Restaurant Manager General

CONTACT

SRILANKAN

009**-********

***********@*****.***

PROFESSIONAL

SUMMARY

RESTAURANT MANAGER

A challenging career in Choices Restaurant

& Gallery Lobby Lounge at Bahrain working

as an Outlet Manager.

OBJECTIVE: Looking forward for an

organization having a team of

professionals, Total Hospitality

Management environment where my

knowledge and experience can be shared

and enriched for personal and

organizational growth.

CORE QUALIFICATIONS

Gain the Experience from Different

Country and Different Background of

people and Wonderful Guest

I'm a Very Good Customer Service person

and all Trip Adviser Giving Good feed

back about My Restaurant and

Hospitality

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I'm Very Good With Market Research and

do updates and changes in My

Restaurant

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I have Ability to Prioritize and Judge

multiple Responsibilities

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■ Excellent Communication Skills

■ Problem Solving Skills

■ Management & Administration skills

■ Team Work & Interpersonal skills

MOHAMADMAKSOOD

EXPERIENCE

Restaurant Manager The Art Hotel & Resort - Muharraq, Bahrain 01/2021 - Current

Its an Amazing team in Art Hotel and Resort. I promoted as a Restaurant Manager after the successful Journey

Lots of Experience New Management with great Vision Until now I'm working in Art Hotel & Resort

Every 3 month check and find out our competitor hotels price & events update and as per Business needs I always do Different way and Give more Experience to all our Wonderful Guest and great feedback with good revenue

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Always give idea and preplan the daily operation with help of Restaurant headwaiter and captain

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■ Doing coaching and counselling to all staff when its needed Make more guest to talk about our restaurant experience in Trip adviser and revenate

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Keep and maintain the good relationship with all other department make a smooth operation

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Assistant Outlet Manager Art Rotana - Muharraq, Bahrain, Bahrain 11/2014 - 12/2020

Move from Abu Dhabi and Started new Journey with the Beautiful Bahrain As a Assistant Restaurant Manager

Very closely work with Director of F&B-Art Rotana also other respective CVP'S & GM, Directors

Rosso Italian Family Restaurant - Choices All day dining Restaurant Lots of New Challenge and New opening Property so start the Journey with all New Management & New staff in successful way. I took chance to open Rosso Italian Family Restaurant from first step. I received just the Empty Floor and one by one we plan and fix the one of the Best Italian Family Restaurant in Town. Now how many Award this Restaurant win. Its an amazing Journey.one of the All day dining Manager Resign then I move to All day dining from Italian Restaurant to manage the Operation

I was Well experienced in F&B management I did all task with My passion F&B Training, Restaurant & Kitchen operations, Market research, Sales blitz, Menu engineering, Scheduling, F&B costing, New F&B promotional project, Inventory management, P&L critiques, Job chats & appraisals, REVENATE/IFH

/MISTRY SHOPPER as Brand standard audits, Cost control, Product launching, Guest & vendor relations, etc, Managing overall operations of the F&B Service, Housekeeping, Front Office, & Kitchen Departments

Fix all challenging task in restaurant before grand opening like

■ Trained all staff according to the Rosso Family style concept from the starting

■ Arrange and fix the restaurant as per CVP & concept

■ Sequence of service all wrote & trained the staff

■ All SOP's written & trained the staff

■ Checklist wrote & trained the staff

■ All snagging list in restaurant follow up and fix

■ Plan & executive all operational and non operational task Follow up and fix all other task which is very important for restaurant grand opening. Specially involved by other respective department

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■ Make successful restaurant dry run before grand opening

■ Work successfully with all challenges & in deadlines Creative Idea and fixing with lots of Good

feedbacks

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■ Staff Training Skills

Language speaks - English / Sinhala /

Tamil

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Choices Restaurant - All day Dining Restaurant

■ Fix and order all FBM according to restaurant need

■ Add & fix all menu items & price in micros according to restaurant

■ Menu engineering

■ Follow up and fix all Rosso decoration items accordingly

■ Follow up and fix all Staff Uniforms

■ All restaurant equipment follow up and fix

■ Tables & Chairs all follow up and fix

■ Restaurant table planning & layout fix

Create the restaurant napkin folding with my style and appreciate of our CVP and still running the same fold in Italian Restaurant

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■ All Learning & Development task follow up and fix as Training done Prepare and fix all resources During the operation time always on the floor to take care the client & supporting for staff to run the successful period of meal

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■ Successfully handle additional task

During weekends & weekdays business planning & if really busy taking support from other outlets according to their business needs

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If all outlets not able to support for my operation I use to make advance arrangement of my staff & casuals staff for my business needs

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■ Managing a team of 14 colleagues & leaders

■ Handling all major financial aspects of the unit

■ Training, evaluating and motivating employees

■ Handling Restaurant / Gallery Lobby Lounge

Also Handling the other Restaurant like Italian Rosso and Asian Restaurant Wu During Absent of other outlet Managers

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Planning and Executing any of Event like Ramadan / Eid Brunches / Xmas Tree lighting event and Brunch / New Year's eve & Brunch / Back to School Brunch/Easter Program with Brunch/US National day Brunch /St.Patricks day Brunch also weekly event like Fisherman Warf and Friday brunch EXT EXT

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■ Prepare the Event plan and Post event report for any special event Prepare and submit to Department Director monthly and yearly any comparison reports

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■ Planning to gain the guest for Friday Brunch and Fisherman Warf Tracking and monitoring every weeks all our regulars and loyal guest courtesy calls

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Make friendly relationship with guest and communicating them by what's up if any special event we organizing

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■ Planning the weekly schedule and controlling the casual cost

■ Planning staff Vacation and Clearing staff PH & P/OFFs Controlling the beverage cost and Breakages and Gave the task to colleagues to monitor and controlled too

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■ Communicating all updates with management & staff Planning for business like by any chance as follow the standard and get the guest to increase the daily Revenue

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■ Prepare report & attend the Monthly P & L Meetings

■ Planning for cost cutting & reducing cost for low season

■ Restaurant & Bar arrangement for Brunch

■ Iftar & Ghabgha operation handling successfully during Ramadan Early departure or day off of my Director I use to monitoring & Handling other outlets as well during Dinner time which is open

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Attend few marketing & Promotional meetings with HOD'S & Resident Manager

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Any Inspection from Tourism Authority /Municipality or Cooperate office I make my restaurant safe with very minor comments

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■ Very closely work & controlled all inventories,

■ Very closely work with Director of F&B also other Respective Directors & GM During period of covid-19 all outlets close and continue in Room Service outlet and did the great job

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■ MOD - Monthly 2 times

Head Waiter Park Rotana Hotel - Abu Dhabi, UAE

03/2012 - 11/2014

Great Experience Gain from Tearto Restaurant. Very popular and Busy Restaurant in Town. Colorful Experience day by day as a Head waiter here in this Beautiful Restaurant

In charge for the restaurant Operation and Handling all major Task in the Restaurant like as Below

■ TSA

■ Restaurant Promotions

■ Maintenances

■ Attendance Sheet & Weekly Roaster

■ Learning & Development

■ Staff Allocation for daily operation

■ Hygiene checklist

■ Monthly Staff nominations base on performence

■ Quality projects Ext Ext…

■ Managing the Restaurant all the time with full confidence

■ Managing the staff without any issues

■ Maintaining positive group dynamics within the team

■ Conducting daily briefings & making schedules

■ Coaching, counseling to staff

■ Guest complains handling

■ Up selling to make Revenue high

■ Communication skill

■ Handling situation in busy time

■ In/out Sale calls

Able to co-operate with other food and beverage colleagues to maintain High standard of customer service

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■ Providing the fine dining service

■ Controlling the food & Beverage stocks

■ Controlling the Breakages

■ Supporting for all staff to make successful Operation everyday in Restaurant

■ Taking reservation

■ Coordinate with all sister department to run a smooth operation

■ Managing a team of 12 colleagues & Captains

■ Hiring staffs if really busy

■ Overseeing all operational requirements of the F&B Department

■ Undertaking Internal Brand Standard & HACCP Audits

■ Always giving good result to company during any Audits Always worked according to Food Hygiene standard also guiding to all staff work according to the Food Hygiene Standard

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Successfully handled Teatro fine dining Restaurant in a Vacations & Absence of manager

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■ Also successfully manage all day dining restaurant in the absence of Managers

■ Conducting Monthly Inventories and Requisitions

■ Handling guest complaints and feedback

■ Handle Successfully Gourmet Abu Dhabi Restaurant Promotions

■ Honesty and patience

■ Cheerful and friendly character

■ Completed management skill trainings

■ Certified Departmental Training coordinator to outlet staff. Waite Beach Rotana Hotels & Tower - Abu Dhabi, UAE 09/2002 - 03/2012

First time Abroad from Sri Lanka and it was Great Experience with New Culture

/New People and with Great opening Property of Beach Rotana Hotel and Tower Attend lots of Training and face so many New challenge and succeed successfully Join As a Busboy in Room Service

Hospitality industry in Abu Dhabi

Room Service

Did the Great job with new Experience in Room Service and lots of New learning every single days

I did Great job in Room Service and i have few Responsibilities as well Move to Trader Vic's fine dining Restaurant as a waiter Trader Vic's

French and Polynesian Restaurant

I did Great job in Trader Vic's and I have few Responsibilities as well During the period of Trader Vic's follow and attend lots of Training

■ Carrying out Monthly Inventories and Requisitions

■ Maintaining monthly Breakage Reports

■ Handling VIP guest amenities

■ Carrying out Trainings for new team members

Always taking special care about the VIP Guest room's food & Beverage orders and Deliveries as per Manager

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Always worked according to Food Hygiene standard also guiding to all staff work according to the Food Hygiene Standard

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Trader Vics is One of the best Brand Restaurant in Town. Since 6 years working in Trader Vic's Its a very Different Experience in my Life. Learn so many different Experience & gain the lots of Knowledge

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■ Carrying out Monthly Inventories and Request

■ Maintaining Monthly Inventory Reports

■ Handle the Restaurant FBM orders and controlled it properly

■ Follow up the task of all staffs

■ Handling VIP guest and long Group tables

■ Taking Reservations

■ Handle many big groups without complains

Prepare special displays in Restaurant during the many occasions /Events and promotions

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■ carrying out Trainings for new staffs

■ Maintain positive group dynamics with the team

■ Handling complains

■ Work according to the Hotel & Trader Vic's Standards Make upselling Techniques every day and update and keep the record to reach the target Everyday

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■ work and follow always Food Hygiene standard

■ Participate so many on job and off job Trainings Participate as a 6 times as a fine dining Waiter and Captain in " Confrerie de la chaine de Rotissuers " Lunch happening every 1 year in Trader Vic's Abu Dhabi

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■ Hols Basic Food Hygiene certificate from Abu Dhabi Municipality

■ Successfully complete CUBAN CIGAR basic knowledge trainings Trainee KANDALAMA HOTEL - Dambulla, Sri Lanka

09/1999 - 08/2002

During period of Kandalama Hotel I got some Responsibility from My superiors to continue my career and I did well all as below Task which is I did very happily every single days

I gain lots of basic & Great Experience from all my Superiors and co workers every single day. Its an Beautiful Experience in my Life as a Trainee how I start.

■ Start My first Career as a Trainee September 1st 1999 Kandalama Hotel is one of the leading 5 stars Hotel in Sri Lanka.also 1st Green Globe Certificate Hotel in ASIA,Pata Gold award Hotel & Saga Best food award Hotel

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■ Maintaining positive group dynamics within the team Attend So many Training Classes In Hotel and learn all new Valuable thing to Lead me to Grove and help in the Food & Beverage Department as a Strong person one day

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■ Maintaining monthly Breakage Reports

■ Carrying out Trainings for new team members

■ Handling VIP Tables

■ Handling complains

■ Work according to the Hotel standard

■ Successfully done so many outside catering services

■ Successfully done many times Gala Dinner outside of the Restaurant Always worked according to Food Hygiene standard also guiding to all New staff

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Student Colombo International Hotel School - Kurunegala, Sri Lanka 01/1999 - 08/1999

I was achieved competent performance in Food and Beverage service in Ceylon Hotel School and Hotel tourism in 1999

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One year National Apprentice and industrial Training passed prescribed trade test on theory and practice., Vic's Restaurant

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■ Trader Vic's is the Best International Restaurant in town

■ Also award winning Restaurant

■ Carrying out Monthly Inventories and Requisitions

■ Maintaining monthly Breakage Reports

■ Maintain the Cutlery & Crockery inventory every end of the month

■ Handle Restaurant FBM orders & controlled it

■ Follow up the task of all staff

■ Giving Training to all staff

■ Taking reservations

■ Handle without any complains so many big group tables Preparing special Displays in the restaurant during the any occasions & Promotions

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■ Handling VIP guest

■ Carrying out Trainings for new team members

■ Maintaining positive group dynamics within the team

■ Handling complains

■ Work according to the Hotel standard

Make up-selling Techniques every day & update in the system about target which we reach per day

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■ Handle the ED Related tasks

■ Manage the Restaurant Make decision when manager on day off & absents Always worked according to Food Hygiene standard also guiding to all staff work according to the Food Hygiene Standard

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Successfully complete Cuban Cigars basic knowledge Training program in “Bu Hindi Trading Est.”(Havana House) Abu Dhabi

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■ Participate so many ON JOB/OFF JOB Trainings

Participate 6 times as a fine dining Waiter and Captain in “Confrerie de la chaine de Rotissuers “ Lunch.(Happening every ones a year)

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■ Hold Basic Food Hygiene Certificate from Abu Dhabi Municipality

■ Last working position in Trader Vic's as a Captain. EDUCATION

Restaurant & Bar Service Basic Level : Restaurant & Bar Service Ceylon Hotel School and School of Tourism - Kurunegala, 1999 ones I done My Advance Level College I'm not certified to go University and I choose My Passion and try to Learn Hotel Management This CIHS Institute was my Finding To start My passion In Hotel Industry I did all Basic Learnings and Practical Training and This Beautiful Hotel Institute send to small Hotels sometime as a Cross Exposure for few hours. I had a Great Experience and I did Good

Education of Advance level Examination: General Certificates of Education for Art Category

Ku/Hameediya College - Ibbagamuwa/Kubal anga, 1998 I Join this wonderful College September 1996

its a Great college and very good Ratio Data of College Examination results I join this Wonderful College to follow the General Certificate of Examination Advance Level

I follow 4 subject of this College under Art Category 1. Political Science

2.Tamil Literature

3.Islam

4.Islam Civilization

August 1998 conduct the Final Examination of Advance Level in Art Category by the Department of Examination Sri Lanka

As a Result I obtained a Credit Pass and two ordinary passed at the Examination I was a Good Honest and Trustworthy student in College and I participate with so many cultural events and Sport Activities and I perform good in Inter Department event as well also participate in so many social activities in College Education of ordinary level Examination: School of ordinary level Ku/Aththarik College - Kurunegala, 1994

I Join this wonderful School January 1984

Grade 1 - Grade 11. I study 11 years in this wonderful school until my Grade 11 ordinary level Certificate of Examination

its a Great college and very good Ratio Data of College Examination results I join this Wonderful College to follow the General Certificate of Examination ordinary Level

I follow 9 subject of this School under Ordinary level December 1995 conduct the Final Examination of Ordinary Level by the Department of Examination Sri Lanka

As a Result I obtained a six Credit Pass and 3 ordinary passed at the Examination Participate so many sport meets and won so many price and Certificate as awarded

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Pass and qualify the General Certificates of Education Ordinary Level Examination in 1995

■ I was Prefect & Captain in my Class

■ I was captain in Sports group

■ I was vice captain in sports inter house

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