Customer Service Administrative Assistant
Resume:
Tiffany Johnson
Mountain House, CA *****
************@*****.***
Professional Summary
Secure a position that will allow me to use my strong communication and organization skills, customer service background, and my ability to work well with others. Maintain customer relations with future employers as well as retention.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
New Life Deliverance Community-Remote
March 2019 to Present
My role as an administrative assistant is to aid the pastoral staff in the more business aspect of the church. Scheduling appointments and planning events for pastoral staff and church. Maintaining finance reports, accounts receivable, and accounts payable. Full
Service Shopper
Instacart
2018 to Present
As a full service shopper I provided customer service to online customers through the company's phone application. I shop and bag the selected items ensuring customers orders and temperature items are delivered properly.
Health Representative
Maximus Healthcare
February 2016 to April 2017
Working in a large call center setting providing customer service to new and existing members regarding their healthcare coverage or seeking new healthcare coverage. Accessing multiple company systems to provide efficient and correct information regarding member healthcare plans. Following all company guideline and policies as well as HIPPA guidelines
Customer Service Representative
Randstad
2015 to 2017
Providing customer service to home owners while assisting them with their home warranty concerns. Taking full work order reports and authorizing repairs and replacements to contracted service technicians. Providing claims status and additional updates to home owners regarding service request claims. Interacting with multiple company departments for additional information regarding service claims prior to authorizing final payouts.
Customer Service Representative II
Renown Regional Hospital
2012 to 2015
Assisting patients with concerns they may have with their medical bills, . Adding insurance coverage to patient account once coverage is verified and reflects active for dates service. Referring patients to medical assistant programs that may be available to patients without insurance coverage or that is experiencing financial hardship. Processing patients cash or credit card payments to outstanding bills, offer temporary payment options to patients, and properly billing correct insurance for payments. Assisting CSR I with patient disputes and escalations over the phone or in office. Call overflow backup and assisting patient access representatives.
Cafe Supervisor
Stanford University
2009 to 2012
Knowledge of food service sanitation guidelines assisting manager with training of new employees and conducting daily staff meetings. Ensure all company polices, programs, and daily menu are understood and followed throughout meal service, assist with café finances, cash drawers, bank deposits and other banking services when needed. Receiving kitchen inventory and maintain inventory logs.
Call Center Supervisor
Sprint
2007 to 2009
Working in the customer care finance department, I provided customer service to new and existing wireless customers, assist call center representatives on escalation calls, strive for one call resolution on customer concerns, monitor and evaluate reps assigned to my daily teams, demonstrate best judgement in disbursement of adjustments, credits, and financial arrangements to customer accounts. Properly updating new information to customer account when provided by customers. Receptionist
Jetro Cash and Carry
2002 to 2006
Assisting the general manager in opening and closing of the store daily. Providing customer service with multiple computer systems, answering multiple phone lines, taking accurate messages and forwarding calls to correct departments for assistant. Responding to customer inquiries and greeting customers, visitors, vendors and conducting store tours when needed. Properly displaying current sale items in weekly ad. Assist with customer service support call (backup cashier) and providing clerical support to human resource team.
Education
High school or equivalent
Skills
• Accounting
• Quickbooks
• Excel
• Outlook
• Microsoft word
• Microsoft Office
• Slack
• Epic
• Caregiving
• Experience with Children
• Home Care
• Childcare
• Special Needs
• Customer Service
• Cashiering
• Multi-line Phone Systems
• HIPAA
• Insurance Verification
• Delivery Driver Experience
• Food Preparation
• Meal Preparation
• Laundry
• Patient Care
• Medical Office Experience
• Medical Terminology
• Experience Administering Injections
• Phlebotomy
• Medical Records
• Medical Billing
• Hospital Experience
• EMR systems
• Clerical experience
• Venipuncture
• Cash handling
• Vital Signs
• Medical Scheduling
• Security
• Office Management
• Computer skills
• Hospitality
• Cleaning
• English
• Clerical experience
• Customer service
• Live chat
• Customer relationship management
• Windows
• Technical support
• Operating systems
• Hospitality
• Software troubleshooting
• Training & development
• Epic
• Medical records
• Medical terminology
• Customer acquisition
• Driving
• Office management
• Nursing
• Patient monitoring
• English
• Time management
• Hospital experience
• Van driver
• Childcare
• Negotiation
• Microsoft Office
• Data entry
• Account management
• Relationship management
• Typing
• Tax experience
• Cash handling
• Google Docs
• HIPAA
• Continuous improvement
• EMR systems
• Heavy lifting
• Delivery driver experience
• iOS
• Microsoft Access
• Transportation management systems
Certifications and Licenses
Medical Assistant
Emercency Medical Dispatcher
Police Dispatcher
Non-CDL Class C
Guard Card
Driver's License
CNA
CDL C
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