Customer Service Administrative Assistant

Veronique Lewis 504-***-****

********@*****.***

Marrero, LA

Summary

Dedicated and detail-oriented professional with extensive experience in managing administrative operations and providing exceptional customer service. Proven ability to streamline processes, ensure financial accuracy and foster positive relationships with clients and team members. Committed to enhancing efficiency and supporting organizational objectives through effective communication and problem-solving skills. Skills

• Management: experienced in overseeing daily

operations, coordinating team activities, and

ensuring adherence to policies and procedures.

• Customer Service: Strong interpersonal skills

with a focus on delivering high-quality service

and resolving client issues to enhance

satisfaction and loyalty.

• Administrative Support: Proficient in

managing schedules, organizing files, and

facilitating communication within the office to

support operational efficiency.

• Financial Checking: Skilled in verifying financial transactions, conducting audits, and ensuring

compliance with financial policies and regulations.

• Multi-Tasking: Ability to handle multiple priorities in fast-paced environments while maintaining

attention to detail and accuracy.

• Communication: Excellent verbal and written

communication skills, facilitating effective

collaboration with diverse stakeholders.

Experience

Receptionist – Pediatrics Kid Med – Gretna, LA 09/2024 – Current

• Efficiently verify and process insurance information to ensure accurate billing and enhance patient satisfaction.

• Manage appointment scheduling for a high-volume clinic, coordinating with patients, doctors, and nursers to optimize workflow and minimize wait times.

• Answer and direct multiple phone lines with professionalism, addressing patient inquires and concerns promptly and effectively.

• Collaborate closely with medical staff, fostering a seamless communication environment to support patient care and clinic operations.

Commercial/Residential Service Manager – Al’s Pest Control Service, Inc – New Orleans, LA

05/2021 – 09/2024

• Managed service budgets, monitored financial performance, and implemented cost-control measures to align with financial targets.

• Reviewed and processed service invoices, ensuring accurate accounting codes and proper ledger updates.

• Supervised a team of technicians, overseeing service delivery and ensuring operational efficiency.

• Analyzed financial data from service reports, identifying and correcting discrepancies to improve reporting accuracy.

• Prepared financial reports summarizing costs, revenue trends, and budget performance for management.

• Ensured compliance with regulatory standards, maintaining up-to-date licenses and accurate financial records for audits.

• Managed accounts payable/receivable, ensuring timely processing of payments and resolving billing discrepancies.

• Documented all service activities and expenses, ensuring complete and accurate records for reporting and financial control.

Office Manager – Legette Construction, Inc. – Westwego, LA 03/2012 – 05/2021

• Conducted accurate and efficient data entry tasks, ensuring the timely and precise input of critical project information and financial data.

• Managed banking deposits, meticulously handling and documenting cash and checks to maintain accurate accounting records.

• Prepared and generated billing statements, verifying the correctness of invoices and statements before distribution to clients and vendors.

• Demonstrated exceptional phone etiquette and customer service skills by professionally addressing inquiries, resolving issues, and efficiently managing multiple phone lines.

• Facilitated the procurement process by promptly and accurately ordering appliances and coordinating delivery schedules to meet project requirements and maintain workflow efficiency. Administrative Assistant – Pied Piper Pest Control – Gretna, LA 09/2009 – 03/2012

• Efficiently performed data entry tasks to accurately record and maintain essential customer information, service details, and financial transactions.

• Managed banking deposits with precision, ensuring timely and accurate processing of payments and reconciliations.

• Prepared and generated billing statements, employing meticulous attention to detail to ensure accuracy and prompt delivery to clients.

• Expertly handled high-volume multi-phone lines, providing exceptional customer service, and promptly addressing inquiries, concerns, and service requests.

• Successfully implemented customer retention strategies, fostering long-term relationships and loyalty through proactive communication and problem resolution.

• Effectively managed collections processes, diligently following up on overdue accounts and negotiating payment arrangements to minimize outstanding balances.

• Demonstrated excellent sales skills by identifying customer needs, presenting appropriate pest control solutions, and achieving consistent sales targets.

• Skillfully scheduled appointments, optimizing technician efficiency while accommodating client preferences and ensuring timely service delivery.

• Maintained organized and up-to-date filing systems, enabling quick retrieval of customer records, and supporting streamlined operations.

• Collaborated with cross-functional teams, including technicians and management, to facilitate seamless operations and deliver exceptional customer experiences. Additional Experience

Administrative Assistant – J&J Exterminating of New Orleans, Harahan, LA 11//2008 – 05/2009 Administrative Assistant – Orkin Termite and Pest Control, Baton Rouge, LA 05/2007 – 10/2007 Office Manager – Safeguard Termite and Pest Control, Inc, Harvey, LA 07/2001 – 06/2006 Administrative Assistant – Arrow Termite and Pest Control, Inc., Kenner, LA 07/1999 – 07/2001 Administrative Assistant – Sears Termite and Pest Control, Inc., Gretna, LA 01/1998 – 07/1999

Contact this candidate