Front Desk Administrative Assistant

SACHA MARRERO

609-***-****, *************@*****.***, Egg Harbor Township, NJ, 08234

SKILLS

• Medical Billing

• Patient Relations

• Patient Scheduling

• Medical Records Management

• HIPAA Compliance

• Bilingual

• Medical Charting

• Complaint Resolution

PROFESSIONAL SUMMARY

Competent Medical Administrative Assistant providing 10 years of experience with demonstrated experience working in an office setting with keyboarding and data entry responsibilities. Strong knowledge of medical reception tasks, medical terminology, and paperwork processing requirements. Communicates clearly in person and on the telephone.

EXPERIENCE

FRONT DESK ASSOCIATE, Aug 2015 - Jan 2020

Kline Construction, Absecon, NJ

• Maintained cleanliness and organization of the front desk area.

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Took reservations over the phone, in person, and via computer for guests and provided confirmation information.

• Performed basic daily bookkeeping tasks.

MEDICAL RECEPTIONIST, Jan 2012 - Mar 2015

NJR Healthcare, Absecon, NJ

• Checked patient insurance, demographic, and health history to keep information current.

• Helped patients complete necessary medical forms and documentation.

• Coordinated patient scheduling, check-in, check-out, and payments for billing.

• Managed multi-line phone system and pleasantly greeted patients.

• Organized paperwork such as charts and reports for office and patient needs

• Adhered to strict HIPAA guidelines to protect patient privacy.

• Maintained current and accurate medical records for patients.

• Supported office staff and operational requirements with administrative tasks.

• Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

• Completed patient referrals to other medical specialists.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Notified manager of incidents and potential incidents relating to patients and staff for swift action

• Performed various administrative tasks by filing, copying, and faxing documents.

• Placed new supply orders, managed inventory, and restocked clerical spaces.

• Managed office bookkeeping with insurance billing and patient payments.

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