Customer Service Front Desk
Resume:
Jennifer Cook
Dallas, GA *****
***********@*****.***
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing over 10 years of experience managing fast-paced, front desk operations. Strong planning, problem-solving, and communication skills
Work Experience
Owner
Lion and the Lamb Boutique - Remote
June 2021 to Present
Build and update online store, Customer Care, Account Management, Social Media Ads, Created and posted Ads, Inventory, Shipping, Order Processing, Payments received, Bookkeeping Delivery Driver/Customer Service Representative
Muy Pizza - Dallas, GA
August 2017 to July 2018
Delivered orders to customers on time and in excellent condition. Logged deliveries in the system Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage. Demonstrated professional conduct with Customers to deliver outstanding customer service. Utilized mapQuest to optimize routes and continuously meet estimated delivery times. Practiced safe and secure loading methods to avoid damaging goods. Verified contents of inventory loads against shipping papers to determine any discrepancies. Presented bills and receipts to customers to collect payments for goods delivered. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Contributed to business growth by confirming customer satisfaction with service and quality. Maintained revenue streams by exhausting every option before offering refunds. Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems. Met or exceeded revenue objectives by promoting new products to customers during service. Shared detailed information on different menu options to help customers make decisions. Office Manager Assistant
Villa Rica Animal Hospital - Villa Rica, GA
November 2002 to August 2005
Managed reception and lobby area, greeted visitors, and responded to requests for information. Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members. Updated financial, customer, and business records with accurate information each day, preventing data loss and keeping files current. Maintained business records by updating customer information. Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls, and tracking documentation. • • Collected payments, issued receipts, and updated accounts to reflect new balances. Dispersed incoming mail to correct recipients. Maintained office supplies inventory by checking stock and ordering new supplies as needed. Filed and retrieved records. Opening and closing procedures. Maintain Patient accounts. Collections End of day reports and made deposit drops. Set up appointments for checkups and scheduled veterinary consultations and surgical visits. Triaged incoming patients arriving for scheduled appointments or on an emergent basis to route to the appropriate surgeon or treatment area. Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians. Offered every owner exceptional customer service and support, as well as top-notch care to each animal. Trained new internal staff members on administrative processes, work instructions, and procedures Office Assistant
Hiram Animal Hospital - Hiram, GA
January 2001 to June 2002
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians. Triaged incoming patients arriving for scheduled appointments or on an emergent basis to route to the appropriate surgeon or treatment area. Set up appointments for checkups and scheduled veterinary consultations and surgical visits and made reminder calls. Print out the next day's schedule for each Doctor. Demonstrated full store expertise on merchandise offered to enable optimum service to inquiring customers. Supervised waiting area, mopped floors, and rearranged magazines to maintain the office. Offered every owner exceptional customer service and support, as well as top-notch care to each animal. Reviewed pet records from daily visits and appointments, entering all important data into the system. Opening and closing procedures. Received and documented payments on owner accounts Certified Nurse Assistant
Powder Springs Medical Clinic - Powder Springs, GA August 1995 to June 1999
Recorded vital signs and medical history for patients. Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses. Performed routine tests such as urine dipstick, vision and hearing tests. Organized charts, documents, and supplies. Led patients to exam rooms, answered general questions, and prepared patients for the physician by explaining the process. Performed front desk duties, including answering phones, scheduling appointments, and greeting patients. Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing, and pulmonary function tests. Education and Training Followed all principles of asepsis and infection control. Performed, validated, and reported laboratory tests for prognosis, diagnosis, treatment, and research. Scheduled surgeries by making arrangements with a surgical center and verifying times with patients, preparing charts, pre-admission, and consent forms. Coordinated services with medical and office staff to ensure patient satisfaction, engagement, and compassionate care. Sterilized medical equipment after each procedure. Prepared, stained, coverslipped, and cataloged cytology specimens. Selected equipment for use in ultrasound setup according to specifications of examination. Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies. Maintained a clean and organized work area with adequate supplies and reagents. Communicated with patients by phone and via written correspondence. Coordinated and executed proper medical waste disposal. Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs. Scheduled appointments for patients via phone and in person. Cleaned and disinfected chairs and equipment according to facility policy. Transmitted physician's orders to patients, counseling on execution, and addressing follow-up questions. Contacted pharmacies to submit and refill patients' prescriptions. Provided necessary supplies, support, and assistance to medical staff and patients for unit-specific procedures. Cleaned, restocked, and prepared exam rooms and medical equipment. Produced x-rays. Education
Associate in Science (AS) in Business Management and Administration Bryan University - Temple, AR
December 2018 to December 2020
Skills
• Veterinary experience
• Phlebotomy
• Vital signs
• Medical billing
• Nursing
• Medical office experience
• Computer skills
• Medical terminology
• Caregiving
• Microsoft Office
• Administrative experience
• Human resources
• Laboratory experience
• Medical receptionist
• Veterinary technician experience
• Front desk
• QuickBooks
• Medical records
• Accounting
• Leadership
• Microsoft Excel
• Bookkeeping
• Time management
• Word processing
• Computer literacy
• Customer service
Awards
President's List
December 2020
Graduated with President's List Honors at Bryan University Assessments
Customer focus & orientation — Highly Proficient
September 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Highly Proficient
September 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Basic attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Familiar
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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