Customer service, warehouse, computer etiquette
Resume:
STACY HEARN
Longview, TX *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Food Service Worker
Sodexo Inc. and Affiliated Companies-Commerce, TX
May 2024 to October 2024
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Processed customer transactions accurately and efficiently using the point-of-sale system
• Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
Head Teller
Freddy's Fast Cash-Sulphur Springs, TX
April 2023 to March 2024
Cash handling
Phone etiquette
Customer service
• Maintained a high level of customer service by resolving complex issues and addressing customer complaints promptly
• Performed regular audits to verify cash balances and identify discrepancies, resulting in improved accuracy
• Assisted customers with account inquiries, transactions, and problem resolution in a professional manner
• Collaborated with management team to develop strategies for achieving branch goals
• Responsible for opening/closing the branch according to established guidelines Attendant
Hopewell Home Health Agency-Sulphur Springs, TX
February 2023 to October 2023
Patient care
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility
• Aided in physical therapy exercises prescribed by therapists to improve patient mobility
• Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
Assistant Manager
Dollar General-Sulphur Springs, TX
February 2021 to April 2023
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Collaborated with the management team to develop and implement operational policies and procedures
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
Education
High school diploma
Cooper ISD - Cooper, TX
Skills
• Cash handling
• Active listening
• Retail Sales
• Merchandising
• Sales
• Store Management Experience
• Customer Service
• Microsoft Office
• Upselling
• Accounting
• Host/Hostess
• Cleaning Experience
• Commercial Cleaning
• Cooking
• Busser
• Serving Experience
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