recruitment and retention

Change Management

Employee Development

Employee Relations

Staff Management

Institute for Human Services Honolulu,

HI

Executive Director of Operations

06/2021 - Current

Supported quarterly performance assessments to increase employee retention and performance improvement.

Organized special company and team-building events to increase employee collaboration, trust and communication.

Coordinated and conducted employee onboarding activities. Provided guidance on long-term planning initiatives related to strategic growth opportunities.

Conducted instructional sessions regarding clinic practices, outlining welfare policies and ensuring adherence from all attendees. Advised managers on effective resolution of employee relations issues in a timely manner.

Assessed work processes to identify employee exposure risks Managed emergency response plans, overseeing drills and assigning tasks to team members.

Ensured compliance with occupational health and safety regulations at local, state, and federal levels.

Contributed to the continuous improvement of workplace safety culture through strategy development.

Conducted exit interviews, quickly completing necessary employment termination paperwork.

Facilitated new hire orientations, processed transfers and managed employee separations.

Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.

Provided advice and guidance to leadership and non-management Professional Summary

Skills

Experience

personnel in resolving work-related problems.

Guided managers and supervisors on resolving discipline issues and employee grievances.

Addressed conflicts between employees by providing mediation services. BAART

Counselor

05/2019 - 06/2021

Responsible for a caseload of 40+ individuals struggling with addiction and utilizing Medication Assisted Treatment (MAT)

This position required the utilization of various counseling techniques and theories, combined with case management and counseling skills Creating treatment plans, assessments, intake, and transitional plans are all required, along with detailed case notes and appropriate referrals when necessary

It was my responsibility to build rapport as well as create a safe environment for clients to heal from addiction

Treated clients with compassion, honesty, and integrity while cultivating an open and honest atmosphere

Department of Corrections HI

Counselor

05/2015 - 04/2019

Monitored compliance with applicable labor laws and regulations. Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.

Conducted investigations into workplace complaints or violations of company policy.

Interpreted employment laws, collective bargaining agreements, personnel policies and procedures for managers and employees. Screen, process, and schedule all inmate appointments according to Title 15, policy and procedure, and laws and regulations. Conduct detailed evaluations of gathered healthcare data on the inmate population

Utilized Institutional databases for planning and evaluation Developed and implemented policies, procedures, and programs related to employee relations.

Agri Valley Irrigation

Job Cost Analyst/Buyer

02/2012 - 05/2015

This position required intense cooperation with all departments to ensure proper business etiquette, customer service, and analysis of all inventory, time, and expenses of the entire company

Included consultative and analytical staff services assignments such as program evaluation and planning systems development, budgeting planning training management, and personnel analysis It was mandated to ensure all costs for companies and clients were 100% accurate

In this position, I was responsible for all aspects of running a successful office

Duties included printing large quantities of material, faxing, scanning, and operating the stamp machine and lamination machine Also responsible for ordering all necessary office supplies Proficient in Microsoft Word, Excel, and PowerPoint and able to deliver presentations accordingly

Macy's Cosmetics In this position, I was responsible for multiple units within the region Business Manager

01/2010 - 02/2012

It was required that I be responsible for varied, complex analytical tasks, such as employee evaluation, product launch and planning, trend analysis and development, budgeting, planning, management, personnel analysis and consultative services

Formulated policies, procedures and a broad spectrum of administrative and employee related concerns

This position also mandated knowledge of company techniques Logical reasoning and leadership skills were essential to ensure training, goal setting and achievement, and problem-solving

Director of Website

02/2006 - 01/2010

Analyzed budget tracking, cell phone usage, and Payroll Reports Analytical studies of organization, procedures, budgetary requirements, and personnel management gather, tabulates, and analyze data draws organization, workload, and other charts, interviews and consults with departmental officials, employees, and others to give and secure information prepares reports and makes recommendations on procedures, policies and processes

In this position I was responsible for all aspects of running a successful office

Duties included printing large quantities of material faxing, scanning, and operating the stamp machine and lamination machine Also responsible for ordering all necessary office supplies Required to be proficient in Microsoft Word, Excel, and PowerPoint and deliver presentations accordingly

Weight Loss Centers LA

Director of Training

12/2003 - 01/2006

Directed operations in multiple healthcare centers and executed project rollout for seven sites within California

Maintained rigorous standards for health code compliance Coordinated professional development events

Planned effective training programs to enhance skillsets Directed infrastructure development initiatives

Engaged with large audiences of up to 5,000 through thorough delivery of prepared and original material

Facilitated comprehensive supervisory and sales training Experienced with using Word, Excel, PowerPoint, and Safari proficiently Grand Canyon University Phoenix, AZ

PhD Candidate in Clinical Psychology

Expected in 05/2025

Grand Canyon University

Masters in Counseling/Psychology

01/2020

US for any employer

Willing To Relocate: Anywhere

Education

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